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“Great experience”

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Orchard Hotel Singapore
Ranked #77 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed April 14, 2014 via mobile

The location is the best thing about the hotel, it is right on orchard road. Good eateries and pubs are all a short walk from the property. The closest MRT is a 500 meters walk.
The hotel has two wings the Claymore is said to be the better one, we were however booked into the other one. wifi is a part of the package with good speeds on multiple devices. Conference facilities also do not leave anything to complain about and our 2 days breezed by without any dissatisfaction for any participants.
Overall a good experience, would come back!

Stayed: March 2014, traveled on business
Thank bombaynomadic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded May 2, 2014

Dear bombaynomadic,

It is fantastic to hear that you have enjoyed your stay with us and have found the hotel's strategic location very accessible to all your needs.

We look forward to welcoming you again and being of service to you.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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2,037 - 2,043 of 3,636 reviews

Reviewed April 14, 2014

Does what it says on the tin. Clean and efficient but nothing special. A very large minus against the fact that they do not offer complimentary WiFi which most decent hotels across the world do now including a good number of hotels in Singapore itself.

  • Stayed: March 2014, traveled solo
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1  Thank GibraltarWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded May 2, 2014

Dear GibraltarWalker,

Allow us to thank you for your valued comment.

We appreciate the fact that you have taken the time to share your views with us. As our guest, it is our priority to ensure that your stay with us will be an incredible experience and as such we will look into the matter that you have highlighted.

We hope that we will have the opportunity to welcome you back again in the near future.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

IS A WOW HOTEL! Everything over there is beautiful. The location is near to orchard road and is good because I LOVE shopping. Is worth to stay there and pamper yourself for once. You wont regret. Staff is very good and friendly. I will go again...

  • Stayed: December 2013, traveled as a couple
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Thank LSally7423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded May 2, 2014

Dear LSally7423,

Thank you for your amazing review.

We are thrilled to hear that you have experienced a remarkable stay and that you have left our hotel with delightful memories.

The greatest compliment that one can receive is when our guest informs us that their stay was fantastic.

As such I remain at your disposal should you require any assistance for your future stay. I can be reached at Michelle.Isidro@millenniumhotels.com

Once again, thank you and we look forward for your return.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2014

Stayed 4 nights while attending a trade show at the Expo, Changi. Check in was a bit confused but fairly efficient. The location is fantastic for shops and restaurants (a walk up the hill to experience The Line Buffet at The Shang ri La is highly recommended). The room, (Superior King) on the 11th floor was spacious and clean with all the usual amenities. Bottled water provided as a complimentary gesture, daily. Breakfast was a varied mix of oriental and western cuisine with good quality coffee available from bean to cup machines. Wifi was charged at $20 per night which is understandable but the connection was slower than expected for a paid for service. Checkout was smooth and the staff I encountered were always polite and helpful. 35 minute transfer to the airport was arranged by the concierge.

  • Stayed: April 2014, traveled on business
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Thank Ooveen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded May 2, 2014

Dear Ooveen,

We thank you for selecting Orchard Hotel Singapore as your preferred accommodation for your recent trip.

We are pleased that you have enjoyed your stay with us and that you have found our services and our hotel’s centralized location have surpassed your expectations.

We certainly look forward to welcoming you back.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

No words can describe how me and my partner feel for this stay.from the moment we reach the hotel we already being treated as a vip guest as every staff are so friendly and helpful! warm greeting from every one and beautiful room with nice view! Nothing to describe but excellent!

  • Stayed: April 2014
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Thank Kelvininthehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded May 2, 2014

Dear Kelvininthehouse,

Thank you for your wonderful review. It is truly rewarding to hear that you had a great stay and that our efforts have made a lasting impression.

It is our goal to continuously go above and beyond our guests' expectations and we are delighted that our facilities and services have contributed in creating a memorable stay for you.

Once again, thank you and we look forward to welcoming you again soon!

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed April 6, 2014

Very nice hotel and in a great location for us. Singapore was our last stop of a five week holiday before returning home to Australia. So all we really wanted to do was shop and hangout at the pool. Being near the top of Orchard road meant we got to do plenty of shopping and we got back we'd relax by the pool. The staff were very helpful but not always friendly which was a shame because we chose orchard hotel thinking it had a good reputation. Other than that though I really did enjoy my stay and would recommend it to others.

  • Stayed: March 2014, traveled with friends
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1  Thank Corey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded May 2, 2014

Dear Corey M,

Thank you for taking the time to share your views. We are delighted to hear that you value Orchard Hotel’s accessibility to the major shopping destinations.

One of our objectives is to continue to develop and elevate our service to our guests, and as such it is important for us to have an open dialogue and receive feedback regarding the service they have received.

We look forward in welcoming you back and going that one step further to meet your individual service expectations.

Best regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed April 5, 2014

Perfect stay for business and family vacation.
Have stayed here on 10+ occasions and will come back again.
Go for Lounge options - but this can also be added at arrival. Nice with breakfast, tea and evening drinks and snacks included.
Bus direct from the hotel to Universal Studios and Santosa Resort, bring your room key and folder and it is free. Nice pool and easy access to Orchard road and the shopping street.

  • Stayed: March 2014, traveled with family
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2  Thank Johan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded May 2, 2014

Dear Johan H,

Thank you for your kind commendation. It is truly heartwarming to know that our efforts have made your stay with us unforgettable.

Once again, thank you for your review and we look forward for your return where we will continuously commit to ensure that you will have many more pleasurable stays.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#70 Luxury Hotel in Singapore
Price Range: $141 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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