I stay in Orchard hotel on Christmas Day. It should be a happy occasion to celebrate Christmas. But this Hotel is a let down .The book a deluxe room and i confirm that room is the newly renovated. But when i arrived at that room, the room look dim and on the top of the ceiling , there are brown patches . Which look AWARFUL and Scary.So i call the front desk and request a chnage of room. They took half an hour to reach my room,which they told me by 10 min i will recived the Key. Anyway Slow services .
After reaching the new room, i reached out to took a cup and was about to take some water to drink, and to my surprise the cup is chipped and nearly cut my lip. It is serious matter and i really wonder what type of housekeeping this hotel is giving.Next i step into a bunch of stranded hairs on the floor .It is so disgusting .
I went down to the front desk and inform the staff on the chipped cup , and to my surprise , his reply is '' i get you a new cup'' . Is that the type of answer i get from a chipped cup that nearly cut my lip. i think they are not train in handling serious matter and just treat this as a normal issue .
So i urge you to avoid this lousy hotel with this lousy services . By the price you pay, i believe you can get a better hotel around Orchard .
- Official Description (provided by the hotel):
- Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more less
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- Also Known As:
- Singapore Orchard Hotel
- Orchard Hotel Singapore