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The Fullerton Hotel Singapore
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Reviews (4,124)
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Reviewed November 17, 2012

Checking at the Fullerton took more than 30 minutes though we were the only people checking in. Although we had been upgraded in advance of our arrival at the hotel, the (western) staff at the front desk spend more than 30 minutes attempting to find a room at a lower category. I can't be certain, but I expect this was due to her own personal bigotry. There was no apology for the delay or for the conspiratorial whispers. Despite this shocking treatment at check-in, we were satisfied with the hotel overall, as most of the staff were very professional, and the pool area was lovely.

  • Stayed: March 2012, traveled as a couple
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Thank glennbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

I have stayed in this hotel several times because I like the location - but the location and character of the building are the key selling points - it can be disappointing inside.

My most recent stay was in a heritage room - this is something of a lottery, as might be expected from an old, converted building. You really never know what you are going to get. The rooms are advertised as 38 - 71 sq metres, for example. The room in my most recent stay had a flight of stairs just inside the room leading down to a small, thin room with the bed at one end and the TV at the other - too far away to be of use from the bed. The "window" in the room was behind the bed and overlooking the bay, but it a tiny window of about 2 square feet at chest height the rest was a concrete beam. So very little natural light in the room.

There were also renovations going on in the hotel - so there was loud drilling and hammering noises all afternoon on 16th and 17th November. There was no mention of this at the time of reservation, upon check-in or via a letter in the room apologising for the disturbance - at times almost deafening.

It was something of a noisy weekend. The hotel has only one bar - the Post Bar, in which we were stranded on the Friday evening due to heavy rain outside. There was a function in the bar that evening with a young DJ playing an appalling selection of house, techno music at unbelievable volumes. It was not possible to speak to even the person next to you. Only pleadings some several customers - all of whom looked like jazz/ bossa nova type customers in their 40s and 50s - had the music reduced to bearable levels. Many others simply left and suffered the rain in search of quieter drinks.

Worthwhile if you like old buildings with character - but with all the flaws that tend to accompany such hotels.

  • Stayed: November 2012, traveled as a couple
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Thank BillM1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

I arrived yesterday at this very nice hotel. The service at check-in was flawless and couldn't have been more helpful. The room was a bit disappointing - it's on a non-smoker floor but the smell of smoke was over powering. Not really the hotel's fault but the inconsiderate actions of the person who stayed here before. Otherwise fine but perhaps a bit dated. I expected more character based on the website. Nonetheless deserves to be one of Singapore's premier properties.

Safe wasn't working but will be fixed today.

Breakfast was outstanding (expensive @ US$40 if not included in rate which luckily it was in my case).

  • Stayed: November 2012, traveled on business
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Thank GerardN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

I stayed at the Fullerton on a business trip in November. From the outside it is a beautiful building, and it is quite nicely located in the central business district. It purports to be a '6 star' hotel though and here I must disagree, except in its pricing of food (£26 for breakfast?)! It's a 5 star hotel, because various slip-ups while I was there disappointed me. First of all, the cleaning staff were not very attentive about replacing tea & coffee faclities, leaving me with no milk by day 2. Then, despite the cost of the breakfast buffet, I found the staff overly keen to seat you in the dark seats by the entrance and not by the windows, and the buffet itself while extensive is fairly randomly laid out across the breadth and length of the big (&multi-level) eating area. The rooms are pretty small & the layout doesn't make sense - the TV is so far from the bed it's not actually very easy to watch. Finally, i found reception and concierge staff to be rather slow and some struggled with English. I also watched them be quite unhelpful to a Japanese guest who was trying to work the lift. They remained behind the desk, despite the fact that he was struggling and couldn't understand what they said. All in all, it's hardly a hardship to stay here, but not quite worth the reputation it purports itself to have

  • Stayed: November 2012, traveled on business
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Thank Lonelyasacloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

Very good Hotel in a good location. Very good service from profesional and friendly staff.

Nice pool with a view and good breakfast buffet with international choice.

The quay rooms were large with a nice view. Good deals for the weekend!

We would come again

  • Stayed: October 2012, traveled as a couple
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Thank Graf-Spinola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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