This has become a truly outstanding property with exemplary, exceptional service. Yes, there is more high-end competition now in Singapore but credit where credit is due. Anyone who has ever managed a large business will understand that "Culture" is one of the most difficult things to change, which makes my praise for the this property and its management only greater. The full story:
First a confession. Several years ago, when I was still doing regular reviews) I gave this hotel a very poor rating because of what I, and many friends, saw as an attitude problem with the staff at this hotel, especially the reception staff, which were, of course, the very first contact a guest would have with a property. It was like "We are the GRAND Hyatt Singapore, take it or leave it" I was a Hyatt Diamond Passport member and stayed very frequently at Hyatts all round the world, with this one being my least favourite anywhere in the world, despite being so close to home (Bali, which has 2 very nice Hyatts).
So we have avoided this hotel for many years. However, my wife and I needed to spend a few days in Singapore and for a variety of reasons, decided to give it another try. And we were amazed. The levels of service at this property now are just outstanding. Nothing is too much trouble. The location has always been great for personal and many (Other than Financial Services related) business trips to Singapore. The rooms are also spacious, very well appointed and world 5-Star Class in all respects.
I'm truly impressed by a remarkable turnaround and would unresevedly recommend this property as a Singapore base for any 5-Star traveller.
- Official Description (provided by the hotel):
- A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more less
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- Also Known As:
- Grand Hyatt Singapore Hotel Singapore
- Singapore Grand Hyatt
- Hyatt Singapore
- Singapore Hyatt
- Hyatt Regency Singapore