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“Great location, ageing hotel”

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The Elizabeth Hotel by Far East Hospitality
Ranked #86 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed February 11, 2013

Booked online and had to prepay because it was one of the better values on the web. On paper, it looked great - fantastic location at a ten minute downhill stroll from the Paragon Shopping Centre smack in the middle of Orchard Road. Equally, a short cut through the York Car park gets you to Scotts Road and the Far East Plaza (which incidentally owns the Elizabeth)

The hotel's location was pretty much the main atraction, as the Elizabeth was showing its age. Old wooden panels dominate and everyihtng feels thirty years ago. All the controls are on the main console between the twin single beds, including the floor mains for the kettle. After failing to get it to work the front desk sent up the cleaning maid who showed me how to flip it on. The safe in 1216 also wasn't working, so there was nowhere to park the passport and other security bits. The car park happily took my Autopass Card but wouldn't recognise the "get out of car park free" card that the front desk issued. Thankfully the intercom worked and they released me.

Not that this seemed to be stopping anyone staying there. Breakfast was brisk and busy and coaches loaded with tourists parked up and degorged the happy prospective shoppers. Mixed bag of nationalities.

Free bottled water was nice, as was a spirited evening with the Sinapgore Arsenal Fan Club who enjoyed watching their heroes score a victory. The Elizabeth is great for shoppers, but not much else in terms of families. There is a pool, but it came over more as a business hotel. The York across the road seems more geared for families - the Elizabeth was mostly couples and singles. In all, it was okay, but I do like the little things to work. The Elizabeth failed on this.

  • Stayed: February 2013, traveled with family
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2  Thank gwailoah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded February 17, 2013

Dear gwailoah

Please accept our sincerest apologies for the little inconveniences encountered
during your recent stay.

We will definitely take your comments into consideration when we refurbish these
rooms in particular the controls and the wooden panels.

In fact we have renovated 100 Premier rooms with a more contemporary and brighter design
I would recommend that you reserve the premier rooms on your next visit to Singapore.

We look forward to welcome you back soon and to showcase the new premier rooms.

Thank you and have a pleasant day

Best Regards

Mohd Faharudin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,219 - 1,225 of 1,496 reviews

Reviewed February 10, 2013

The hotel is an easy three block walk to busy Orchard Road. Although I should add it is uphill on the return journey. Nice coffee and perhaps breakfast if wanted on the corner of Bideford and Orchard Road. We took the train to Marina Bay ( only $1.50 and taxi return $15).
Check-in/out
Arrived around midnight and are greeted warmly by front desk receptionist Hew.
All went well until we checked our Deluxe room. A tip for management, when a guest e-mails a request for a quiet room, don’t put them outside the lift.
Hew was apologetic, but of course at midnight no room to move. She promised we would be moved to a quiet room the following night and delivered on that promise.
Room
The hotel is showing some age (all the lifts were out of action at one time, we were forced to use the deliveries lift) although the rooms individually have been tastefully refurbished.
Meals
Only had breakfast at the hotel, and it was satisfactory by Asian standards. Service by the staff was excellent.
Service
Receptionist Hew did everything possible to make us feel welcome and provide a comfortable stay. She was very helpful in providing information regarding moving about in the city etc.
Other
Really enjoyed the great pool area after a hard hot and humid day walking the city.

Room Tip: Above the pool has lovely garden views.
See more room tips
  • Stayed: January 2013, traveled as a couple
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Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded February 12, 2013

Dear Mike W

We are glad to know that Ms Hew was able to do everything possible to make you feel welcome
and made your stay a comfortable and pleasant one.

With regards to the lifts, we apologise for the inconvenience as a result of the breakdown. We have addressed this with the vendor and they have since rectify the problem. Nonetheless we do have
a provision to upgrade our lifts this year and we will definitely prioritise this.

Your tip on guest request is much appreciated and we will definitely pay more attention to such detail.

Thank you for your comments and it has been a pleasure to be able to accommodate you during your recent stay in Singapore.

We look forward to welcome you back soon.

Best Regards

Mohd Faharudin
Hotel Manager

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Reviewed February 10, 2013

I've stayed at The Elizabeth hotel for 3 days and it was a fantastic experience. Everything was great, the staff was very kind, the room was marvelous and the breakfast was very good with lot of choices.
It was near Orchad Street (5/10 minutes walking) the shopping street at Singapore and near metro stations and bus stations. Very well localized.
I seriously recommend this hotel, that is 4 star that seems a 5 star hotel.
I enjoyed a lot.

Room Tip: Choose executive room
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  • Stayed: February 2013, traveled on business
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Thank SandraBarreiros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded February 17, 2013

Dear SandraBarreiros

Thank you for your marvelous comments and the team at The Elizabeth Hotel are happy to
know that we have met with your expectation during your recent stay.

