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“Clean and Comfortable”

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Orchard Hotel Singapore
Ranked #68 of 308 Hotels in Singapore
Certificate of Excellence
Los Angeles, CA
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Clean and Comfortable”
Reviewed February 9, 2009

We found our room to be quite clean and comfortable with air conditioning that worked particularly well. I loved the strong hot shower and extremely comfortable bed with down comforter. Unfortunately, our room was located next to the elevator and was noisy beginning early morning. Make sure you request a room away from the elevator.

This hotel is located at the end of Orchard Road, and a relatively short walk to the Orchard MRT station and the shopping malls. If you have little luggage you can take the train to and from the airport for just a few S$. A cab will cost about S$25 and take about the same amount of time -- 40 minutes door to door. (The MRT is an unbelievably cheap and convenient way to get around the island and extremely easy to use.)

I have two complaints about this hotel. First, their business center internet charges are S$15 for 30 minutes which is laughably ridiculous considering we found a nearby internet café that charged S$3 per hour. In addition, there a small mini-mall just across the street that is absolutely teaming with hookers overflowing onto the street after dark. I did not expect them in this neighborhood (right next to Valentino no less) and taking an evening walk was like running a gauntlet. For this reason, I would not take kids to this hotel.

  • Liked — Hot high pressure shower and frigid air condiitioning
  • Disliked — Hookers across the street
  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank World_Saunterer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Cleanliness
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lovin-vietnam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 3, 2009

This hotel received a 5 star rating on agoda - not sure how that happened. It is a mediocre hotel, rooms were ok, room cleaning was not great - the bathrobe in the closet was used and we found empty bottles under the desk - and like many hotels, if they invested in some basic maintenance and carpet cleaning it would make a big difference. There was a pungent smell which we determined must be the cleaning agents they used. We had serched on agoda for a hotel that could accommodate 3 of us and were told this one would, however the room was very cramped and small. Food prices were high ($14 for a beer, $16 for two bottles of water -- and this in Singapore where you can drink tap water!). Staff were friendly but frankly people everywhere in Singapore are friendly! All in all a disappointing experience -- and lesson learned was don't use on line booking agents (expedia, agoda, etc) unless you know what you are getting because once the reservation is confirmed it is practically impossible to change it, no matter how unhappy you are, and since the reervation has been prepaid there is no incentive for the hotel to make an effort in the event that you are dissatisfied.

  • Disliked — Room was very cramped and unclean.
  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
1 Thank lovin-vietnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 28, 2009

Singapore was the last destination for our 7 day trip to malaysia and singapore. The city' charm already made us quite enthusiastic for the visit.

Orchard road being the heart of the mesmerising town was our perfect choice for the stay. Our agents made our bookings in Orchard Hotel. Hotels location gives it a premium advantage ,as situated just next to the orchard road one can really explore the markets and showrooms within a walking distance.

Within close by vicinity one can find restaurents like starbucks coffee, sub way and other big stores which not only provide you with basic requirements but other clothing brands also. There was also one very good indian restaurent which was probably run by Bombay offee House. Even the metro station is quite close by so one can opt to travel to places like china town and mustafa from there .

Talking about the hotel aminities the interiors and room was really good. Room TV had video on demand facility.Also as we went close to Christmas eve hotel lobby was really a beautiful view. Food was also good and hotel also accomodates -TAJ restaurent on one of its floor.

Overall the experience was excellent .

  • Liked — breakfast and location
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank S_Nanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
194 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 18, 2009

Was in Spore for conference in Marriot Hotel. Since Marriot was way out of my entitlement, we managed to book rooms in this hotel. Highly recommended for business travellers. We got a great deal at S$198++ with bfast, for it's location (heart of shopping area in Orchard Road).

Great pillows and bed...love the flat plasma TV on the wall..i spent most of my free time in the room. One thing though....the hot shower is not strong enough. You need to turn on the cold tap to get strong shower, which by then the shower is not hot anymore...

Bfast range is great...i put on thcik slab of nutella on my bread every morning..:)

Great service too. One afternoon I wanted to ask for check-out extension. When I reach the front desk, all staff were entertaining clients. Then suddenly a gentleman (I think it was the FO Manager) greeted me from the back and ask if I was being entertained yet. Asked him abt the late check-out, and he said I need to pay extra night. But when he found out abt my late flight, he suggested me to check-out in the afternoon, left my luggage at the concierge and once i need to freshen-up, just inform the Front Desk and they shall lead to the Courtesy Room (i think that was the name) where I can change and freshen up without any extra charges. Isnt that great??

Fortunately, I managed to change my flight to earlier schedule and didnt get to experience the Courtesy Room..:(

Overall, it was great stay...and sure will be back again..

  • Liked — Cleanliness, distance to shopping centres
  • Disliked — The shower - not hot and strong enough
  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank IntanWan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
omaha, nebraska usa
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 10, 2009

other than taking forever to check in I really liked this hotel. Hotel is right off of orchard rd. Hard Rock Cafe is across the street along with orchard towers for your nightlife where the bars stay open intil atleast 3:00am.

  • Liked — Large rooms
  • Disliked — check in
  • Stayed December 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank markh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idstein, Germany
Level Contributor
72 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 21, 2008

Worst Check In experience ever - took them more than half an hour for a simple check in process - not once, but with many people I spoke to. Completely incompetent concierge. Rooms ok, but very thin walls; forget sleeping if one of the neighbours takes a shower.
Breakfast is not in a breakfast room, it is in a part of the lobby - exteremely loud and uncomfortable.
There must be other and better 4 and 5 star hotels around Orchard Rd. Avoid this one.

  • Stayed December 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank AMG007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
European in Midwest
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 29, 2008

Very good hotel in an excellent location in Singapore, just minutes from the subway stations and the botanical gardens. Very friendly staff, excellent breakfast buffet, mediocre fitness center, good pool.

  • Stayed August 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Bualabus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Property: Orchard Hotel Singapore
Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#62 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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