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“Our Experience”

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Orchard Hotel Singapore
Ranked #78 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed July 2, 2014

Our stay was spoilt by several small items, cold food in the main cafe area for breakfast also in the Signature club. Not all advertised services were available for whatever reason.Location is great. The room was excellent,check in was good The outstanding service was in the Premier Lounge , nothing was too much of a problem to Shabarry and his staff, courteous ,great interaction,wonderful service,thanks again to Shabarry. Peter & Jan Botefuhr.

Stayed: June 2014
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded July 5, 2014

Dear Peter B,

Allow me to thank you for your comment.

We appreciate the fact that you have taken the time to share your views with us. We are working very hard to meet the expectations of our valued guests and having an open dialogue with you is very important to enable us to constantly review our service and delivery.

In addition, we are delighted on the compliments that you have extended to our Club Lounge staff and we will share this with our entire team so that they can be recognized for the sincerity of the services that they have delivered. Special mention to Shabarry who had played a dynamic role in providing an outstanding service.

Once again, thank you and we look forward for your return.

Best Regards,
Michelle Isidro
Guest Services Manager

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2,005 - 2,011 of 3,685 reviews

Reviewed June 30, 2014

This hotel had a good location. There are many food options inside the hotel itself and hundreds within walking distance. It is pretty far from the train station and you have to cross Orchard Road if you are on foot.

We had a very, very small window in our room. There was absolutely no view.

We had many key problems. For some reason, our keys just wouldn't work! This was a problem when helpful employees used their cards to get us to our floor and then our key would not work to open our door! We made many trips from our room to the lobby to get new keys. It didn't help that the courtesy phone on our floor didn't work either!!

I stayed at this hotel from Thursday to Sunday - prime club days. I did not hear the noise that other hotel guests complained of. I did hear the faint drum beats that might have been attributed to a club, but it was not loud enough to prevent me from sleeping.

It was an okay hotel. If I were to choose again, I would pick a hotel closer to a train station since the trains in Singapore are so user friendly (and cheap!!)

  • Stayed: June 2014, traveled as a couple
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2  Thank Melanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded July 1, 2014

Dear Melanie S,

Thank you for your comments.

We are working very hard to meet the expectations of our valued guests and hearing from them is very important as it enables us to constantly review our facilities and services.

Once again, thank you for choosing to stay with us and we hope to see you again on your forthcoming trips to Singapore so that you can be able to see how we have used your inputs to improve our services.

Best Regards,
Michelle Isidro
Guest Services Manager

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Reviewed June 29, 2014

My wife & I just got back from Singapore after a great week of sightseeing & shopping. The Orchard Hotel was nothing short of exceptional, the staff very courteous & friendly, great room & facilities & nice location. We found that a week is not long enough to discover Singapore's many wonders so we will be returning next year & certainly staying at the Orchard Hotel again. Thank you for a wonderful stay. See you soon.

  • Stayed: June 2014, traveled as a couple
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2  Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded July 1, 2014

Dear Peter E,

Thank you for your fabulous compliments.

The Orchard Hotel strives to continuously go above and beyond our guests' expectations and we are delighted that our facilities and services have contributed in creating a memorable stay for you.

We look forward for your return where we will continuously commit to ensure that you will have many more pleasurable stays.

Best Regards,
Michelle Isidro
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2014

I had booked a room for a visiting guest from europe for a 3d2n stay. the guest was here to judge a local competition for the food & beverage sector.
i did inform the front desk the reason of his visit and that it was his maiden trip to Singapore. To my surprise, upon meeting the guest judge, he commented on how well he was treated in the hotel. He was greeted by the Front Office Manager and upgraded to a better room with a view. Brought to the room and given a wine list to browse. the manager recommended some good restaurants and winebars and wrote a list. He also directed the judge to a nearby restaurant whose owner was a former sommelier.

Superbly bespoke service that happened over a casual chat at the front desk whilst booking the room. Great job orchard!

  • Stayed: June 2014
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1  Thank GeraldLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded July 1, 2014

Dear Gerald W,

We are humbled to receive your fabulous review.

We take pride in the fact that we have delivered a genuine service that have met and exceeded your expectations.

Allow me to share your wonderful comments with our team to acknowledge the genuine service that they have delivered as it is truly rewarding to hear that they had played an integral part in delivering an exceptional service that had made a lasting impression.

We look forward to seeing you again and being of service to you.

Best Regards,
Michelle Isidro
Guest Services Manager

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Reviewed June 28, 2014

We reached the Orchard on 30th nov 2013 from Dubai travelling via Malaysia. We were so tired because of the lack of sleep. We were greeted updating us that the rooms are not ready and were made to wait. We were hungry and exhausted but they didnt seem to care. Dont know whether they behave like this to all or only towards Indians !!

Well the room was good some view of the road back side.

We had only breakfast from there since it was included in the room package. It was good with lot of choices. We were travelling the city and the tourist places so we didnt try out lunch or dinner at the hotel.

Room Tip: try out other hotels..
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  • Stayed: November 2013, traveled with family
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Thank Aneesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded July 1, 2014

Dear Aneesh P,

Thank you for your valuable comment.

As our guests, it is important for us to listen to what is important to them and investigate the concerns that they have highlighted. As such, we will look into the matters that you have raised and will take appropriate action to resolve the situation.

Our quality of service is constantly evolving and each day we strive to set a new benchmark.

Please do not hesitate to contact me directly at Michelle.Isidro@millenniumhotels.com for your future stay as I will be delighted to assist you and to ensure that your experience with us will be a remarkable one.

Best Regards,
Michelle Isidro
Guest Services Manager

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Reviewed June 27, 2014 via mobile

Attended an event at Orchard Hotel on 27th June 14. The hotel gave a terrible impression from the beginning. The inside of the carpark was dark and the directional signs were misleading. We walked round in circles unable to find the lift to the hotel. When we finally found the lift lobby, the lift was out of service. We had to walk up narrow and dark stairs from B3 to the hotel lobby.

After the event, the few of us went to the hotel washroom. Many of the toilet doors were not able to lock/ close properly. One of us got stuck in the cubicle for 5 minutes as the cubicle door would not open. We alerted the cleaners who alerted technicians to help open the door.

Overall, terrible experience and impression from just a few hours spent in the hotel.

  • Stayed: June 2014
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1  Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 28, 2014

Dear Amanda W,

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience that we have caused you.

We have taken notice of your valuable feedback and rest assured that we will take appropriate measures to ensure our guests’ comfort and satisfaction.

I would like to invite you to please contact me directly at Michelle.Isidro@millenniumhotels.com, so that we may work towards regaining your confidence.

I look forward to hearing from you soon.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed June 25, 2014

I had a wonderful stay in Orchard hotel for 2 nights with my girlfriend. Location was great and quiet for a weekend break. Room was clean and neat, Staff was really friendly and gave a warm welcome to the place. Special thanks to Ian Soh and staff for arranging for me to surprise my girlfriend. Thank you orchard hotel for the wonderful experience.

  • Stayed: June 2014, traveled as a couple
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Thank Andytsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 28, 2014

Dear Andytsk,

Thank you for your amazing review.

We are thrilled to hear that you have experienced a remarkable stay and that you have left our hotel with delightful memories.

Allow us to share your compliments with Ian Soh to acknowledge the services that he has provided in making your stay a rewarding one.

We certainly look forward to welcoming you back.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#40 Family Hotel in Singapore
#70 Luxury Hotel in Singapore
Price Range: $134 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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