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“Good except for service staff..”

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Village Hotel Albert Court by Far East Hospitality
Ranked #78 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed April 1, 2013 via mobile

The hotel is nice, cosy with nice decor. In a good location with shops and eateries all around.
The room we got was nice and cosy only a bit smaller being tucked in around the corner by the lift. So it could get a bit noisy if there are many guests using the lifts.
What got my goat was they gave my partner and I twin rooms even though we had requested a double! And when we had gone down to request for a change there was no apology at all.
Speaking of the staff, we had to wait a long time for check-in. The area was too squeezy and the staff(males who all seemed young and wet behind the ears) did not handle the situation well. No eye contact, no smiles, no apologies for waiting.
The cake on the icing was when we called to ask for a late check-out. A Filipino male staff said that it was not possible as all rooms were fully booked. But I saw that there Were rooms available on asiatravel n booking.com!
All the above gives me the impression that the staff at this hotel is unprofessional, did not get proper training, is not proud of their job and eager to provide a good hospitality experience.
The service experience pales in comparison with other hotels of similar class.

  • Stayed: March 2013
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Thank ZanSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon L, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded April 2, 2013

Dear ZanSingapore,

We apologise for failing to meet your expectation.

This is definitely not the standard of service that we strive to deliver. We have investigated and briefed the staff involved.

We had always pride ourselves for delivering good service and we hope you would give us another chance to prove ourselves.

We thank you for choosing to stay at Albert Court Village Hotel and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Yours sincerely,
Vernon Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,346)
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1,630 - 1,636 of 2,346 reviews

Reviewed April 1, 2013

Since the hotel was renovated from colonial shophouses, it exudes a distinct charm of it's own. Only a stone throw away from MRT station, Little India, Sim Lim Square(IT heaven of Singapore) and some great eateries(Chicken Rice, Douhua and lots of Indian cuisine).

Because the hotel is only 2 stories high and there are pubs on the ground floor, it can get a bit noisy at night.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with StayFarEast.com
Thank Ed T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon L, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded April 1, 2013

Dear Ed T,

We thank you for sharing about your stay at Albert Court Village Hotel. We are glad that you had enjoyed your stay.

We note your feedback about the noise from our courtyard. We apologise for the noise and are in the midst of soundproofing all our windows. The project once completed will be able to allow our guest to enjoy both the peace and serenity of their rooms and also the vibrancy and excitment of our courtyard.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Yours sincerely,
Vernon Lee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

Stopover between Australia and Phuket. Central if you want a taste of Singapore, but also short distance to airport. Staff very friendly and helpful in terms of information of attractions for only one night. Upgrade as we were a honeymoon couple. Very comfortable but nothing to fancy but definately worth it. Also free toothbrush was a score.

  • Stayed: March 2013, traveled as a couple
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2  Thank Leah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon L, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded March 31, 2013

Dear Leah H,

Thank you for sharing about your stay at Albert Court Village Hotel. We are glad that you had enjoyed your stay.

We appreciate your compliments about our hotel as we take pride in deliverying first class service. Our priority is to be relevant to the needs of our guest and we will continue to refine our approach as our guests' needs evolve.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Yours sincerely,
Vernon Lee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013

this is the best hotel in this location and the staff at the front desk are very helphful specially vanan and patrick .the breakfast spread is very good and so are the indian restaurants around .i would stay here again with my family whenever in singapore .

Room Tip: the club rooms are much better for a family
  • Stayed: March 2013, traveled with family
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1  Thank 304554Rajiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon L, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded March 28, 2013

Dear 304554Rajiv,

We thank you for sharing about your stay at Albert Court Village Hotel. We are glad that you had enjoyed your stay.

We are grateful for your compliments about our hotel and our team. We have conveyed your appreciation to Vanan and Patrick and they are delighted that they had made a difference to your stay.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Yours sincerely,
Vernon Lee
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

I want to make this short and crisp,

Pros of this Hotel:
1. Close to Little India and Orchard Road where most Malls are located.(Walkable distances)
2. Well equiped and serviced rooms.
3. Nearby Indian restaurents.
4. Helpful Staffs.
5. Clean Toilets with Bath tub.
Cons:
1. Rooms where a bit small/Cramped
2. No Indian Channels on TV

Thomas Cook suggested this Hotel who booked our holiday in Singapore. There was some communication problem between the agency and the hotel which resulted in a delay of an hour during our Check in process. So be clear on it as there is a time zone difference and it will be irritating (for me, sleepy) when u have to wait at the Hotel reception for rooms [If you board a night flight from India, I boarded from Chennai,India].


We had our local sight seeing booked thru TC itself who in turn routed thru a local tour operator. The coach drivers where 'on time' always, mostly 15 miniutes before the commited time. They will wait only for around 5 minutes after the said time, If you are not there, they will carry on without you as most tour operators club their customers from differnt hotels and take them in a coach to destination and they wont allow others to suffer because of ur delay.

Enjoy....

Room Tip: located at the center of the city , there is no great view other than the city/buildings nearby...
  • Stayed: April 2012, traveled as a couple
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1  Thank rlPrabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon L, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded March 26, 2013

Dear rlPrabu,

Thank you for taking the time to share about your stay at our hotel. We are glad that you had enjoyed your stay.

As we are a heritage hotel built on conserved pre war shophouses, there are limitations to the size of some of our rooms. While the size of our rooms varies, all our rooms are designed to be relevant to the needs of our guests.

We also note your feedback about our TV channels. We currently offer Zee TV and Vasantham in our rooms and we would be glad to assist you if you face any problems on your next stay with us.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Yours sincerely,
Vernon Lee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2013

Nice quick check-in , clean well serviced rooms, Helpful and friendly staff.
Had to face a little confusion regarding breakfast which was included. Restaurant staff needs to be friendly and courteous.

Overall good experience.

  • Stayed: March 2013, traveled on business
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1  Thank KaushikRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon L, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded March 20, 2013

Dear Kaushik R,

Thank you for sharing about your stay at Albert Court Village Hotel. We are glad that you had enjoyed your stay.

We appreciate your feedback about our restaurant staff. We share your expectation that our restaurant staff has to be friendly and courteous. We will continue to reinforce this expectation by hosting regular dialogues as well as trainings.

We thank you for your encouragement about the cleanliness of our rooms and our friendly team. We will continue to work hard to enhance the experience of our guest.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Yours sincerely,
Vernon Lee
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

Albert Court is a good hotel from a location point of view, ideal for Business Visits: has a good breakfast and good, clean rooms. Its not completely ideal for family visits as any non standard service requests are a bit of a struggle. We unfortunately also had to bear the brunt of excalator renovation so continuous noises made it difficult to sleep. Some of the staff on the front desk are excellent - tried their best to follow through on requests.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with StayFarEast.com
Thank RoyRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon L, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded March 19, 2013

Dear RoyRI,

Thank you for sharing about your stay at Albert Court Village Hotel. We are glad that you had enjoyed your stay.

We appreciate your compliments about our cleanliness, breakfast and location and we will continue to work hard to make a difference in our guest stay.

We apologise for not being able to meet your expectation with regard to your adhoc request. We would like to learn from our mistakes and would appreciate if you can write to me to share the details at vernonlee@fareast.com.sg.

We had scheduled the maintenance work of our escalators to be done only during the day to minimize the noise disturbance to the majority of our guest. However, we do apologise for the noise and inconvenience during this maintenance and we thank you for your patience.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Yours sincerely,
Vernon Lee
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Hotel Albert Court by Far East Hospitality

Address: 180 Albert Street Village Hotel Albert Court, Singapore 189971, Singapore (Formerly Albert Court Village Hotel)
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#43 Business Hotel in Singapore
#44 Romantic Hotel in Singapore
#45 Family Hotel in Singapore
#72 Luxury Hotel in Singapore
Price Range: $106 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Village Hotel Albert Court by Far East Hospitality 4*
Number of rooms: 210
Official Description (provided by the hotel):
Village Hotel Albert Court is a landmark of Albert Street restored from pre-war shop houses. The Paranakan-styled hotel has enhanced the historical shop houses with modern luxury to endowed guests to enjoy convenience while indulging in its rich cultural guestrooms. This popular hotel lies along the famous street for food and beverage before the 1980s, Albert Street. It was named the Gourmand Street of Singapore in Cantonese. The many celebrated restaurants still exist around the hotel today. The well located hotel is located in the heart of Singapore and is easily accessible to the Business District and Shopping District, which offers convenience to both the business and leisure travellers. From April 2014, experience the newly refurbished rooms designed with the necessities and comfort in mind for both business and leisure travellers as well. ... more   less 
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Also Known As:
Albert Court Hotel Singapore
Village Hotel Albert Court By Far East Hospitality Singapore

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