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Village Hotel Bugis by Far East Hospitality
Ranked #87 of 316 Hotels in Singapore
Reviewed December 30, 2013

Good Hotel with easy excess to Food, Taxi and MRT. Rooms are clean and nice.

The only draw back is at check in time. I had gone with my 2 children, aged 3 and 1 1/2 yrs old. The people at the reception were least bit bothered to give us a room for more than 1 1/2 hours. We were told check in time was at 2pm so we have to wait eventually we got our room at 1.30 pm after we had arrived at the property at around 11 am. This is the only problem i had with this hotel for the second time in two years.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with StayFarEast.com
Thank Rifaz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded December 30, 2013

Dear Rifaz R,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

On the issue of early check-in, we will certainly be glad to offer your the room earlier. However, this also depends on the check-out status of the guests from previous night. If they check out earlier, we will be able to offer the clean room earlier. Having said this, even if we are unable to offer the room, we could have ensure the wait is better or find activities for you to do during the wait rather than waiting in the hotel. We are sorry about this.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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2,451 - 2,457 of 3,428 reviews

Reviewed December 27, 2013

For me staying at this hotel was a great experience. Stay at 18th floor, with a city view, and totally it was an unforgetable experience. Hope that in january, when i will come again to singapore, i will stay at this hotel again.

Room Tip: Higher floor is good choice
  • Stayed: December 2013, traveled with family
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1  Thank agustino85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded December 29, 2013

Dear augustino85,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Our city view has mesmerised many of our guests as we have a clear view of the marina bay on one side and the city view on the other side.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

The hotel has recently been renovated. Unfortunately the finishes and fixtures are of very poor quality. I twice had to call reception to have the TV fixed as the ariel would not work, they then moved me to another room only to b kept awake by a running toilet!

Whist the price was OK, it was nothing to write home about!! I also paid an additional $50 for access to the Club Facilities, which was a waist of time!

Room Tip: Make sure you get a really good deal, as the hotel is ordinary at best!
  • Stayed: October 2013, traveled on business
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2  Thank Jeffrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded December 26, 2013

Dear Jeffrey F,

Thank you for taking your valuable time to write this review to provide us with constructive feedback. We sincerely apologised for the inconveniences you encountered during your stay with us. We would like to assure you that this is not our usual standards. We hope you would give us another chance to host you on your next visit to Singapore.

Thank you for choosing to stay with us. We will ensure your next stay will be a better one.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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Reviewed December 24, 2013

Upon check in, The slim Indian lady wearing black jacket & Malay guy name called syed was very rude & gave me a room with small window with no wifi access! When I came back at night requested for a room change I met with this Indian guy called Mark, the way he talk was unprofessional & rude. In the end I have to remain in the same room. However, next day I was encountered with a very friendly lady name called Khine and she offered me to do a room change anyway it was too late to do change since I'm checking out next day morning. I would never return to this hotel and management should really look into it. I'm really disappointed with the room & service!

  • Stayed: November 2013
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3  Thank Vvvvvvvick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded December 26, 2013

Dear Vvvvvvvick,

Thank you for taking your valuable time to write this review to provide us with feedback.

We are sorry that we are unable to meet your expectations and we would like to assure you that this is not our usual standards. We are confident that we can definitely do better than this. However, we recognise that we fail in this instant. We will review internally and make improvements to it.

Thank you for choosing to stay with us. We hope you would give us another chance to show you what we can do.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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Reviewed December 24, 2013

I booked this through a mystery deal with Wotif and was disappointed...usually they are good value for money but not this one!
When I arrived at this hotel for one night I had just spent 4 nights at the Oasia which I thought was wonderful. Check in was very friendly and helpful but when I got to my room I was very disappointed. Whilst the room size was very generous and I had a wonderful kingsize bed the room was very stark and had no ambience. The room appeared to be redecorated in a cheap and incomplete fashion with cheap laminex woodwork which seemed old, no pictures on the wall and no colour apart from a small rug on the floor, the paintwork in the extremely small bathroom a bit shabby. I was on the 7th floor.
I was also disappointed in the breakfast compared to the Oasia...it was very ordinary.
The location was fine as a close walk to Bugis Junction shops, the Singapore Art Museum and Raffles Hotel. could pretty much walk to a wide range if locations and the MRTwas very close.

