We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A great stay in Singapore”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Orchard Hotel Singapore
Ranked #83 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed November 13, 2013

We booked the Orchard Hotel Singapore, on the basis of other Trip Advisor reports, and as part of a promotional deal offered by Zuji. The taxi fare from the airport cost us SGD$25 which was less than the SGD$30 the Hotel web site says to allow for. The registration was fast and trouble free. The room, on the 4th floor of the refurbished wing, while not large, was a reasonable size with a view of the garden outside, quiet, clean and well appointed. There was excellent WiFi internet access in the room and the air conditioning worked perfectly. We did not get to use the pool or gym but they look fantastic and for those seeking these facilities I don’t think you would be disappointed. Breakfast was included in the package deal we purchased and the food choices, quality and service were excellent. At times there were a lot of guests at breakfast, and the staff were on top of things, keeping up with the demand. The hotel is about 3 blocks (600m) from the Orchard MRT subway station so getting around the rest of Singapore is not an issue. Besides Orchard Road is a shopper’s paradise with a huge range of shops close by. There are plenty of places to eat at if you do not want to eat in the hotel. One night we ate at the Noodle Bar in the hotel and found the food, service and value (while more expensive compared to street markets) was very good. If coming back to Singapore, we would have no hesitation staying here again.

Room Tip: Make sure the room is one of the newly refurbished ones.
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Foxey2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear Foxey2,

We are extremely delighted you have enjoyed your stay at Orchard Hotel. Thank you so much for your positive review on Tripadvisor which is indeed invaluable. Your kind words have been shared with the team.

We look forward to your many returns!

Best Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (3,832)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,386 - 2,392 of 3,832 reviews

Reviewed November 13, 2013

The location of this hotel is terrific. It's a beautiful area. I loved walking in different directions each day since the sights are difference depending on which way you turn. If you don't feel like walking, its easy to take cab a few blocks to the heart of Orchard Road shopping. A few days I was too tired to walk back to the hotel because some of the shopping areas are mega walking once you enter them. If you add that to the walk to the hotel, it can tire you out, especially in that God-awful heat! hahaha I went to a massage place in the food court area and it was wonderful. The foot people across the side street are also great. I didn't care for the fish pedicures.....I felt like my feet smelled all day! The breakfast buffet was interesting...I think I'm too much of a "Yankee" to really appreciate it, but it was a huge buffet, tons of food. The people working in the restaurant were lovely, and ditto for the bar. Loved them and their service was great. The front desk people were my least favorite. Not very helpful and definitely not the friendliest. The room was nice, we had a wonderful lounge area that was my favorite part of the hotel. It was a private area so we were very fortunate to have had enough business there to qualify for it. I'd stay here again just for the LOCATION.....its awesome! Beautiful lobby.

Room Tip: .I'd ask for a room that doesn't have construction right outside the window. The constructi...
See more room tips
  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mary Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear Mary Ellen H,

Thank you for taking your time out to share your feedback on Tripadvisor at Orchard Hotel. On the outset, we apologise for any inconvenienced you have experience with our Front Desk. This is certainly not the standard we strived to achieved.

Your kind words on our service team at the dining outlets will definitely be shared. We hope to welcome you back soon.

Best Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

The location is fantastic, right in the heart of the city but out of the way enough not to be noisy.

The lobby is grand, big relief when you arrive...confirming you have made the right choice. The rooms are big and modern. They have everything you need, adequate for a few nights stay.

The breakfast has something for everyone. Make sure you allow time though, they do not serve a minute past ten thirty which is quite funny. The bar has live music and is quite typical of a hotel bar but fun nevertheless.

Would v much recommend the hotel to anyone visiting Singapore, v good choice

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank amcranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear amcranny,

Thank You so much for your positive review. We are delighted that you have enjoyed your stay with. We apologise for any inconvenienced you experience during your stay. Your feedback has been shared with the team concerned.

We look forward to your return soon!

Best Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Had a great time meeting friends and business at the Orchard Hotel Lounge. Great service and very excellent staff. Rating off the scale excellent. Cant say enough about how great the stay was and very enjoyable. I will certainly recommend and without a doubt return on my next trip to Singapore.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tbreaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear Tbreaux,

We can't stop smiling reading your review. Thank you so much for the positive feedback and excellent rating. It was indeed our pleasure to have you staying with us.

