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Orchard Hotel Singapore
Ranked #78 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed March 10, 2013

Booked a premier suite in orchard Hotel. The room was spacious ,good for gatherings. Like my stay there although there was a miscommunication in terms of payment. The staff had given me wrong information for a cash deposit fee the other day when i called to enquire. Other than that,all's great especially when i bought the package which comes with free limo transfer and 3course dinner..

  • Stayed: March 2013
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Thank Estherfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded March 13, 2013

Dear Estherfan
We are humbled to receive your wonderful review.
We take pride in the fact that we delivered a genuine service that have met and surpassed your expectations.
We look forward in anticipation for your return.

Best Regards
Zirah Barrell
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,523 - 2,529 of 3,687 reviews

Reviewed March 8, 2013

We stayed for 4 days in March 2013.our room 923 looked out over the hotel next door which is being built so workmen were on site from morning until late afternoon although we didn't find the noise too disturbing. The room was quite small although we were offered an upgrade to a clubroom on check-in which we refused as we didn't think we would use the facilities. There were toiletries and robes and slippers, but the shower screen was dirty when we arrived and remained dirty the whole time we were there. there is a tv and a mini bar and 2 complimentary bottles of water a day.Breakfast was included. A buffet style with a range of asian dishes, scrambled eggs, or the chef would make an omelette .fried eggs, chicken sausage, smoked salmon and some cereal and fruit, bread and yoghurt. Wi fi is S$20 per day. Our car was picking us up at 5.30pm and to keep our room until then from the usual check out of 12.00 we were charged S$ 100. We had S$1.89 to every £1.

Stayed: March 2013, traveled as a couple
1  Thank RosWaLES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded March 13, 2013

Dear RosWaLES
Thank you for your review.
We are working very hard to meet the expectations of our valued guests and having an open dialogue with you is very important to enable us to constantly review our service and delivery.
We look forward to welcoming you again and being of service to you.

Best Regards
Zirah Barrell
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013 via mobile

I stayed here for four nights and found this to be a great alternative to the other higher priced hotels in the immediate area. The location is perfect.

The room was modern and included WI-FI, which is always nice.

The lobby is commodious and has many amenities.

The staff I met was accommodating and pleasant. I would cheerfully stay here again should I happen to be in Singapore.

  • Stayed: March 2013
    • Value
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Thank Jdeppman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded March 7, 2013

Dear Jdeppman
Thank you for giving us a fantastic review.
We appreciate the fact that you have taken the time to share your views with us and we are delighted that you have valued our service that was extended during your recent stay.
As our guest, it is our priority to ensure that you will have a remarkable experience and we look forward for your return soon.

Best Regards
Zirah Barrell
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013 via mobile

We stayed for the 3 rd time over the new year .this time we hsd booked ckub rooms do could use the club lounge which was good. If you compare from our earlier stays
Positives
1. Lovely complimentary cske n wine for our anniversary
2. Good pool
Negatives
1.service was slow n the hotel seemed understaffed
2.housekeeping maid thru lot of attitude n was extremely fussy regarding cleaning the room.
3. Morning breakfast was very crowded at the coffee shop and had huge waitings...

Will we come back?
Only if we get a very good deal

  • Stayed: December 2012
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Thank abhiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded March 7, 2013

Dear abhiami
Thank you for valuable comment.
We are happy that you have enjoyed your stay with us and we certainly look forward to welcoming you back.
As our guest, it is our priority to ensure that your future stay with us will be a fulfilling experience and as such we will look into the matters that you have highlighted.
Once again, we are looking forward to seeing you back soon.

Best Regards
Zirah Barrell
Guest Services Manager

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Reviewed March 5, 2013

We stayed for a couple of weeks and enjoyed it very much. The staff is friendly and helpful. The room was excellent and so was the management. The food was also good. Another advantage is that it is close to supermarkets, shopping malls, restaurants and public transport. All in all it is very conveniently located. We strongly recommend this hotel.

  • Stayed: February 2013, traveled as a couple
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Thank charleymount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded March 7, 2013

Dear charleymount
It is fabulous to hear that you have enjoyed your stay with us and have found that the locality of the Orchard Hotel, a gateway to all your needs.
We look forward in welcoming you back and going that one step further to meet your individual service expectations and providing you an unforgettable stay.

Best Regards
Zirah Barrell
Guest Services Manager

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Reviewed March 4, 2013

The hotel is conveniently located on one corner of Orchard Road but the area is sleazy at night due to the hotels proximity to Orchard Towers which is famous for it's night clubs and "ladies". The hotel is getting old and needs upgrading. I got a corner room which was larger than the other rooms but had an extremely small shower. There was also a bath tub but had no shower curtain. The lighting in the room was totally inadequate. The restaurant is unable to cope with the crowds at breakfast and customers have to queue up to be seated.

Room Tip: Corner rooms are larger but poorly lit and the shower is really small (at least my room - 851)
See more room tips
  • Stayed: March 2013, traveled on business
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Thank BurzinDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded March 7, 2013

Dear BurzinDN
We thank you for your comments as they are invaluable to us and of great assistance in highlighting points of concern from our valued guests.
It is our commitment to ensure that our guests needs are being met and their service expectations are fulfilled.
We hope that we will have the opportunity to welcome you back again at the Orchard Hotel Singapore.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

This hotel was well managed and very efficient with their service. The location was quite convenient for us to go shopping and find good resturant. They have good exercse room that opened very late. The room was nicely decorated.

  • Stayed: February 2013, traveled as a couple
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Thank Brian Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded March 7, 2013

Dear Brian Q
We thank you for selecting Orchard Hotel Singapore as your preferred accommodation for your recent trip.
We are pleased that you have enjoyed your stay with us and that you have found our services have surpassed your expectations.
We certainly look forward to welcoming you back.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#40 Family Hotel in Singapore
#71 Luxury Hotel in Singapore
Price Range: $135 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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