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“fun stay” 4 of 5 bubbles
Review of Orchard Hotel Singapore

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Orchard Hotel Singapore
Ranked #66 of 308 Hotels in Singapore
Certificate of Excellence
New Delhi, India
Level Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“fun stay”
4 of 5 bubbles Reviewed January 18, 2013

we stayed as family of 4 at New Year's time and I have also stayed here before ... Hotel is located perfect, new claymore rooms are nice, pool is good restaurants are fine. Breakfast has decent variety. Pricing was good specially for Singapore and more so for the new year time. Will come back ! All the shopping is close by , travel desk is helpful ! food and drinks facilities at the pool could be better specially in holiday periods

Room Tip: claymore wing rooms are new built with wifi free !
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ApurvGarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 23, 2013
Dear ApurvGarg
Thank you for your review
We are happy to learn that our services have created a lasting impression during your stay with us.
We look forward for your return and for you to experience and enjoy another ‘fun stay’

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,187 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (690)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Wollongong, Australia
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

Recently stayed here pre cruise for 1 night
Great service from staff who went above and beyond
check in a bit slow but hey I am on holiday
Upgraded to a club room for free and provided with a few gifts to celebrate our anniversary.
(Room decorated out in flower petals and a cake)
Nice touch
Good quality hotel in a great location at a reasonable (for Singapore) price.
Breakfast reasonable
Nice and close to Irish pub just at the back of hotel
I will return

Stayed November 2012, traveled as a couple
Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 17, 2013
Dear Peter D
Thank you for your review.
We are thrilled that you have enjoyed an unforgettable stay with us and experienced a captivating environment created with you in mind.
It is our goal continuously delight our guests and to meet and exceed their expectations.
As such we look forward to welcoming you back

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

Started my 4 weeks' holiday with family in Singapore, staying in Orchard Hotel for 4 nights. My wife made the right choice and it's in a very good location. It impresses most is its customer service. Over the period of our stay, I made several inquiries and the front desk staff are always very helpful - yes, everyone I have been dealing with!!

The second last day I would like to borrow a weight scale and one of the staff informed me I should be able to borrow one from the concierge. However, that night we found out they do not have one for some time. Thanks for Lam (BH Lam), he promised to lend his personal one to me next morning (0830) - my checkout day (upon my request). He delivered what he promised. Indeed that night was his night shift while that next day morning he's off. He really went an extra mile to help - very very much appreciated. It really help me to arrange before my next trip.

I would say, the whole front desk team (as well as the concierge) are excellent. I am happy to stay in this hotel in my next visit again.

Stayed December 2012, traveled with family
Helpful?
3 Thank Ozrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 14, 2013
Dear Ozrange
We are delighted that you had an enchanting and an unforgettable stay with us and our staff at the club had played an integral part in delivering an exceptional service that had enhanced your journey with us on your recent trip.
Please do not hesitate to contact us directly at gsm@orchardhotel.com.sg as it is our pleasure to personally assist you for your future stay.
As part of the Millennium & Copthorne family, we look forward in welcoming you to the Orchard Hotel Singapore.

Best Regards
ZIrah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

I stayed at Orchard hotel in Singapore for 2 nights during a business trip. It was a very comfortable stay. Staffs are nice and cooperative. Hotel location is great, right on Orchard road and in the middle of happening place of Singapore. Rooms are pretty big for even 2 person. Has a standard swimming pool which is a plus. Have good options of food, but as you know dinning is never be a problem in Singapore with lot of options available all over. Overall a very pleasant experience at Orchard hotel.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DEBDIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 14, 2013
Dear DEBDIP
Thank you for your wonderful review.
We are delighted that you had a remarkable stay with us and that you have left The Orchard Hotel with fond memories.
Our prime focus is to continuously go above and beyond to ensure that we deliver an experience that is meaningful and rewarding to our valued guests.
We look forwards in anticipation to seeing you soon.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 9, 2013

The hotel location is the biggest attraction, Orchard Street- best place for shopping...The hotel was very busy and it took almost 45 minutes to check in...which was a sure put off. The room was small but comfortable. The breakfast was mismanaged as the staff had to be told to refill certain items and we had to wait for it...Rest the stay was good and busy as we were more out of the hotel exploring the city....But surely location was the brownie point.....

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Experiences_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 14, 2013
Dear Experiences_12
We apologized for the inconvenience that you have experienced during your stay with us.
We appreciate the fact that you have taken the time to share your views with us. We will look into the matters that you have highlighted to us and we will take appropriate measures to resolve the issues.
Our quality of service is continuously evolving and each day we endeavour to set a new benchmark.
We hope that we will have the opportunity to welcome you back again in the near future.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed January 9, 2013

Two thumbs up for this hotel! My husband and I chose to stay in Orchard Hotel because of its proximity to Orchard Road. And i can say that we have made the right decision. The hotel is very busy but staff are so pleasant. The front desk staff and the concierge are always helpful with our queries. The cleaning staff speaks minimal english but would always smile whenever she comes. We ate at Hua Ting and it was truly a gastronomical delight! This hotel provides comfort and warmth, truly a world class hotel!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 14, 2013
Dear Janina D
Thank you for your wonderful compliments.
We are delighted that you had a fascinating and an unforgettable experience throughout your stay with us and our staff had played a significant role in delivering an exceptional service that had enriched your journey with us.
We look forward to you your return soon.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montpellier, France
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

Staff very carefull, hotel very well located, clean and lovely
The Hotel is also located in the main shop area, there is a wonderful swimming pool where you can relax after a hot day, till late
The signature service completed nicely the mains services, by giving access to a private lounge; we had wonderful time with nice breakfast, and tastes a delicious wines and cuisine
We spent a great time and we are ready to come back
Karen and Gil

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KarenMP34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 14, 2013
Dear KarenMP34
Thank you for your excellent review.
We are delighted that you have enjoyed our hospitality extended to you during your stay with us
We look forward in welcoming you back and going that one step further to meet your service expectations and providing you an unforgettable stay.
We look forward to welcoming you back soon.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Property: Orchard Hotel Singapore
Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#60 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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