After requesting baby crib to be placed in our 1 bdrm deluxe apt I was informed that children (regardless) of age were not permitted in the 1 bdrm apt and counted towards the 2 person maximum. My 11 month old certainly does not require purchase of an additional room as the hotel was trying to push. I have traveled all over the world with my baby and never experienced a suite-style/apt style hotel that does not allow for children in a 1 bdrm!!!! In fact many standard hotels rooms you can have up to 2 children in your room. And even though they did have larger apartments available (according to their website) they would not provide an upgrade for the inconvenience they caused us...despite their lack of accurate information online. Thus we had to find a new hotel last minute. Very upset about the experience. Think this poor customer service reflects on the entire hotel franchise. Needless to say, we will not be staying at any Fraser property again.
- Official Description (provided by the hotel):
- Nestled in a prime residential district, Fraser Suites River Valley is only a short distance from Orchard Road, Singapore's renowned shopping destination, as well as the Central Business District. The vibrant riverside corridor of Clarke Quay and Boat Quay - hosts of a myriad of themed restaurants, al fresco dining, chic cafes, pubs and specialty shops are also located close by, while Changi International Airport is a 30-minute car ride away.Comprising of 255 splendid suites, the residence offers a range of residences, from spacious one-, two- and three-bedroom to luxurious penthouses. ... more less
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- Also Known As:
- Fraser Suites Singapore Hotel Singapore
- Fraser Hotel Singapore