We look forward to your many returns!

Best Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

We stayed at 3 different hotels while in Singapore, this one is on the far end of Orchard Rd. If you make sure you get a room in the refurbished Claymore wing you will be alright. We arrived on a Sunday morning after a nocturnal flight and were very tired. The room wasn't ready, which is understandable as not everyone can check in early, but please please management, if you see a very tired looking woman and small child arriving alone, on an airport shuttle at 9am then try to find them a room asap. We were given access to the Hospitality Room which luckily was empty as it was very very small and would not have been comfortable had there been others in there. Had a glance into a couple of the rooms on the same floor, which were undergoing cleaning, and thought we had maybe made a horrible mistake staying here as the rooms looked old and tired. This is the other wing which has not been refurbished.

But once we finally got access to our room, in the Claymore wing of the hotel, we were pleased with the refurbished room. Overall the hotel is about a 4.5 star if you stay in this wing. The other wing, from the glances we got at the rooms, no more than a 3 star. We probably would not stay here again, as it's not close enough to the MRT and not central enough, unless all you want to do is shop on Orchard Rd. It is probably better to be closer to the city centre. Also, beware of the money changers on Orchard Rd, the rates are considerably worse than any of the others we used. Even on Sentosa we got a better rate.

Room Tip: Claymore wing, or forget about it
See more room tips
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank AklTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear AklTraveler,

Thank you for taking your time to share your experience on TripAdvisor. We are glad that you have enjoyed your stay. We apologise to have you kept waiting for your room upon arrival. Rest assured that your constructive feedback have been shared with the team.

We hope to welcome you back in the near future.

Best Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013 via mobile

We, along with my 8 years old daughter, stayed for 4 nights & 5 days. Very nice hotel. Very good service. No wifi though but its reasonable if you buy. The best location ever possible. Room service food was awesome. Chicken Satay & Laksa were just mindblowing. Breakfast range was huge. You cant finish eating - starting from Indian to far & Mid Eastern & American & continental. I loved it the most. Hardly found this variety even in other 5 stars. The best part was we had to have Strict veg in one day & again it was more than enough. Cant remember the room number (Roadside) now but had a great view. Shopping Malls, bus stoppage, Metro rail station were nearby. Very upmarket locality. Lovely staying. Thanks so much :)

Stayed: December 2012
1  Thank Surma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear Surma S,

Thank You for taking your time out to write this excellent review. We are delighted that you had a wonderful time with your family. A family holiday is indeed precious.

We at Orchard Hotel certainly look forward to welcome you back soon.

Best Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

It's the 2 times I stay in Orchard hotel this year and I still really happy of the service. Nothing to complain.
The room or suite are really nice and spacious with nice bathroom.
The location of the hotel its perfect for shopping lover.
I know already where I will stay in my next visit to Singapore.

Room Tip: Suite 1601, high floors with nice view.
See more room tips
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MatNice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 10, 2013

Dear MatNice,

Welcome back! Thank you so much for your positive review and loyal patronage of Orchard Hotel. It was our great pleasure to have you staying with us. Your kind words and feedback are indeed invaluable to us.

We look forward to welcome you back soon.

Kind Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Orchard Road
Pan Pacific Orchard
Pan Pacific Orchard
#39 of 319 in Singapore
2,597 reviews
Royal Plaza on Scotts
#43 of 319 in Singapore
4,582 reviews
Orchard Road
Holiday Inn Singapore Orchard City Centre
Show Prices
Show Prices
Show Prices
Orchard Road
Concorde Hotel Singapore
Concorde Hotel Singapore
#75 of 319 in Singapore
3,516 reviews
Orchard Road
Mandarin Orchard Singapore
Mandarin Orchard Singapore
#74 of 319 in Singapore
10,624 reviews
Orchard Road
Orchard Parade Hotel by Far East Hospitality
Show Prices
Show Prices
Show Prices

Been to Orchard Hotel Singapore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#40 Family Hotel in Singapore
#75 Luxury Hotel in Singapore
Price Range: $143 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, Asiatravel.com Holdings, Agoda, Travelocity, TripOnline SA, Orbitz, Hotwire, HotelQuickly, getaroom.com and Evoline ltd so you can book your Orchard Hotel Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing