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“Perfect to enjoy the city” 5 of 5 bubbles
Review of Carlton Hotel Singapore

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Carlton Hotel Singapore
Ranked #53 of 308 Hotels in Singapore
Certificate of Excellence
Blonay, Switzerland
Level Contributor
4 reviews
“Perfect to enjoy the city”
5 of 5 bubbles Reviewed March 15, 2013 via mobile

First of all, the hotel is perfectly located to visit Singapore. I rather stay around city hall than around Orchard or somewhere else. From there, it's easy to commute to Orchard, Sentosa, Marina bay, etc. Plus, it's very easy go to or from the airport. It's a classic five stars, where most of your expectations will be met.

Rooms are better and cheaper than the Stamford where I already went and you have free wifi in the lobby.

On top of this, for this who arrive early in the morning at Singapore after a long flight, you can use the pool room to have a shower. And they welcome you with a complimentary drink...

Stayed March 2013, traveled with friends
Helpful?
Thank Guillaume S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,498 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (738)
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English first
Perth, Australia
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

We travelled to Singapore and stayed at the Carlton which is a lovely hotel. The hotel room was on the newly completed side and was well appointed. We had booked a Premium Club Room with a City/Marina Bay view which included breakfast and evening cocktails and canapes (there was no cocktails available at all), we also had to alter our room so we could have the Marina Bay/City view which we initially paid extra for. We were disappointed with the club room itself. The Club Room was in a lovely location the staff were excellent, however the drinks were very limited as in variety. Several different types of beers, 1 choice of red or white wine and 4 or 5 spirits were offered (no bourbon!) as we have stayed in a lot of club rooms we found this one really lacking in choice. Evening canapes and breakfast there was again a very limited choice and generally the food was luke warm to cold not good enough so we chose to eat downstairs for the breakfast which was really nice, although defeating the purpose of booking a Club Room. The location of the hotel is excellent.

Room Tip: Don't book a club room not worth the extra. Book a deluxe room with breakfast.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Cruisin57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
127 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed March 14, 2013 via mobile

We stayed here for 3 days as part of a city break before heading off to Bali.

We we greeted warmly by the concierge team and checked in quickly and efficiently by friendly staff. We only stayed on a room only basis, breakfast was quite expensive at 32usd a person.We got much cheaper breakfasts across the road in the raffles city shopping centre where there's many coffee shops, juice bars and restaurants.

Our room was amazing, really clean. We had a deluxe double. The highlight was that we could watch the tv in the main room from lieing the bath as there was a huge window and sound linked to the bathroom. The bed was comfy.
The only slight disappointment was the view, there wasn't one just of another high rise. For a deluxe double we'd have maybe expected a view over the city or the pool area.

We had drinks at the gravity bar one evening, great great service :)

The hotel is ideally situated for shopping, bars and restaurants. Chimes restaurants and bars are right opposite the hotel.

The original sightseeing bus also stops at hotel.

Overall we were very impressed. Slightly disappointed on our final day when we came back to the hotel at 2pm because I was really unwell with stomach cramps we sat in the large reception area and I had a lie down, we had already had to check out. At 3pm an hour later a female member of staff came and asked if I was ok, when I said I had stomach cramps and felt sick she pulled a face and walked off. 10 minutes later a male member of stuff came over and told me I couldn't lie on the sofas. I appreciate this at a hotel such as the Carlton. But a but more sympathy could helped, they could offered us a room or atleast asked if there was anything they could get us or better still turned a blind eye given I wa poorly.

Other than this all was amazing. We particularly rate the concierge guys putting us in and out of taxis. They were lovely and so helpful.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank carrie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
106 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed March 14, 2013 via mobile

One night stay for business. Professional front staff - in a robotic way rather than inviting. No smiles here.

The room in the new wing is generously sized and well equipped with a coffee machine using coffee pods at 3 bucks a pop but sure beats the cheap instant coffee found in most hotels. Squeaky clean and comfy with nice cityscape view. Free wifi which works very well.

The breakfast venue was frenetically busy with staff racing around on the verge of hysteria. You fetch your own coffee but its of good quality. The usual spread but bacon was truly awful - tasteless and perhaps post expiry.

For a 4 star hotel it's pretty good and without major surprises.

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Herbert1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

We stayed in this hotel for a long term stay of a month in January. We've stayed in this hotel before and we liked the location and the price was reasonable.

When we first checked in, we were given an upgrade but the room was old. So we requested to change to one that has been renovated and newer. They accommodated our request and we moved the next day. The room is comfortable, laundry and cleaning service efficient. Breakfast was good as well. Gym was well equipped.

I really like the location of the hotel. It's central and near City Hall and Bras Basah mrt stations. So it's just a quick walk to whichever mrt line i wanted to take. Lots of food nearby at Raffles City and Chijmes.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HotChoc984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

My husband and me stayed there for a long weekend. The rooms are clean, the stuff is very friendly and helpfull. They have a swimming pool, not big but big enough. The gym has good equipment only there are no fans build in in the machines and the airco is not strong enough to keep you cool, so if you want to have a hard workout you will overheat very easily. The location is great, just opposit Raffles City and Chijmes with it's old beautifull church and a lot of restaurants around, just 10 minutes walking either way to the other nearest shopping malls. Orchard road is 15 minutes walking away and Marina Bay you will reach in 25 minutes walking.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dominika D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed March 14, 2013

We stayed at the Carlton previously in March 2009 and was happy with the standard of rooms and value for money, which is why we decided to stay there again in March of this year (2013).

We arrived an hour before the official check in time and was told that a Queen room, as requested, would not be available until 2.00pm. The check in guy tried to convince us to accept a twin room which was immediately available, and only after we advised that we were happy to wait for a queen room that one miraculously became available.
We went to the room on the 16th floor, only to find that the security lever on the inside had somehow slipped across and engaged when the clearner closed the door. We then had to wait in the corridore for 35 minutes whilst several staff successfully broke into the room

Our experience this time is that the rooms were a bit tired and at best worth a 3 star rating.
We chose the 'Superior Room' and whilst we realise that they were the lowest priced rooms, I think the Carlton needs to consult a dictionary regarding the meaning of the word 'Superior'.

Still, if you are looking for somewhere just to get you head down for a night or two and not looking for comfortable surrounds during an extended stay then a superior room may suit you.

However, with a plethora of hotels to choose from in Singapore, the Carlton will not be a consideration on our list next visit.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Ted D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel Singapore

Property: Carlton Hotel Singapore
Address: 76 Bras Basah Rd, Singapore 189558, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Luxury Hotel in Singapore
#58 Romantic Hotel in Singapore
#61 Business Hotel in Singapore
#66 Family Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Carlton Hotel Singapore 4.5*
Number of rooms: 940
Reservation Options:
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Also Known As:
Singapore Carlton Hotel
Carlton Hotel Singapore

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