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“A hotel with excellent customer service”

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Village Hotel Bugis by Far East Hospitality
Ranked #88 of 319 Hotels in Singapore
Reviewed July 2, 2014

Celebrated my wedding anniversary with a 2D/1N Staycation at Village Hotel Bugis. The hotel management and staff (including those at The Landmark Restaurant) gave attentive and personal customer service (unfortunately I didn't take note of their names). We were even accorded extras such as a surprise presentation of cake slices and drinks to mark our special occcasion.

The room was spacious and clean, and the food at The Landmark was reasonably good with a fair mix of local & international fare. Hotel location was great, and we observed that the hotel clientele consists mainly of Middle Eastern, Indian, and some other nationalities such as Europeans, etc.

Room Tip: We were given a room on the high floor with view of the city and greenery. A room facing the pool w...
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  • Stayed: June 2014, traveled as a couple
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Thank lko888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 4, 2014

Dear iko888,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Congratulations on your wedding anniversary. We hope to be able to celebrate such important occasions with you every year.

Hospitality is one of our hallmark at Village Hotels. Our staff are trained and inculcated with the personalised service culture to ensure all our guests are well looked after. This is to ensure we treat each customer as an individual to satisfy their needs.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,630 - 2,636 of 3,788 reviews

Reviewed July 2, 2014

For me and my wife Village Hotel Bugis is perfectly located in meeting our varied needs. It is within walking distance of almost anything we want; including electronic shops, market, rail station, restraunts, food courts/malls, etc.. even a hospital just next door/block. The hotel may look a bit less modern from the outside and the photos, but it has all the modern amenities and comfort one would expect anyway else in the world. Hotel services in general are very good and the internet access service is excellent. Hotel staff are always very friendly and courteous. Would highly recommend to anyone visiting Singapore.

Room Tip: "Nice Sun set view on the West Side from 12th floor up"
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  • Stayed: June 2014, traveled as a couple
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Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 4, 2014

Dear Paul T,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Our location is well liked by many of our guests and reason why many frequent guests stay with us. Village Hotels is about the buzz and interesting things to see and do in our precinct. Our guests are spoilt for choice in terms of attractions, food and shopping. Other than this, our location is convenient for transport in getting to anywhere in Singapore as you have correctly pointed out.

Hospitality is one of our hallmark at Village Hotels. Our staff are trained and inculcated with the personalised service culture to ensure all our guests are well looked after. This is to ensure we treat each customer as an individual to satisfy their needs.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

SInce this is not my first review of this place, i shall just provide some updates since my last visit there. They have refurbished their rooms which is of course has some new furnishings. Overall is okay bu can be better. This time around we paid a visit to Marina Bay Sands which is quite convinient from this hotel since you just need short train ride from Bugis to Bayfront (I think). As always there are better hotels in Singapore but this hotel has always been our choice due to its location.

  • Stayed: June 2014, traveled as a couple
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Thank zmyusof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 4, 2014

Dear zmyusof,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

We have renovated our rooms since you last stayed with us in 2011. Our rooms are designed with the comfort and convenience of our guests in mind. We are glad you like it.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Our stay at the Village Hotel in Bugis was decent and suited our needs. Our room had hard floors (not my favorite) but the bed was comfortable and the airconditioning worked great! The shower was a bit small and the water pressure was low but got the job done. All the outlets had built in converters to fit US style plugs so charging my phone/computer was simple. The hotel is very close to the train station which was very nice. Nice flat screen TV with an insider TV channel that promoted things to see and do around the city. The staff was freindly and willing to help. When I called the lobby for a lint roller, they told me they were not sure if they carried them, then sent house keeping to my room to offer alternate solutions.

  • Stayed: June 2014, traveled as a couple
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Thank Adan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 1, 2014

Dear Adan B,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Our aim is to provide quality accommodation at reasonable price for all our customers. As such, we look into providing the necessities to all our guests surrounding 4 key areas, sleep, shower, work and connectivity. Hence, most of our guests are extremely happy with our product and price as it is value for money and they do not pay for luxury that they do not need.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

I along with my wife stayed at Village Hotel Bugis in March 2014 for 3 nights. While our agent made the booking we were apprehensive about the accommodation in a village hotel, however all that proved to be wrong as it was only a name village, but it happened to be a ultra modern Hotel with all the comfort and amenities. The room was very spacious, nice furniture, excellent getup, superb view from the window. It's location was very central close to the Bugis Junction, markets on Arab street, just 100 meters away. Fine eating places closeby. Little india too was not far away.

