Just had 4 nights total at the Carlton Singapore. First 2 nights were in the "old wing" which is tired and 80's ish - not great honestly. Big rooms, comfortable but average, pokey bathrooms in need of total revamp. Good job I was not spending much time there.
My wife joined me after those 2 nights and I had booked an "Executive Room" in the new wing. I tried 3 times over 3 days to check into that room, or get a room number, during my stay to facilitate my wife's arrival and our arrangements - she is pregnant so wanted to smooth everything. The reception staff dodged this 3 times and tried to fob me off with an Exec Room in the old wing. After my repeated efforts, this was simply not good enough. They fobbed me off to other flunkys on reception until I demanded the manager. He did finally and reluctantly give me my due but I was not impressed at all.
The Exec Room in the new wing we had was great - good decor, furniture, fittings and fixtures - some touches were cheaped out on but the overall room experience was good.
The breakfasts were awesome and the breakfast staff very welcoming and helpful - quite a contrast to the reception staff who were ungracious, unhelpful and total time-wasters for my stay.
The location is great, no doubt on that and convenient to so much which is ideal for first-time visitors ( I am former Singapore resident so no big deal as know the city well but great for my wife).
Really hesitant to recommend this hotel in spite of some of its really good points. When you pay a decent chunk of cash for a hotel, you should expect 2 things: service excellence and quality accommodations...the former was conspicuous by its absence and the latter a mixed bag, all in all.
If you do stay, make sure you get the new wing. Otherwise, don't bother...
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- Also Known As:
- Singapore Carlton Hotel
- Carlton Hotel Singapore