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“centrally located” 3 of 5 bubbles
Review of Grand Hyatt Singapore

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Grand Hyatt Singapore
Ranked #41 of 309 Hotels in Singapore
Certificate of Excellence
Aurangabad, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“centrally located”
3 of 5 bubbles Reviewed May 15, 2011

centrally located good hotel. but nothing great about the stay here, they took ages to check us in, the rooms and service is good. but not worth the money they charge. if you dont fancy staying in five star hotel you can probably be better off stayin on other hotel on this street.

  • Stayed November 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rahul035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,811 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (439)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Sydney, Australia
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed May 7, 2011

Stayed for 3 nights on business in a suite room.
Hotel check-in was fast and efficient with an explaination of facilities.

Room was a 1 br with walk-in wardrobe with the usual desk, chair, lounge, flatscreen TV in sitting room plus another in bedroom. There was also a DVD player.

Bathroom had a seperate toilet as well as a dedicated shower (no bath). Overall bathroom was very spacious.

Bed was a king size and comfortable with a good selection of pillows. There were 2 air-cons with their own controls (bedroom and sitting room).

Room was well cleaned each day.

Ate breakfast at hotel. Food was nice with a wide selection from Asian to western.

Wifi was included and it was a fast connection.

Check-out was again fast and efficient with an offer to call a taxi.

In summary, a well located hotel with good service all-round. I would stay here again.

  • Stayed April 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dropandflop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 29, 2011

The Grand Hyatt (It used to be the Hyatt Singapore earlier) is right in the middle of the action that is Orchard Road. Its location on Scotts Road within a minute's walk to Orchard is even more divine. They have renovated most of the rooms and most of these are now modern with all the amenities you expect in them. There are also nice extras in the room including amenities that you can think of in the Bathroom.
I have eaten in the Straits Kitchen which serves Breakfast and Linch and Dinner Buffets too and the food, service and choice is absolutely to die for. The Italian restaurant (I think Pete's Place) again serves great food. The only thing is that the decor hasnt changed in the 15 years that I have been coming.
The location makes it great for lots of quick shopping and which also means that there's always a croowd around Scotts Road. Once you are in the Hotel, you are in a different world.

  • Stayed March 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GagsDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 27, 2011

Grand Hyatt has a very pleasent ambience with staff which is very friendly and attentive. Rooms are very well arranged and we personally liked the rain showers in the bathrooms. There is lot of variety for food but it is very expensive and outside market you get very hygenic and pocket friendly tasty food.
Grand Hyatt has taken care of every necessity that a tourist will need and has provided everything in room. Overall I highly recommend this hotel.
Note: If you are staying in Grand Hyatt better is to use train to commute within Singapore as TAXI will charge you for additional toll of Orchard street.

  • Stayed May 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoadWarrior90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
322 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 bubbles Reviewed April 24, 2011

I spent weeks in total for the last years at this hotel and always appreciated the professionalism of the staff and the overall quality of the service. The breakfast is the best in town (I tried most of the five stars in town) in terms of food choice and freshness at the Straits Kitchen and their Mezza9 restaurant is excellent too. The only weakness is the view from the rooms which is a bit disappointing (the Balinese garden is too often in renovation and there are building under construction all around the hotel) but globally this hotel is the best choice in Singapore for a good mix business / leisure unless you look for pure business (then chose the hotels close to Raffles Place) or pure leisure (then chose hotels on Sentosa Island).
Its Club floor is quiet and ideal for business meetings. The hotel has an excellent spa centre (clean, modern and well equipped) and a quiet swimming pool area (not deep though as everywhere by Law in Singapore) in the middle of a nice garden.

Room Tip: Ask for club floor so you just walk to the lounge
See more room tips
Stayed March 2011, traveled on business
Helpful?
Thank LuneLune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 bubbles Reviewed April 9, 2011

This has become a truly outstanding property with exemplary, exceptional service. Yes, there is more high-end competition now in Singapore but credit where credit is due. Anyone who has ever managed a large business will understand that "Culture" is one of the most difficult things to change, which makes my praise for the this property and its management only greater. The full story:

First a confession. Several years ago, when I was still doing regular reviews) I gave this hotel a very poor rating because of what I, and many friends, saw as an attitude problem with the staff at this hotel, especially the reception staff, which were, of course, the very first contact a guest would have with a property. It was like "We are the GRAND Hyatt Singapore, take it or leave it" I was a Hyatt Diamond Passport member and stayed very frequently at Hyatts all round the world, with this one being my least favourite anywhere in the world, despite being so close to home (Bali, which has 2 very nice Hyatts).

So we have avoided this hotel for many years. However, my wife and I needed to spend a few days in Singapore and for a variety of reasons, decided to give it another try. And we were amazed. The levels of service at this property now are just outstanding. Nothing is too much trouble. The location has always been great for personal and many (Other than Financial Services related) business trips to Singapore. The rooms are also spacious, very well appointed and world 5-Star Class in all respects.

I'm truly impressed by a remarkable turnaround and would unresevedly recommend this property as a Singapore base for any 5-Star traveller.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Philipat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano, Italy
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed March 29, 2011

Pros:
1. Straits Kitchen - for dinner and for breakfast. Great quality, choice and service.
2. Location - just off the main drag.
3. Nice spa.
4. Quiet rooms.

Cons:
1. Don't get the sense that the hotel is managed or that anyone is in charge. This particularly applies to reception.
2. The hotel rooms have low ceilings and appear poorly maintained. In short, they are more of Hyatt Regency standard than Grand Hyatt.
3. Service (front desk/concierge) very inconsistent.

  • Stayed March 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ChristianMoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Singapore

Property: Grand Hyatt Singapore
Address: 10 Scotts Road Grand Hyatt Singapore, Singapore 228211, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Singapore
#22 Romantic Hotel in Singapore
#23 Spa Hotel in Singapore
#28 Family Hotel in Singapore
#41 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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