As regards service, it was super fine... No hassles , it seemed the hotel management was all for the guest comfort. And breakfast which was included in the tariff ,was lavishly laid out in the hotel restaurant. Besides the staff was very courteous and helpful. Overall it was a very good experience and we would certainly recommend the stay in this hotel. We also convey our thanks to the management and assure that on our next visit we are staying with them for sure. .. DUREJAs

  • Stayed: March 2014, traveled as a couple
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1  Thank DUREJABK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 1, 2014

Dear Dureja13,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Our location is well liked by many of our guests and reason why many frequent guests stay with us. Village Hotels is about the buzz and interesting things to see and do in our precinct. Our guests are spoilt for choice in terms of attractions, food and shopping. Other than this, our location is convenient for transport in getting to anywhere in Singapore as you have correctly pointed out.

Hospitality is one of our hallmark at Village Hotels. Our staff are trained and inculcated with the personalised service culture to ensure all our guests are well looked after. This is to ensure we treat each customer as an individual to satisfy their needs.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2014

We stayed here for 5 nights and it was great. The rooms were a good size and very clean. The staff were very friendly and the hotel is in a great location with lots of nice restaurants nearby and close to the mrt.

Stayed: April 2014
1  Thank TippElle13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 1, 2014

Dear Tippe133,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Our location is well liked by many of our guests and reason why many frequent guests stay with us. Village Hotels is about the buzz and interesting things to see and do in our precinct. Our guests are spoilt for choice in terms of attractions, food and shopping. Other than this, our location is convenient for transport in getting to anywhere in Singapore as you have correctly pointed out.

Hospitality is one of our hallmark at Village Hotels. Our staff are trained and inculcated with the personalised service culture to ensure all our guests are well looked after. This is to ensure we treat each customer as an individual to satisfy their needs.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

To Whom It May Concern,


I would like to give my deepest and warmest appriecation to Mr. Howard, Mr.Janson and Mr. Rajin for making everything smoothly and full of excellence in their service for my big day which was on the 07.06.14. Everything in the ballroom was well organized and both myself and spouse which include the whole family love the atmosphere and the location.


A Big Thank You to Mr.Janson for creating a simple but yet fairytale edit image on my photo for display on the Plasma TV for the entrance and outside the ballroom. It was really heart warming.



Much Appriecation to Mr.Howard for being extremely patience, helpful and a great assistant to my mom, Linda Surani as she is the organizer for my wedding event.



Thumbs Up to Mr. Rajin for being sincere in his customer service and full of generosity for being helpful on my wedding day. Without him, the event will be out of hands.



I'll look forward to work with this Three Awesome Staff if I have any more events which I want to organize. They're a expensive asset to the company. Great Job to Landmark Village Hotel for having great staff like them.


Once again, Thank you very much for making my wedding day a beautiful one.



Best Regards,
Mrs Hazwane Sanee

  • Stayed: June 2014, traveled with family
    • Value
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Thank Hazwane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded June 27, 2014

Dear Hazwane S,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Hospitality is one of our hallmark at Village Hotels. Our staff are trained and inculcated with the personalised service culture to ensure all our guests are well looked after. This is to ensure we treat each customer as an individual to satisfy their needs. We will pass on your compliments to Jansen, Howard and Razin to spur them to continue with such great services.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Hotel Bugis by Far East Hospitality

Address: 390 Victoria Street, Singapore 188061, Singapore (Formerly Landmark Village Hotel )
Location: Singapore > Singapore > Kampong Glam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Singapore
#35 Business Hotel in Singapore
#53 Romantic Hotel in Singapore
#79 Luxury Hotel in Singapore
Price Range: $107 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Village Hotel Bugis by Far East Hospitality 4*
Number of rooms: 393
Official Description (provided by the hotel):
Located in the Arab Street and Kampong Glam enclave, and a mere stone’s throw away from Bugis Village and Little India, Village Hotel Bugis is at the crossroads of Singapore’s Arab, Peranakan and Indian enclaves.These multicultural and multinational influences are seen in the Indian, Chinese and international cuisines at the hotel’s three dining options.Guests can explore the side streets of Kampong Glam, Bugis Village and Haji Lane, which have small boutique outlets stocked with fashion labels otherwise not found in the Singapore malls. They can also indulge in a shopping spree at the Bugis Junction and Bugis+ shopping centres. The Bugis MRT station, which is just a 5-minute walk away, connects guests to the Orchard shopping belt or the Central Business Districts of City Hall or Raffles City.Besides its location, Village Hotel Bugis' key selling point is its spacious rooms, which start from 32sqm for its entry level Superior Room to up to a generous 64sqm for its Executive Club Suite. ... more   less 
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Also Known As:
Golden Landmark Far East Hotel
Golden Landmark Hotel Singapore
Village Hotel Bugis By Far East Hospitality Singapore

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