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“Business trip to Singapore”

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Orchard Hotel Singapore
Ranked #83 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed November 4, 2012

Excellent first class hotel in the heart of all the action in Singapore.
On arrival its worth enquiring about the exective upgrade which allows access to the executive lounge on top floor overlooking Singapore Orchard Rd.
There is a good outdoor pool and indoor gym facility.

On the outside, Singapore is highly rated for all the right reasons which im certain will appeal to almost all ages.

Enjoy the Singapore experience.

Room Tip: Upgrade to Executive rooms.
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  • Stayed: October 2012, traveled on business
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Thank Billy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded November 12, 2012

Dear wct275
We are happy to hear that your stay was enjoyable and that you have left our hotel with fond memories.
We look forward to welcoming you back soon.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,744 - 2,750 of 3,830 reviews

Reviewed November 4, 2012

My short stay at Orchard Hotel was great and very comfortable. The staff was very friendly and accomodative. The room clean and fully equipped with day to day requirements. As a business traveller I enjoyed my stay. I have travelled to Singapore many times over the years and stayed at many hotels. This was one of the best stays.

The location too is ideal and for a holiday maker and a shopper there is nothing more to ask for.

I must in particular mention Ms.Zirah Barrell, Guest relations Manager who was extremely helpful.

Just one comment is that you must look at extending the WIFI connection without a charge as is the case in most hotels in business cities.

cheers
Rohitha

  • Stayed: October 2012, traveled on business
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Thank Rohitha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded November 12, 2012

Dear Rohitha M
Thank you for your wonderful review
We are privileged to hear that you have enjoyed an unforgettable stay and experienced a unique environment with us.
It is our commitment to ensure that we continue to deliver an exceptional service that we strive to perfect for you.
We look forward in anticipation for your return visit to the Orchard Hotel Singapore.

Best Regards
Zirah Barrell
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

The Orchard Hotel in Singapore is a perfect example of Singapore culture. Everyone is extremely friendly accomodating and always happy to greet their guest. The entire hotel staff from the people that clean the rooms to the hotel manger alyays smiles and greets their guest with a warm cheerful hello.

Room Tip: The signature Club rooms offer everything a traveling business person could ask for.
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  • Stayed: November 2012, traveled on business
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Thank Irvin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded November 12, 2012

Dear Irvin B
Thank you for remarkable review and in giving us a full ratings.
We are ecstatic to hear that our services have created a lasting impression during your stay with us.
We look forward for your return visit and for us to create many more indelible memories that meaningful and enriching.

Best Regards
Zirah Barrell
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

My review isnt a latest one as i stayed in december 2008.The location is just too good as its on orchard rd which is the most happening place in singapore.Hotel had a grand clock and a very impressive lobby.The breakfast was above average but the room we stayed in was small for the family of 4 although my kids were quite small at that time.they didnt provide us with the toiletries whic is indeed a negative point.Over all is a good hotel however i stayed in Regent singapore which is on orchard too and it was far more superior and the service there was great too.we got an upgrade from them too.

  • Stayed: December 2011, traveled with family
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1  Thank fauziafarhan78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded November 12, 2012

Dear fauziafarhan78
Thank you for your review.
We are working very hard to meet the expectations of our valued guests and having an open dialogue with you is very important to enable us to constantly review our service and delivery.
We look forward to welcoming you again and being of service to you.

Best Regards
Zirah Barrell
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2012

Saw all the fabulous reviews... Figured ok lets give it a try... Booked 3 nights... It happen to be a weekend... The first sight of the hotel was a bit dated... One i got to check in i was told that i did not have the newly renovated rooms but could be upgraded if i choose to pay 50% more! Also no internet and if i needed it was around $20-$30 per day but again offered with the upgrade...

Ok, I know singapore is not the cheapest of cities but i was able to get the Fairmont at almost the same rate as this hotel which made absolutely no sense to me.... The room i was in was tiny and the service was not v.impressive... I later found the hotel was full despite this but could not make any sense of it...

I took a walk around at night to discover the red light district around the corner but never saw this in any reviews!!! Could this be the selling point? Location Location Locastion? As opposed to Comfort, Space and Service? I guess its just one of those things i will never know the answer to... I checked out after the first night and moved to another hotel as did simply not see the point ot staying here any longer....

Room Tip: Ask for newly renovated rooms...
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  • Stayed: October 2012, traveled on business
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Thank 9jatravellah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded November 12, 2012

Dear 9jatravellah
Thank you for comments as they are extremely important to us to enable us to review the service that we offer.
At all times in our interaction with the guests, we need to step back and listen to what our guest are saying to us and understand the issues that are of prime importance to them. So your comments are important to us as it is our building block to deliver the experience that the guest is looking for in their stay with us
So again thank you for your comments

Best Regards
Zirah Barrell
Guest Services Manager

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Reviewed October 31, 2012

We were flying from London to Sydney via Singapore when our plane (Qantas) was cancelled. so we got to stay here for the night.

For an unexpected stop over, it was so great. This hotel is VERY nice, and I am amazed they could fit all the passengers in. The staff were on to it, and when we arrived late we were shown to a really nice room. It had all the mod-cons and was nicely designed too.
Breakfast was amazing, so was lunch.

its close to orchard road and the MRT. Has a nice pool and gym etc.

I've heard horror stories about people being stranded in airports, and this was just the complete opposite of that.

I can't comment on the price or value, as we didn't pay for it.

  • Stayed: October 2012, traveled as a couple
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Thank TheGilboids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded November 12, 2012

Dear TheGilboids
We are delighted to hear that you had a captivating and a memorable experience during your recent visit with us and our staff had played an integral part in delivering an exceptional service that had enhanced your stay.
It is our goal to continuously delight our guests and to meet and surpassed their service expectations.
We look forward for your return visit with us.

Best Regards
Zirah Barrell
Guest Services Manager

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Reviewed October 29, 2012

Stayed there for only one night. Located in the end of Orchard Street, one of the mnain shopping streets in Singapore. The room was good, internet was ok. As I left early I did not have time for breakfast.

  • Stayed: October 2012, traveled on business
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Thank Odd_Bergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this reviewResponded November 12, 2012

Dear Odd_Burgen
We thank you for your review.
We take pride in the fact that we have delivered a genuine service that have met and surpassed your expectations.
We look forward in anticipation for your return soon.

Best Regards
Zirah Barrell
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#40 Family Hotel in Singapore
#75 Luxury Hotel in Singapore
Price Range: $143 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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