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“Decent.” 3 of 5 stars
Review of Four Points by Sheraton

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Four Points by Sheraton
Ranked #121 of 305 Hotels in Singapore
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Decent.”
3 of 5 stars Reviewed February 8, 2013

I've been to Singapore before and last time I stayed at the peninsular excelsior. When I compare the two the river view is not in the same league. The location of the hotel is also just a little to far from the main tourist destinations. Plus I found check in to not be the most efficient. The best staff member I encountering my two nights there was the housekeeper. I must say they were very helpful when it came to letting us have a late checkout.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank SdR1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, February 12, 2013
Dear SdR1985,

Many thanks for your compliments on our staff, which we will have the pleasure of conveying to them and further encourage them to provide an even higher level of service standard.

Please accept our sincere apologies regarding the check-in process that was not up to your expectation. Our Front Office department head will look into it and see if there are any areas that need further improvement.

Regarding the main tourist destinations, we would like to share with you that, depending on their locations, they are just a five to 25-min journey by taxi from the hotel. A number of them are also easily accessible by the public bus services from the bus-stop outside the hotel. For example, Chinatown is just 3 bus-stops (or 5-min bus ride on two bus services) from the hotel while Little India is approximately a 20-min bus journey away. The Singapore Flyer and Gardens by the Bay near Marina Bay Sands can be accessed by a bus-train connection which takes less than half an hour, i.e. taking one of the public bus services from the hotel to the nearby Dhoby Ghaut MRT Station and transferring to the train to stations nearest the two attractions. More information on how to travel to these tourist venues from the hotel, including the Universal Studios Singapore, Sentosa, Night Safari and the Zoo, can be found on the Singapore Attractions page, under the Singapore Guide section on the Riverview Hotel website.

Thank you for your feedback and we hope to welcome you back to our hotel in the near future. On behalf of our teams, we would like to wish you a Happy Lunar New Year!
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1,012 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hanoi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 4, 2013

After reading the write up was a little concerned but after staying there no problems at all in returning. Great spot for restaurants by the river and reasonable prices around $20, beer is a little pricey at $10 a LARGE glass but all together a pleasure.

Room Tip: Ask for non smoking
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Val O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, February 5, 2013
Dear Val,

Thank you very much for your comments on TripAdvisor and we are glad that you had an enjoyable stay at Riverview Hotel.

We would like to share with you that we have a daily Happy Hours 1-for-1 promotion at our Jade Lounge, which you may like to consider for your next visit.

The teams look forward to seeing you again in the near future when you are in this part of the region.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 2, 2013

From the super friendly, tremendously helpful Receptionist to the lovely rooms and restaurant, this hotel is value for money and a very pleasant place to stay.

The receptionist gave us a room at something like 9 o'clock in the morning (we only expected to be able to leave our luggage). She made us feel so welcome, nothing was too much trouble and everything was done with a smile.

This was our third 'stopover' stay at this hotel. We continue to be pleased with the rooms, restaurant and service from everyone.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Deana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, February 5, 2013
Dear Deana,

Many thanks for your compliments and the opportunity to provide you a good stay at our hotel for the third time.

Our teams are motivated by your comments to continue with their efforts and we look forward to welcome you back to Riverview Hotel for your next visit to Singapore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 29, 2013

very friendly staff, great location.room was clean we had a great view. everything we needed was handy. we wish we could of got a room on our return to singapore.but understand why it was booked when we came back. will definately be trying to book next time we are in singapore.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank terry011168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 31, 2013
Dear terry011168,

We are glad that you had a good stay with us.

Thank you very much for your compliments on TripAdvisor, which also give us the opportunity to show our appreciation to the team members for their efforts in providing our guests a memorable experience.

We look forward to seeing you again on your next trip to Singapore and you may like to contact our Reservation team via the Riverview Hotel website for any assistance you need for your next booking.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 27, 2013

While not situated on busy Orchard Rd., with its built in locale cost factor, this hotel's Robertson Quay site, beside the river, is relatively central for a range of activities.
True the train is not nearby, but buses are frequent and the comparatively low and metered taxi costs were appreciated. As my friend could not walk long distances we were thus able to visit parts of Singapore by taxi. For a day tour we also used the services of a driver/guide arranged competently, and at reasonable cost, through the Hotel.

Here is an average middle range hotel of the usual SE Asian 'tight', but satisfactory, room size. It was suitable for a 4 night stay, after one re-arranged the furniture to better accomodate two people needing twin beds.
Compared to some of the higher price 'brand name' hotels of prior visits, the Riverview exceeded our expectations and put into question some of the adverse comments we had read in prior reviews.
From our very first moment of arrival we received excellent attention and help at all levels.
For me at 75, and my less agile 84yr old colleague, this was greatly appreciated.

