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“Orchard Hotel Singapore.” 4 of 5 stars
Review of Orchard Hotel Singapore

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Orchard Hotel Singapore
Ranked #54 of 304 Hotels in Singapore
Certificate of Excellence
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Orchard Hotel Singapore.”
4 of 5 stars Reviewed November 7, 2011

Clean and modern hotel. Internet will cost you S$15 per hr which you must use in one session. There are free bottles of water in your room but there are bottles that cost S$25 for two also in your room so be sure which is which. The breakfast is not bad starts from 6.30am. The food in general was good. Laundry is a complete rip off and by far the most expensive I have come across. If your there for a while there is a cheaper place in the mall oppisite the hotel.Allow two days for this service. This hotel is not for a backpacker.

  • Stayed November 2011, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_OHS, General Manager at Orchard Hotel Singapore, responded to this review, November 16, 2011
Management response: DearSean C, thank you so much for your comments on your Orchard Hotel experience! We understand your concern about our pricing. We seek your kind understanding as our pricing has always been very competitive and we will definitely take another review on this issue. We hope to be able to welcome you back soon. Andrew Tan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,872 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (634)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Hurstpierpoint, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed November 6, 2011

I would like to say I couldn't fault this hotel as we did have a lovely time on our honeymoon, but I put my Karen Millen dress in for dry cleaning as we had just arrived on the orient express & had my favourite dresses with me after a week of decadence on the train! Normally I would have waited until we got home to get it cleaned, but as we were away for a month I thought it best to get it cleaned and we were in a 4 star hotel so what could go wrong ... Right? Wrong!!

I got woken up by a local lady knocking at my door (not hotel staff) the next morning speaking to me in another language all excited & pointing at the dress! I was so tired & could not understand her so I assumed she was asking me about what the watermark was from so I nodded my head saying yes I want to get the champagne mark out of the dress! When I got it back it had a long line down the front like someone had burnt it with an iron! When I complained about this to the manager he was not interested saying that they send the dresses out to a local company and it was not their responsibility if the dress was damaged! He offered some compensation in the form of knocking the use of the business room faculities off our bill, a total of £60, but this was not even half what I had paid for this dress!!! He asked me to leave the dress with him & he would look into it, but I did not trust he would follow up on this and I wanted to see if any uk dry cleaners could remove this mark they had left! I was correct in my thinking as when I got home I could not get a reply from him at all as I emailed him quite a few times which he just ignored!

The hotel itself was lovely & location was good but their lack of professionalism tainted this leg of our honeymoon & I will never get dry cleaning done in any hotel again because of this... As no one would take ownership of their mistake!!

  • Stayed July 2011
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank CloudAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_OHS, General Manager at Orchard Hotel Singapore, responded to this review, November 16, 2011
Management response: DearCloudAngel, thank you for your comments. My sincere apologies for the shortcomings and I have looked into your comments with the respective departments. In order to improve our service standards, I will be contacting you directly for more details. We hope to welcome you back to Orchard Hotel Singapore. Andrew Tan, General Manager
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Mumbai (Bombay), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 4, 2011

Nice location except for the entry of the same. I had stayed with my wife though the location of the hotel is very good but accessibility to hotel is a question mark and the room quality is good but the room in the corner is not appreciated. Food quality was not so good and by the time we went for breakfast the food was finished.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Diwakar1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_OHS, General Manager at Orchard Hotel Singapore, responded to this review, November 16, 2011
Management response: DearDiwakar1972, thank you very much for your comments on your Orchard Hotel experience! With regards to our breakfast food quality, I have looked into it with our Executive Chef. We hope to see you in our hotel soon. Andrew Tan, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 3, 2011

We descended upon Singapore for a girls' weekend. Needless to say, spirits were high and to some extent, expectations were riding high too. Upon arriving at the Orchard Hotel past 6pm due to a delay in our flights (and to make matters worse, a quasi turbulent flight) we were looking forward to getting to the hotel, chuck our luggage, freshen up and head out. However, we were thwarted by our rooms being not ready.

The queue at the reception area was long and from what we could gather, there were also many other irate customers whose rooms were not ready. The front desk personnel who checked us in was also unsympathetic and clearly, did not believe in service with a smile.
Having said that she did inform us that she would upgrade us to the club level with club facilities. We were then invited for the evening cocktails and was told that once our rooms were ready we would be informed.

We waited for what seemed like an eternity and finally one of the rooms was ready. At around 9pm, we were informed that the 2nd room was ready but when we got to the room, the configuration was not what we requested for. To cut a long story short, we eventually got our room at 10pm.

The stay for the rest of the weekend was pleasant. If the hotel can get their check-in procedure nailed, it would be a perfect hotel for a stay in Singapore. Location wise, it is great. The Sunday dim sum (yumcha) was fabulous. The hotel is slightly busy in the lobby but hey, we can't have it all....

  • Stayed October 2011
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank summerskye3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_OHS, General Manager at Orchard Hotel Singapore, responded to this review, November 16, 2011
Management response: Dearsummerskye3, thank you very much for your comments. I am sorry for the slow check in , I have reviewed the problem with the staff members and have reorganized the team accordingly. We hope to be of service to you again in the near future . Andrew Tan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greece, Athens
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed October 31, 2011

Stayed in hotel for 3 nights, it is located in Orchard road that is the most busy shopping street in Singapore. Room was very quiet as it was not facing the road. Nice and clean with all necessary facilities. Good buffet breakfast with a variety of foods.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JerDok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_OHS, General Manager at Orchard Hotel Singapore, responded to this review, November 16, 2011
Management reponse: DearJerDok, thank you so much for your nice comments on your Orchard Hotel experience! I was very pleased to hear that you enjoyed your stay here and that the facilities and services lived up to your expectations. We all hope to be of service to you again in the near future . Andrew Tan, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed October 28, 2011

My husband and I stayed there for four nights we are 65 and 70 years old. I was impressed at the foyer it is beautiful, but my opinion changes when we got to our room. We had two single beds and the room was very squashy but clean. Staff were not in any hurry to be of assistance as we struggled with our bags. Found the a bit expensive. We would not stay there again in fact on our return trip we stayed at the Park Hotel Clark Quay which was brilliant

  • Stayed September 2011, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank gingermegs52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_OHS, General Manager at Orchard Hotel Singapore, responded to this review, November 16, 2011
Management response: Dear gingermegs52, thank you for your comments. My sincere apologies for the shortcomings and I have looked into your comments with the respective departments. We hope to welcome you back to Orchard Hotel Singapore. Andrew Tan, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
105 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed October 26, 2011

I stayed here for a few nights on business, and it was fine for the purpose. In terms of visiting Singapore for leisure... unless you just want to hit the shops of Orchard Road, you might be better looking elsewhere, as the non-stop shopping/consumerism of Orchard can get a bit much every time you step outside the front door. However, it's still cheap to get taxis wherever else you want to go, or you can take a walk up the road to the Botanic Gardens for some peace & quiet. The buffet breakfast for the exec rooms had far less choice than would be expected for the size of hotel, and was a little disappointing. The pool area is fine if a bit characterless for cooling down after a day of humidity in SG.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mango212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_OHS, General Manager at Orchard Hotel Singapore, responded to this review, November 16, 2011
Management response: DearMango212, thank you very much for your comments on your Orchard Hotel experience! With regards to the breakfast variety at our club floor, I have looked into it with our Executive Chef. We hope to have the pleasure of welcoming you back to Orchard Hotel Singapore in the near future. Andrew Tan, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Property: Orchard Hotel Singapore
Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#53 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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