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“Reiverview hotel” 3 of 5 stars
Review of Four Points by Sheraton

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Four Points by Sheraton
Ranked #121 of 305 Hotels in Singapore
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Reiverview hotel”
3 of 5 stars Reviewed January 20, 2013

Hotel is located at centre of the city and has good view. However rooms are too small and there is no bell. Suggest have a look at the room before booking. Near to bus stand and also has drop in at various MRT centre, however such drop in takes time suggest go by taxi.

Room Tip: Corner suites
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank jaimani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing at Four Points by Sheraton, responded to this review, January 21, 2013
Dear jaimani,

Thank you for your TripAdvisor feedback. We are glad that you like the view from the hotel.

We would like to share with you that at 23-25 sqm, our rooms are comparable to a number of hotels of the same category in Singapore.

The teams hope to welcome you to the hotel again when you are visiting this part of the region in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,012 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
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English first
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 17, 2013

I had a 24-hour stop-over in Singapore and booked the Riverview Hotel. The hotel is close to great restaurants and bars,has its own 24-hour restaurant, and is convenient for a riverside stroll. The staff was very helpful and the rooms clean, but I didn't feel the hotel and its amenities totally reflected the price I paid. It did seem a tad average.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Frani H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 21, 2013
Dear Frani,

Many thanks for the time to share your feedback on TripAdvisor.

We are glad that you like the hotel location and the cleanliness of the rooms was up to your expectations.

The staff will be delighted to hear your compliments as this will spur them to continue with their efforts to provide our guests a memorable stay.

Once again, thank you for your kind comments and the teams look forward to welcoming you back on your next trip to Singapore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lund, Sweden
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed January 17, 2013

The hotel is not situated in the greatest location, the surrounding area is quite dead and there aren't that many things to do.

The hotel itself is clean, but the service wasn't the best. Ridiculously high prices in the bar and restaurant.

Great breakfast!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank mekkmekk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 21, 2013
Dear mekkmekk,

Thank you for your comments. Our housekeeping and F&B teams, as well as our chefs, are delighted to hear that you like our breakfast and the cleanliness of the hotel.

Kindly accept our sincere apologies that the service you mentioned was not up to your expectation. We would like to share with you that located just opposite the hotel along the Singapore River, is Robertson Quay. With its many entertainment and dining outlets, this popular place transforms into a bustling nightlife venue where a lot of locals and tourists like to unwind by the river. Many also enjoy the stroll along the river from the hotel to Clarke Quay, another popular entertainment and dining venue along the Singapore River.

Also situated at Robertson Quay and just around 10-minute walk from the hotel is Singapore Tyler Print Institute. It organises many exhibitions by outstanding artists around the world and visitors can even purchase some of their work. Those who prefer clubbing can go to Zouk, one of the most popular club in Singapore and the region, and it is just a stone’s throw away from Riverview Hotel. For shopping, there is Great World City Shopping Mall that is 10 to 15-minute walk from the hotel. It is a one-stop shopping mall with a wide range of products and services, as well as a 6-screen cinema showing the latest movies. Other interesting places near the hotel that our guests can explore include Chinatown and Tiong Bahru, a heartland town that offers tourists an authentic local cultural experience.

As for the prices in our restaurants and lounge, they are comparable to, if not cheaper than, a number of hotel restaurants in the vicinity. In addition, we do run special promotions at regular periods for more guests and diners to enjoy our chefs’ gastronomic creations in our restaurants. These include the 4-dine-3-pay deal for our diners who have “liked” the Riverview Hotel Facebook page in our River Garden Coffee House, a special promotion set menu deal where one can enjoy 9 dishes at only S$26.80++ per person on weekdays at River Palace Chinese Restaurant, 1-for-1 Happy Hours at Jade Lounge and selected credit card discounts.

Many thanks for your feedback on TripAdvisor and we hope to see you again sometime in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Singapore hotels

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 17, 2013

The location of this hotel is great. Decor is slidly dated, but it is a comfortable hotel. staff from front desk are resonably friendly and helpful.

The closer MRT is about 15 minute walk from the hotel, the view along the Singapore review is just relaxing and stunning.

When I book the first night here, the rate was resonable. However due to the peak season, the rate is getting up there.

Overall a good hotel

Room Tip: Better rooms are facing the river. The higher the better. Weeken can be a bit noisy due to street...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Roger K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 21, 2013
Dear Roger,

Thank you for your compliments. Our staff are happy to know that you had a comfortable stay with us and enjoyed the view of the Singapore River from the hotel and like its location.