In choosing the web-site 'Executive Club offer', we got value for money, with added free in-room internet and other offerings. Complimentary breakfast was in the quiet 'open all day' Club Lounge, where drinks and savouries were offered during 'happy hours'. All that was missing was a better choice of suitable, and 'non-perishable' would be acceptable, type biscuits or 'nibbles' for other times.
There was confusion for the non-club member guests with the free internet service offered to them being at the further end of the Executive club facility. They had to pass all the ‘goodies’ on the way! Business services also appeared mixed into the Club Lounge reception.

If not on a tour or trip out we did eat in the Hotel and found all areas of good value with friendly & efficient service and reasonable in price. As we were there over the Xmas day holiday period there were additional well presented special meals and activities, with re-arrangements of dining and event areas, thus a general comment would not be appropriate.

As a swimmer I did use the pool and sauna – should have gone to the gym too!
We were not able to fully explore the various and interesting riverwalk options, but did enjoy a cruise on the river and a rickshaw ride to 'Raffles' for that necessary 'Singapore Sling' in the famous bar, sadly now cluttered up only with 'tourists' like us!

Hotel communications from booking acknowledgment to reminders of events, service feedback
and acknowledgement of same were all excellent - assuming a follow up on comments made.
We would recommend Riverview to others in terms of service, location and value for money.

Room Tip: Higher Executive Club level but can save on cost by not choosing a 'riverview'
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Xplorer1Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 28, 2013
Dear Xplorer1Melbourne,

We are glad that you and your colleague had a good stay in our hotel during December 2012. Many thanks for your kind comments.

Our team is greatly encouraged by your compliments about their services, which will motivate them to continue with their efforts to provide a memorable stay experience to our guests. Many thanks also for sharing your observations and suggestions about further enhancements to our Executive Club product. We have taken note of this, as well as your suggestion about the choices of items in the lounge.

Once again, thank you very much for your time to share your feedback on TripAdvisor. On behalf of our team members at Riverview Hotel, we would also like to thank you for recommending our hotel to others.

We look forward to welcoming you back to our hotel on your next trip to Singapore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 25, 2013

this hotel sits right on top of clarke quay which is the "happening" place in singapore. although i was travelling for business, it didnt harm us in anyway to be close to all the pubs and restaurants. the buffet breakfast had a decent spread and room service was also good. marina bay is just 4.5 Kms from the hotel and in the evenings it can be a good walk along the banks of the river. prices are on the higher side.

Room Tip: try to get a river facing view
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank saikatBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 27, 2013
Dear saikatBangalore,

Many thanks for your time to share your comments with us. The teams are delighted that you like the hotel’s location opposite Robertson Quay and close to Clarke Quay, two very happening entertainment and dining venues.

We are also glad that you enjoyed the walk along the Singapore River, as well as the buffet breakfast and room service.

We hope to welcome you back to Riverview Hotel on your next trip to Singapore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 25, 2013

When we booked our holiday in Australia and we decided to stay for a few days in Singapore we were recommended the River view hotel , We were very pleased with our room and enjoyed a really good nights sleep, in a very comfortable bed, our room was quite large, it was clean , and had a good size bathroom ,a well stocked mini bar,coffee making facilities, and a view of the river, We stayed there again on our return journey and we were equally pleased with our stay,our room was on the 20th floor , very quiet with a lovely view ,Breakfast was very good with plenty of variety and the staff were pleasant and helpful,We would not hesitate to stay in this hotel again .

Room Tip: We requested a twin room on a high floor, It was very quiet, and very comfortable.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Pat E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 27, 2013
Dear Pat,

Many thanks for your compliments on TripAdvisor, which also give us the opportunity to show our appreciation to our team members for their hard work in providing our guests a memorable experience.

We are very happy that the size and cleanliness of the room and its bed and amenities were up to your expectations. The teams are also glad to know that you like the view from your room and the buffet breakfast.

Also, we would like to thank you for staying in Riverview Hotel for your return journey and will choose to stay with us again on your next visit to Singapore.

All of us look forward to welcome you back to the hotel and continue to make your time here an enjoyable one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton

Property: Four Points by Sheraton
Address: 382 Havelock Road, Singapore 169629, Singapore (Formerly Riverview Hotel Singapore)
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#88 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton 4*
Number of rooms: 476
Reservation Options:
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Also Known As:
River View Singapore
Singapore River View Hotel
River View Hotel Singapore
Riverview Hotel Singapore
Four Points By Sheraton Singapore

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