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Carlton Hotel Singapore
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Reviews (4,308)
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Reviewed February 14, 2013

It's a nice hotel with friendly front desk to attend to the guests and it is only about 10 minutes walk from City Hall train station.The place is very clean and the room I stayed have the view of the swimming pool.The breakfast that I had taste average although they have a big spread and it will be good to actually make it more tasty or make the dish that only they serve.Overall, I enjoyed my stay but it will be more recommended for family instead.

  • Stayed: November 2012
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1  Thank JsenGoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

If you are looking for a hotel that is close to the center of the city, shopping, restaurants and the MRT, then the Carlton may be an option worth considering.It's right across the street from the Raffles Hotel.

The Carlton consists of two main guest wings. The bedrooms in the newer wing are better - I've stayed in both. I would not go back to the Carlton unless I had a confirmed room in the new wing. It seems to be a "transit" hotel with a lot of guests staying one or two nights only.

The Mosaic Restaurant is inconsistent in terms of food quality and temperature of the buffet. Some mornings/evenings the hot dishes are barely warm. If you are concerned over food hygiene - go to the buffet breakfast early and before the crowd. The hygiene standards of the hotel are good (A Certification), but I've regularly seen guests cutting loafs of bread with their bare hands and carelessly putting severing tongs back so the handles touch the food.

The Gravity Bar is expensive and the live music drowns out any chance of a decent conversation.

Quality of service is mixed. Some staff are very guest focused and spot on with helping and serving you. But I found the majority of managers and service staff just seem the be their to a job, rather than making sure you have a first class experience.

The hotel has a club lounge for higher priced rooms. Their does not seem to be an associated access scheme in place to attract the average repeat customer.

Pool area is okay but again try to use early as the sun loungers fill up fast. Their is a pool bar but it's not manned all the time. You have a call for service.

I've stayed at better hotels in Singapore at a lower cost. Something seems to be missing here - I can't say that I was really valued as a customer which is disappointing.

  • Stayed: January 2013, traveled on business
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4  Thank NearRadwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

Great location, I would definitely stay there again for this reason alone.

Buffet breakfast had plenty of variety for all tastes.
Staff in the foyer unfortunately, were unhelpful and no friendly smile or welcome as you make eye contact.

Singapore is a wonderful place for a holiday, Enjoy!!

  • Stayed: January 2013, traveled with friends
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1  Thank antoinettecakequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

We stayed for the Chinese Lunar New Year break. Room was clean and housekeeping was helpful etc. Disappointed with the buffet breakfast. It was like a mad rush for the food and there was no good choices. Shower in the old wing was terrible like trickling water and not even consider a shower. Not really a star quality hotel but it's convenient. Room with no wifi? This is not what you would expect for most hotels in Singapore now a days.

  • Stayed: February 2013, traveled as a couple
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2  Thank stormystormy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

This reminds a lot of big hotels in the USA, check-in is more like a supermarket than a hotel. Staff have no sincerity and never look like they enjoy their job. That said location is excellent, and the prices are reasonable considering the competition.

  • Stayed: November 2012, traveled on business
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1  Thank FrequentTraveller_xy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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