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Village Hotel Bugis by Far East Hospitality
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Reviews (3,881)
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2,996 - 3,001 of 3,881 reviews
Reviewed July 7, 2013

Having travelled to Singapore at least once a year for over thirty years I was extremely surprised to find a hotel which ultimately bettered all of the competition by a factor of10 . The breakfast buffet was probably the best I have had ( and I have stayed in a few of the so called up market properties) the rooms are almost double the size of most of the other family hotels. The staff ,across the board, are the most pleasant and efficient I have come across for a very long time internationally,particularly a young chap called Ben on reception .The position is second to none ,five minutes to the MRT and the main shopping/eating area around Bugis street and literally two minutes to Arab street and ten minutes to little India. My wife and family consider this visit was made almost perfect by the accommodation experience at village hotel Bugis

Room Tip: We had two double rooms facing the pool .and they were both almost perfect. If you use the gym go for 7th floor or 5th for the pool.
  • Stayed: June 2013, traveled with family
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Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 8, 2013

Dear Martin K,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Hospitality ranked as one of our key attributes and our staff are inculcated with a personalised service mindset. We will go all out to ensure a comfortable stay for all our guests. We are glad that Ben has been able to offer his help and show our brand of hospitality. We will pass on our compliment to him

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Stayed 4 times in past 5 months, hotel and service generally ok. However it is always full with Asia tour parties which makes a very noisy environment throughout hotel, not suitable for business stay.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with StayFarEast.com
Thank neilcperks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 8, 2013

Dear Neilcperks,

Thank you for taking your valuable time to write this review to provide feedback to Village Hotel Bugis and our staff.

While we do have a proportion of our business that involves tour groups from different countries, we would like to assure you that more than 60% of our guests are still here for business. In addition, we do not differentiate our guests on the type of rooms they stay or the rates they pay. It is our objective to ensure that all our guests are happy staying with us. In this instance, we have no achieve the objective as we certainly did not provide the kind of experience we want for you. We sincerely apologise or this.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Third time staying at this property and I absolutely love it. While the exterior of the hotel looks rather dated, the newly refurbished deluxe rooms are beautiful! I've had the privilege to have Mark check me in during my stay. He is really attentive to details and he actually remembered my name on subsequent visit.

This hotel has excellent location! The only downside with the property in my opinion is the rather sluggish lifts.

  • Stayed: July 2013
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Thank Shutterwhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 8, 2013

Dear Markcwj,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Our recently renovated Club and Deluxe rooms have received numerous compliments from our guests. The renovation not only update the design, but we have also take care of many small details to ensure guest comfort comes first.

While we renovate our rooms, we have also spend effort to enhance our products to improve the stay experience. This includes minor details like mattresses, pillows and duvets. We are glad that guests such as yourself are able to observe this. This encourages us to continue to look for continual improvements.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

We booked this room on a very last minute basis. We were lucky to have gotten it for a good price on a local budget website. The exterior of the building does look a little dated and you will wonder how the rooms is going to look like. Upon checking in, I asked for the newer rooms and managed to get an upgrade to club room. The rooms is BEAUTIFUL, the king size bed was amazing, well equipped, with ironing board to full toiletries. The location is really strategic, with arab st around the corner and bugis less than 1km away. I would definitely come back and stay and will recommend!

Room Tip: Ask for newer rooms
  • Stayed: July 2013, traveled as a couple
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2  Thank dneezjf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 5, 2013

Dear dneezjf,

Thank you for taking your valuable time to write this review to compliment Village Hotel Bugis and our staff. We are glad to hear that you have enjoyed your stay with us.

Our recently revamp Club product has received numerous compliments from our guests. This includes the renovated Club Room and our revamped Club Lounge. This has enabled us to convince our guests to upgrade to Club, which is value for money.

Thank you for choosing to stay with us. We look forward to your next stay with us.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

If you are using the Singapore Stopover programme I suggest you book for one night only. The first night is where the incentive is, subsequent nights are where they make their money. Unfortunately we booked for three, this was our first mistake as by the morning of day two we were ready to check out. Now I will point out that we expected a "basic room" and that is exactly what we got, the bathroom was very small infact I think it may have been a cupboard before the renovation. If your backside was larger that an Aussie size 10 you would have got it wedged between the shower screen and the toilet. However that aside most of our issues stemmed from things not working, rockhard beds that slid across the laminate floor when you sat up, either no towels, or one towel between two, no face washers, no drinking glasses and then extroadinarily long waiting times for house keeping to rectify. Calling Reception actually turned out to be like dealing with Telstra, we resorted to placing the phone on "speaker" as it rang so many times we thought it would ring out. The lifts were another big issue, on the day we checked out we waited 10 minutes for a lift to get down to the foyer. The foyers were "smelly" and the pool area was tired and full of men hanging around with their mouths open (hence we did not stay or a swim). Wifi was either at low speed or off. Large buses pulled up out the front of the hotel for long periods of time blocking the entrance for taxis to enter, we waited an hour to get to the airport. The hotel was busy with mainly Indian & Chinese tourists on "budget holidays", very few Australians - perhaps they new something we didn't. My friend I travelled with had been to Singapore for work 12 times previously, albeit 10 years ago back then it was fair to say that there were no bad hotels in Singapore, but a lot has changed. In closing I would like to point out that although this hotel did not even manage to get the "basics" right, in defence to the staff I would suggest that they were run off their feet as there clearly was not enough of them.

  • Stayed: June 2013, traveled with friends
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3  Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yan Leng K, General Manager at Village Hotel Bugis by Far East Hospitality, responded to this reviewResponded July 5, 2013

Dear Julie M,

Thank you for taking your valuable time to write this review to provide us with valuable feedback on our products and services. We sincerely apologise for any inconveniences that you have encountered during your recent stay with us.

We would like to assure you that this is certainly not our usual standards as we are confident we can do much better than this as many of our guests can attest. While we know we can do better, we definitely has not done enough for you. As such, we ask you for a chance to recover your confidence in us on your next visit to Singapore.

There are 3 rooms in the hotel that has a smaller bathroom compared to the rest of our 390 rooms. Although small, it is still sufficient for all neccesary activities.

On the housekeeping services, we should do much better than this. We have counselled the staff concerned and will closely monitor their performance. As for reception, we do constantly monitor the time calls get picked up and on average it gets pick up by 3 rings. However, there are certain odd period that calls get longer to answer as the call volume is unusually huge. We sincerely apologise for the wait.

Thank you for choosing to stay with us. We hope you would give us another chance to make your stay better.

Stay Village. And discover.

Yours sincerely,
Yan Leng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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