  • Stayed: December 2013, traveled solo
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Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded December 26, 2013

Dear Jo M,

Thank you for taking your valuable time to write this review to proivde feedback to us.

As Oasia Hotel and Village Hotel position ourselves at different level and we target different customers. For customers who prefer "comfort without excess", we are the right hotel. As you can see through other reviews, we provide value for money and only provide things that are important to customers. You do not have to fork out extra for things that you do not need.

In addition, we provide a very good location to our guests, which can be attest by all our guests. This is further improved by the recently opened Downtown Line MRT (Subway or Metro). This means we will have 2 lines other than the original East-West Line.

Thank you for chosing to stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2013 via mobile

We could hear the chanting when we checked in before 10pm. Then woken up at 4am. When we checked out and requested to leave out luggage with the bell service for a week, we were flatly rejected. I've never had problems leaving luggage in other hotels. Despite the convenience of this hotel, I will never come back to it again!

Stayed: December 2013, traveled as a couple
1  Thank clobbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded December 27, 2013

Dear clobbes,

Thank you for taking your valuable time to write this review to provide us with valuable feedback.

We are sorry to hear that we are unable to meet your expectations on your recent stay. Our rooms are all fitted with double glazed windows and we have never had any issues with the prayers. In addition, the Singapore government has also restrcted the prayers to before 8:30pm.

As for storage of luggage, we would appeciate if you can advise us the staff who have rejected as it differs from our policy of allowing guest to do so.

Thank you for choosing to stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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Reviewed December 23, 2013 via mobile

A good choice for staycation.A stone's throw to shopping malls,Bugis village and fast food!A good location!Shopping heaven is the Arab Street!Variety and friendly salesperson.Hotel staff are polite.King size bed is very spacious.Definitely recommended.Dont have to worry about food!Easily find and a great plc to stay with family.Didnt go to the pool though.

Stayed: December 2013
1  Thank 3happypills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded December 26, 2013

Dear 3happypills,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Our location is well liked by many of our guests and reason why many frequent guests stay with us. Village Hotels is about the buzz and interesting things to see and do in our precinct. Our guests are spoilt for choice in terms of attractions, food and shopping. Other than this, our location is convenient for transport in getting to anywhere in Singapore as you have correctly pointed out.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Hotel Bugis by Far East Hospitality

Address: 390 Victoria Street, Singapore 188061, Singapore (Formerly Landmark Village Hotel )
Location: Singapore > Singapore > Kampong Glam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Family Hotel in Singapore
#35 Business Hotel in Singapore
#54 Romantic Hotel in Singapore
#78 Luxury Hotel in Singapore
Price Range: $106 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Village Hotel Bugis by Far East Hospitality 4*
Number of rooms: 393
Official Description (provided by the hotel):
Located in the Arab Street and Kampong Glam enclave, and a mere stone’s throw away from Bugis Village and Little India, Village Hotel Bugis is at the crossroads of Singapore’s Arab, Peranakan and Indian enclaves.These multicultural and multinational influences are seen in the Indian, Chinese and international cuisines at the hotel’s three dining options.Guests can explore the side streets of Kampong Glam, Bugis Village and Haji Lane, which have small boutique outlets stocked with fashion labels otherwise not found in the Singapore malls. They can also indulge in a shopping spree at the Bugis Junction and Bugis+ shopping centres. The Bugis MRT station, which is just a 5-minute walk away, connects guests to the Orchard shopping belt or the Central Business Districts of City Hall or Raffles City.Besides its location, Village Hotel Bugis' key selling point is its spacious rooms, which start from 32sqm for its entry level Superior Room to up to a generous 64sqm for its Executive Club Suite. ... more   less 
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Also Known As:
Golden Landmark Far East Hotel
Golden Landmark Hotel Singapore
Village Hotel Bugis By Far East Hospitality Singapore

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