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“end of the road”

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Orchard Hotel Singapore
Ranked #78 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed June 19, 2013

rooms were spacious, clean and 5star quality
hotels in Asia are always as I expect it to be.
no discomfort, all in, no surprises :)
wifi in the room was not free but at the end it was given free
breakfast buffet international and wide selection of
cold and hot meals .. very crowded ..
excellent service. look out for good promos worth the price.

located at the end of Orchard Road.

Room Tip: book in advance
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  • Stayed: December 2012, traveled with family
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2  Thank PinoyTravelTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 21, 2013

Dear PinoyTravelTrekker
We are humbled to receive your wonderful review.
We take pride in the fact that we have delivered a genuine service that have met and surpassed your expectations.
We look forward in anticipation for your return soon.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,430 - 2,436 of 3,687 reviews

Reviewed June 18, 2013

Good:
-Signed up for the F&B membership & was given 1 night free & room was basic.
-I enjoyed the amenities, they were in good condition.
-Best lobby, for a 5 star establishment.
-At night, the band at the lobby plays soothing tunes.
-Orchard Cafe, at lobby serves the best buffets in town.
-Why not have a massage at the adjacent building, where more than 4 spas are located!

Bad:
-Hidden location, because its not visible from the main road.
-Sometimes the front office has a long queue.
-The standard room I stayed was tiny.

  • Stayed: July 2012, traveled with family
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1  Thank singlish_sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 21, 2013

Dear singlish_sg
Thank you for your review.
We are working very hard to meet the expectations of our valued guests and having an open dialogue with you is very important to enable us to constantly review our service and delivery.
We look forward to welcoming you again and being of service to you.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

Located towards the other end of Orchard side but nevertheless just a short walk to the main shopping thoroughfare of Orchard road.

Was given a very nice updated room. Modern upbeat and tastefully done up rooms. Very St Regis (Affordable as well) feely kinda decor, lots of wood panelling accentuated by mellow beige colours. Athough the working desk placement which is directly underneath and in front of the TV makes it almost impossible to have the TV on when you are working at the desk.

Toilet is a tad too small, though fitted with a separate shower glass cubicle. The bathtub being too low, any shower activities will inevitably wet most of the bathroom. The toiletries supplied were generous, even with a shaver to which some higher end branded hotels don't even give.

Service was sufficient, did not use much as was there for only a night. Reception was obliging and indeed very helpful.

Room Tip: The renovated rooms are updatedly better and does exude a sense of chic luxury
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  • Stayed: May 2013, traveled solo
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2  Thank Adcye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 21, 2013

Dear yeadrian
Thank you for your wonderful comment
We are happy to learn that our services have created a memorable and lasting impression during your stay with us.
It is our commitment to ensure that we continuously deliver an exceptional service that we strive to perfect for you.
We look forward to welcoming you back soon.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

We have just returned from 5 night stay at Orchard Hotel Singapore,stayed in Deluxe room,staff is professional bu and housekeeping not good out of 5 days they did not change the bed sheet on two days ,we use to be out the whole day and only return at night to sleep .But we saw stained bedsheet were so tired di not have time or energy to ask them to change at night. We being vegetarian had diificult time haveing breakfast buffet. it was included in package but no variety. They served same dals and vegetables everyday.Would not suggest this hotel for Indian vegetarian eaters.Even the muffins were same. hardly any change in Menu.it was very broing to eat the same food everyday.

Room Tip: The room we stayed had a good view
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  • Stayed: June 2013, traveled with family
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2  Thank Monabhatia73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 21, 2013

Dear Monabhatia73
Thank you for comments as they are extremely important to us to enable us to review the service that we offer.
At all times in our interaction with the guests, we need to step back and listen to what our guest are saying to us and understand the issues that are of prime importance to them.
So your comments are important to us as it is our building block to deliver the experience that the guest is looking for in their stay with us.
We look forward to welcome you back soon.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

I travel to Singapore for business on alternate week and would normally stay 4-5 nights during my visit. Orchard hotel was included in the corporate hotel list in 2013 and since I have been staying in various hotels for the past months, I gave Orchard hotel a try in March and I have been staying there ever since. I even have room reserved till September, 2013. What initially made me choose Orchard hotel was the 1 way complimentary shuttle bus to my work place. This give me a piece of mind without worrying of no cab available in the morning. The rooms are nice, clean and well appointed with large window with a very comfortable bed. The hotel staffs provide excellent service and very professional in their work thus making my stay there more enjoyable and comfortable. Now even some of them know me by my name.

Room Tip: High floors have better view. Swimming pool view is also nice
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  • Stayed: March 2013, traveled on business
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2  Thank Edwin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 21, 2013

Dear Edwin T
Thank you for giving us an excellent rating.
We are thrilled to hear that you have experienced numerous remarkable stays and that you have left our hotel with delightful memories.
The greatest compliment that one can receive is when our guest informed us that our hotel feels like home.
Thank you for your continuos loyalty and we look forward for your return soon.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

The location was great at the top of Orchard Road. Start at the top and work your way down the terrific shops and malls with all the high brand labels and boutique shops. The hotel itself was fantastic. Rooms were classy, well appointed with modern décor, staff were professional, and all too willing to accommodate our every need. Our breakfast was included in the rate, and there is a multitude of cuisines to choose from in the restaurant. We were members of the Club Lounge and had the choice of breakfast there or downstairs. The lounge also had afternoon tea starting from 11am (?) and from 6pm happy hour included drinks and savouries. Well worth the extra for joining.
A great hotel. Highly recommended. Will definitely stay there on our next trip to Singapore.

Room Tip: Well worth joining the Club Lounge
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  • Stayed: June 2013, traveled with friends
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3  Thank AnnabelCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 17, 2013

Dear AnnabelCanberra
We are humbled to receive your wonderful review.
We take pride in the fact that we have delivered a genuine service that have met and surpassed your expectations.
We look forward in anticipation for your return soon.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

Excellent choice! We stayed at Orchard Hotel for two nights before heading over to Hong Kong and for another four nights on our return. We were so pleased to stay at a hotel that holds such high standards. Right from entering the lobby area staff are attentive and and give service with a smile. The Assistant Front Office Manager, Ian Soh, made us feel so welcome and helped us extensively. It seemed nothing was too much trouble and he ensured we had a memorable stay. We experienced both the Premier and Signature Club rooms which were both extremely clean, well furnished, modern and with plenty of room. We also tried the buffet which I would recommend to anyone staying at the Orchard Hotel. Fresh sushi, sashimi and oysters were a highlight for us. We also found it was a great location for heading out to the Orchard Road malls and department stores. The bus stop is out of the front and the mrt very close by too. We could not have asked for a better stay. Thank you!

  • Stayed: June 2013, traveled as a couple
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3  Thank BenH450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded June 21, 2013

Dear Ben H
Thank you for your outstanding review.
We are thrilled to hear that our staff have provided you an elevated service that have created a lasting impression during your stay with us.
It is our commitment to ensure that we continuously delight our guests and to deliver an exceptional service that we strive to perfect for you.
We look forward for your return visit and for us to create many more unique experiences that are meaningful and enriching.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#40 Family Hotel in Singapore
#70 Luxury Hotel in Singapore
Price Range: $134 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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