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“Orchard Hotel Singapore”

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Orchard Hotel Singapore
Ranked #68 of 308 Hotels in Singapore
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Orchard Hotel Singapore”
Reviewed March 18, 2014

Another fantastic stay here. 4th visit to the Orchard and as always the service was beyond our expectations. The staff in the Executive Club Lounge cannot do enough for you and go out of their way to make sure you are well looked after for the duration of your stay. Great location at the top of the famous Orchard Road.

Disappointed with the Pool facitilites this time due to renovation work taking place - estimated to go on until late April/May. Happy to go with it this timem as the proposed changes look as if they will substantially improve the area in the long-term. However, in the meantime if it remains open the hotel are responsible for maintaining a reasonable standard to accomodate guests. Unfortuately this was not the case with not so much as temporary awning set up or umbrellla shade in sight! Certainly not safe given the firece Singapore sun reaching temperatures of around 34 degrees. Parents be aware!!

Room Tip: The Signature suite is fantastic but views aren't great. Signature club (green rooms) also very...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TLAD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, March 25, 2014
Dear TLAD1,

Thank you for the excellent review.

We are extremely delighted that you have enjoyed your stay with us and that our services have created memories that are meaningful to you. Allow me to share your comments with the Club team to acknowledge the sincere service that they have delivered in making your stay an unforgettable one.

In addition, we sincerely apologize for the inconvenience that the renovations on our hotel has caused you. While the timing may be less than favorable, these repairs are necessary to ensure the utmost safety and satisfaction of our guests. We assure you that once these renovations are completed, you will enjoy your stay at the Orchard Hotel even more.

Once again, thank you for choosing to stay with us, and we look forward to being of service to you again soon!

Best Regards,
Michelle Isidro
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (717)
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English first
Bournemouth, United Kingdom
Level Contributor
67 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 18, 2014 via mobile

For a large hotel they do this very well. Lovely rooms and club upgrade for $60 is well worth it if you arrive on an early flight but can't check in for hours. Club lounge good with happy hour (two hours) makes great value.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, March 25, 2014
Dear DaveandJill2968,

Thank you for your great review.

We are delighted to hear that you have enjoyed your stay with us and the service facilities at the Club lounge had heightened your stay with us on your recent trip.

We certainly look forward to welcoming you back.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 16, 2014

We had previously stayed at this hotel 16 years ago and the refurbishment was obvious. Pleasant room, large bathroom with separate bath and shower. Very hard to position bath mat near shower as no gap when door opened. Nice toiletries provided. Bed very comfortable. Very poor coffee, our room wasn't ready so decided to have a cappuccino, should have known better. We were presented with a mug of fawn milky liquid with a slight coffee taste. In future if not sure of coffee will do without. Attractive foyer, large pots of orchids everywhere. Check in very smooth. Luggage held securely until our room was ready. Porters most helpful in getting taxis. I would have liked more information in the room regarding hotel amenities such as restaurants and pool. On checkout we were pleased our account could be converted to Australian dollars. Also happy with a late checkout at 3pm. Most flights to Australia seem to leave at night so a lot of hanging around hotel lobby prior to airport transfer.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RosieR4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, March 25, 2014
Dear RosieR4,

Thank you for taking the time to share your views with us and we are delighted that you have appreciated the service that was extended during your stay.

We are working very hard to meet the expectations of our valued guests and hearing from them is very important as it enables us to constantly review our facilities and services.

Once again, thank you for choosing to stay with us and we hope to see you again on your forthcoming trips to Singapore so that you can be able to see how we have used your inputs to improve our services.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pyrmont, NSW
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 15, 2014

After a two year absence whilst checking other hotels in Singapore, was looking forward to my stay at the Orchard. My room on the Executive Floor was average at best. When taking a shower, had to stuff towels around to keep water from flooding bathroom and entrance. Cost-cutting was evident at breakfast. I remember breakfast being spectacular on previous stays. Not anymore. Would wait in long lines at the coffee machine only to return to my table that had been cleared and taken a couple of times over. It took 2 days, 3 people and 1 IT consultant to get the internet working in my room. The "Ladies of the Night" just outside on Orchard Road were very annoying. There are far better hotels at better rates available.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dadaboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, March 19, 2014
Dear Dadaboo,

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience that we have caused you.

We have taken notice of your valuable feedback and rest assured that we will take appropriate measures to ensure our guests’ comfort and satisfaction.

I would like to invite you to please contact me directly at Michelle.Isidro@millenniumhotels.com, so that we may work towards regaining your confidence.

I look forward to hearing from you soon.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 14, 2014

Hotel Orchard in Singapore in the heart of Singapore, is centrally located, easy convenient walk to shops and business establishments. It has a pleasant neighborhood with wide sidewalks conducive to strolling. The hotel itself is a delight. Clean and attractive. On checking in, we were happy with the front desk service, particularly Assistant Manager, Joanna-Marie David, who was brisk, efficient but congenial. Quick check in and we were on our way to our clean room. Security is good. Definitely would recommend this hotel anytime, and if back in Singapore would stay there again. Surprisingly, rates are reasonable and comparable to other hotels in its class in other cities and for the beauty and efficiency of the hotel, much better. Their daily breakfast buffet which comes with the room, is filling, delicious with great variety in food selection. This hotel is a keeper.

Room Tip: We were on the 11th floor, so it was quiet. Didn't notice hustle and bustle noise or street soun...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank omigosh11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, March 19, 2014
Dear Omigosh11,

We are humbled to receive your fabulous review.

It is most gratifying to hear that you have experienced a memorable time during your recent stay with us. We take pride in the fact that we have delivered a genuine service that have met and exceeded your expectations.

We have passed your comments to Ms. Joana Marie David to acknowledge the service that she has genuinely extended in making your stay an unforgettable one.

Once again, thank you for your review and we look forward for your return where we will continuously commit to ensure that you will have many more pleasurable stays.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 14, 2014

If your just staying for a night or 2 this will suit.
Very central though and just a cab ride away from anywhere in the city.
Rooms are a little dates but clean but am thinking they need to follow suit soon or they may be left behind as there are better hotels in the area for the same price.
The cleaners can be alittle noisy very early in the morning.
All in all though it was nice enough.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pspeed19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, March 19, 2014
Dear Pspeed19,

Thank you for taking the time to share your views. We are delighted to hear that you value Orchard Hotel’s strategic location.

As our guest, it is our priority to ensure that your stay with us will be an amazing experience and as such we will look into the matters that you have highlighted.

Once again, thank you for choosing to stay with us, and we hope to welcome you on your next visit to Singapore.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Busan, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2014

I had good time and good experience in the hotel.
Especially, I felt very comfortable at that time because of the Guest Relations Officer.
It is good service for Korean people.
She was very friendly and courteous. I am really pleased about that.
Thanks Zoe Kim!!

Room Tip: Bathroom need bidet and opaque glass.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MC K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, March 19, 2014
Dear MC K,

We are delighted that you had an enjoyable stay with us and the superb service of our staff has made your stay memorable. We will be sharing this with Ms Zoe Kim to acknowledge the sincere service that she has delivered.

We look forward to welcoming you back.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Property: Orchard Hotel Singapore
Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#62 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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