We would like to share with you that a regional design was selected by the architect at the last renovation in 2008 that was in trend then but may not reflect the contemporary designs that many of today’s travellers prefer. However, efforts are being by the respective teams on a step-by-step basis to further enhance certain areas, such as changing the carpet to a more eye-friendly design, where 3 floors have been completed with more to follow soon. We are also in the process of replacing the bed covers, pillows and chairs in the guestrooms.

Many thanks for your time to share your comments and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 15, 2013

This was my first visit to Singapore and I thought this hotel was quite good, though a bit on the expensive side. The staff were friendly and helpful, however, the tour desk people were a bit less available! The location of the hotel is quite convenient for getting around and seeing the sights. Their pool is great!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AnezR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 20, 2013
Dear AnezR,

Many thanks for your comments and we are glad that your stay was good and you like the hotel’s location and pool, which overlooks the Singapore River. The teams will be greatly encouraged by your compliments to continue their efforts to enhance our guests’ experience.

Our rates are comparable to, if not better than, a number of hotels in the vicinity. We have a variety of attractive room packages that are only available for booking directly on the Riverview Hotel website. Besides one that includes breakfast and Internet, we have a special festive promotion that is valid for stays till 17 Feb 2013 where guests can dine for free up to S$80 per day when they “like” the Riverview Hotel Facebook page. You may want to visit the hotel website and select the deal that best suits your requirements for your next trip to Singapore.

As for the tour desk, we would like to share with you that it is run by an external provider and we have reminded them to stay open during the agreed operational hours. Our guests can also approach our concierge team if they need any assistance.

Once again, thank you for your feedback and we look forward to welcoming you back to our hotel again when you are in this part of the region in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed January 12, 2013

stayed for 3 nights. the hotel was adequate but for the price we paid we felt we could have booked something better. the view is a little mixed and not amazing. swimming pool was a little over chlorinated. gym full of old equipment.
room felt very jaded and needs a full revamp.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Chefsta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 13, 2013
Dear Chefsta1,

Thank you for your feedback on TripAdvisor. Kindly accept our sincere apologies on the areas you have mentioned that were not up to your expectations.

We would like to assure you that the chlorine level is controlled within government rules and guidelines in Singapore by an independent external entity in regular, frequent intervals, as well as by the hotel daily. Regarding the room, a regional design was selected by the architect at the last renovation in 2008 that was in trend then but may not reflect the contemporary designs that many of today’s travellers prefer. However, efforts are being made on a step-by-step basis to further enhance certain areas, such as changing the carpet to a more eye-friendly design, where 3 floors have been completed with more to follow soon. We are also in the process of replacing the bed covers, pillows and chairs in the guestrooms.

Once again, many thanks for your valuable comments as they help us to see which areas need further improvements to enhance our guests’ stays. We hope to see you again sometime in the near future when you are in this part of the region again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gauteng South Africa
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 8, 2013

We stayed here for 3 nights in December 2012, the hotel is a bit dated, rooms are a bit small and twin beds are 2 single beds but was adeuqate for our stay,the good about it is that the bus stop is right in front of the hotel for easy access to the Bus route to get to Orchard rd, mustafa centre etc and return also works quite well.No free Wifi in teh hotel though and I though the rate was a bit expensive.Overall a decent stay, mention must be made of the porter/concierge at the front door,(cant remember his name) but his friendly,practical and cost avoiding advise was most valuable during the stay.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BufsZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Four Points by Sheraton, responded to this review, January 8, 2013
Dear BufsZA,

Many thanks for your compliments. We are glad that you were fine with your stay with us and found the bus-stop with public bus services to be convenient to travel to venues popular with visitors to Singapore.

Our concierge team will be greatly encouraged by your praise and this will spur them to continue with their efforts to ensure our guests have a memorable time here.

Regarding the rooms, we would like to share with you that, at 23-25 sqm each, they are comparable to hotels in Singapore of the same category. Also, the 2-single bed configuration for our twin-bed rooms are in line with the common hospitality practice. As for the WiFi, our Internet charges are also similar, or even more affordable than, a number of hotels in the vicinity. In addition, we have 2 room packages that include Internet connection and they are only available for guests who book directly on the Riverview Hotel website. You may want to consider them when you are visiting Singapore again in the near future.

Once again, thank you very much for your comments on TripAdvisor. We would like to wish you and your family a happy new year and we look forward to welcoming you to the hotel on your next trip to this part of the region.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton

Property: Four Points by Sheraton
Address: 382 Havelock Road, Singapore 169629, Singapore (Formerly Riverview Hotel Singapore)
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#88 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton 4*
Number of rooms: 476
Reservation Options:
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Also Known As:
River View Singapore
Singapore River View Hotel
River View Hotel Singapore
Riverview Hotel Singapore
Four Points By Sheraton Singapore

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