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“Great Time”

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Orchard Hotel Singapore
Ranked #74 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed November 12, 2013

Had a great time meeting friends and business at the Orchard Hotel Lounge. Great service and very excellent staff. Rating off the scale excellent. Cant say enough about how great the stay was and very enjoyable. I will certainly recommend and without a doubt return on my next trip to Singapore.

  • Stayed: November 2013, traveled on business
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1  Thank Tbreaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear Tbreaux,

We can't stop smiling reading your review. Thank you so much for the positive feedback and excellent rating. It was indeed our pleasure to have you staying with us.

We look forward to your many returns!

Best Regards

Rasheda Khalid
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,092 - 2,098 of 3,503 reviews

Reviewed November 12, 2013

We stayed at 3 different hotels while in Singapore, this one is on the far end of Orchard Rd. If you make sure you get a room in the refurbished Claymore wing you will be alright. We arrived on a Sunday morning after a nocturnal flight and were very tired. The room wasn't ready, which is understandable as not everyone can check in early, but please please management, if you see a very tired looking woman and small child arriving alone, on an airport shuttle at 9am then try to find them a room asap. We were given access to the Hospitality Room which luckily was empty as it was very very small and would not have been comfortable had there been others in there. Had a glance into a couple of the rooms on the same floor, which were undergoing cleaning, and thought we had maybe made a horrible mistake staying here as the rooms looked old and tired. This is the other wing which has not been refurbished.

But once we finally got access to our room, in the Claymore wing of the hotel, we were pleased with the refurbished room. Overall the hotel is about a 4.5 star if you stay in this wing. The other wing, from the glances we got at the rooms, no more than a 3 star. We probably would not stay here again, as it's not close enough to the MRT and not central enough, unless all you want to do is shop on Orchard Rd. It is probably better to be closer to the city centre. Also, beware of the money changers on Orchard Rd, the rates are considerably worse than any of the others we used. Even on Sentosa we got a better rate.

Room Tip: Claymore wing, or forget about it
  • Stayed: November 2013, traveled with family
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1  Thank AklTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear AklTraveler,

Thank you for taking your time to share your experience on TripAdvisor. We are glad that you have enjoyed your stay. We apologise to have you kept waiting for your room upon arrival. Rest assured that your constructive feedback have been shared with the team.

We hope to welcome you back in the near future.

Best Regards

Rasheda Khalid
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013 via mobile

We, along with my 8 years old daughter, stayed for 4 nights & 5 days. Very nice hotel. Very good service. No wifi though but its reasonable if you buy. The best location ever possible. Room service food was awesome. Chicken Satay & Laksa were just mindblowing. Breakfast range was huge. You cant finish eating - starting from Indian to far & Mid Eastern & American & continental. I loved it the most. Hardly found this variety even in other 5 stars. The best part was we had to have Strict veg in one day & again it was more than enough. Cant remember the room number (Roadside) now but had a great view. Shopping Malls, bus stoppage, Metro rail station were nearby. Very upmarket locality. Lovely staying. Thanks so much :)

Stayed: December 2012
1  Thank Surma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 15, 2013

Dear Surma S,

Thank You for taking your time out to write this excellent review. We are delighted that you had a wonderful time with your family. A family holiday is indeed precious.

We at Orchard Hotel certainly look forward to welcome you back soon.

Best Regards

Rasheda Khalid
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

It's the 2 times I stay in Orchard hotel this year and I still really happy of the service. Nothing to complain.
The room or suite are really nice and spacious with nice bathroom.
The location of the hotel its perfect for shopping lover.
I know already where I will stay in my next visit to Singapore.

Room Tip: Suite 1601, high floors with nice view.
  • Stayed: November 2013, traveled with family
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2  Thank MatNice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 10, 2013

Dear MatNice,

Welcome back! Thank you so much for your positive review and loyal patronage of Orchard Hotel. It was our great pleasure to have you staying with us. Your kind words and feedback are indeed invaluable to us.

We look forward to welcome you back soon.

Kind Regards

Rasheda Khalid
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013 via mobile

Been staying for a few times and they never disappoint me. Arrival and departure is efficient and friendly. Breakfast is good. Pool is nice. Room is nice and clean. Will continue to patronize and recommend my families to stay as well.

Stayed: November 2013, traveled with friends
1  Thank happygolucky1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 9, 2013

Dear happygolucky1974,

Thank you so much for your excellent review and ratings. We are indeed delighted that you've enjoyed the hotel facilities and service. Your gracious comments have been shared with the team.

We thanked you for your loyal patronage and certainly look forward to your many returns.

Best Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

I had a staycation at Orchard Hotel during a weekend. Hotel is very busy but my check in was done in a breeze. Room given on a 13th floor facing pool.room is big and spacious and clean. We had dinner at chinese restaurant, food was marvelous. Checked out the next day and was processed swiftly. Will definitely return. Great job Orchard Hotel!!

  • Stayed: October 2013
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1  Thank Charong888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 9, 2013

Dear Charong888,

We are beaming with pride by your gracious comments, Thank you for recognizing the staff efforts and your comment have certainly motivate them to do more. We happy to learned that you had a wonderful time at our chinese restaurant which is recognised for its extrodinary dining experience.

Thank you for taking your time to write us this review and we look forward to welcome you back soon.

Best Regards

Rasheda Khalid
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

I stayed two nights in the refurbished rooms in the Claymore Wing. This is a big hotel with corresponding crowds of people. The room was quite large and the bed was very comfortable. I appreciated the separate walk-in shower. Staff was courteous and helpful. The breakfast is served in an open space adjacent to the lobby; I had my breakfasts early but noticed that later the breakfast space got crowded. Breakfast was a big and versatile buffet with japanese, chinese, western and indian hot courses.

  • Stayed: November 2013, traveled on business
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1  Thank migrantworker62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded November 10, 2013

Dear migrantworker62,

Thank you for taking your time out to give us this excellent review. We are please to learned that you had a wonderful stay.

We certainly look forward to welcome you back soon.

Best Regards

Rasheda Khalid
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range: $146 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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