We look forward to welcome you back soon.

Have a pleasant day.

Best Regards

Mohd Faharudin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

This Hotel has a great location in the heart of fabulous Orchard Road. 3-4 mins walk. Clean place with good inroom amenities. The breakfast is excellent with a lot of varaiety. Close walking distance to the MRT on Orchard Road which is a shoppers paradise. Value for money.

  • Stayed: February 2012, traveled on business
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1  Thank kashBombay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded February 2, 2013

Dear kashBombay

The team at The Elizabeth Hotel greatly appreciates your wonderful comments and
we are glad that your stay experience has been a delightful one.

We look forward to welcome you back soon.

Thank you and have a pleasant day

Best Regards

Mohd Faharudin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

Location : Good (right in the center of main shoppping belt, Orchard road)
Room and Front desk service Staff : Staff are all very friendly.
Restaurant staff : Very Friendly
Room : Clean.
Breakfast : Nice!! especially the bacon..

The Elizabeth hotel is overall a good choice to stay in. Keep it up guys..

Room Tip: Upon check in, check with staff for better value added service with little extra money.
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  • Stayed: January 2013, traveled with friends
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Thank lifelovelive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded January 31, 2013

Dear lifelovelive

Thank you for your compliments and we are glad that we have met with your
expectations in the areas mentioned during your recent stay.

We look forward to your continued patronage and to welcome you back soon.

Thank you and have a pleasant day

Best Regards

Mohd Faharudin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

I visited Elizabeth for more than 4 years. I chose it for the location and rate. This time I found the hotel bright and not gloomy.
I reached early and was told the room would be ready after 2 hours. I upgraded to a better room as it was avaialable.
The room was clean. Well stocked in the mini bar. The bed, pillows were comfortable. The internet in the room was good.
The bathroom was nice and well stocked again.. the shower was good too..
The breakfast was not value for money. It would be better.
Would I stay again? Yes if i get the same rate i did.

Room Tip: take the room facing the main entrance on a higher floor.
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  • Stayed: January 2013, traveled on business
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Thank dharmesh0506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded January 22, 2013

Dear dharmesh0506

We are thrilled to know that you have enjoyed your stay with us and in particular
the positive stay experience in the upgraded room.

As to the breakfast we will definitely review this with the respective manager in
continually improving the product offering.

We do value your patronage and we are more than happy to assist you in meeting
your requirements for your future visit.

Thank you and have a pleasant day

Best Regards

Mohd Faharudin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

Went on an Asia trip of 4 countries and this hotel in Singapore had the best value compared to all of the other hotels i stayed at on this trip. They have very clean and modern accommodations, fast wifi throughout the hotel, breakfast included in rate, 2 pieces of laundry per day, great location near Orchard road and close to trains. I brought limited amounts of clothing so the washer and dryer in the hotel was a nice thing to have to wash a bunch of stuff for the next destination. The pool area is very relaxing and neat place to catch up on emails, read the paper, have a drink or meal.

Room Tip: For a few more dollars, stay in the deluxe floors for the best value.
See more room tips
  • Stayed: January 2013, traveled with friends
    • Value
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Thank renedv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded January 18, 2013

Dear Renedv

Thank you for your wonderful comments and we are glad that we have met with your
expectation during your stay at The Elizabeth Hotel.

The team at the Elizabeth Hotel look forward to welcome you back soon.

Best Regards

Mohd Faharudin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Elizabeth Hotel by Far East Hospitality

Address: 24 Mount Elizabeth The Elizabeth, Singapore 228518, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Family Hotel in Singapore
#56 Romantic Hotel in Singapore
#66 Business Hotel in Singapore
#77 Luxury Hotel in Singapore
Price Range: $109 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Elizabeth Hotel by Far East Hospitality 4*
Number of rooms: 256
Official Description (provided by the hotel):
Designed with a distinct European accent, The Elizabeth Hotel is a modern take on a classical era, with its modern chandeliers and black marble counters accentuated by warm back lights. The overall look and feel of the interior décor is one of timeless elegance, with strong tones of colonial influences.Located just minutes from the famous Orchard Road shopping district by foot, and only a 25-minute car ride from Changi International Airport, we are strategically situated on the private and exclusive enclave on Mount Elizabeth.The Elizabeth Hotel is the definite choice for both business and leisure travellers looking for a hotel with character and within easy reach to Orchard Road. ... more   less 
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Also Known As:
Elizabeth a Far East Hotel
Elizabeth Hotel Singapore
Elizabeth Far East Hotel
The Elizabeth Hotel By Far East Hospitality Singapore

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