We found all the staff very pleasant, helpful and the service offered was excellent. Hotel and room very comfortable. We did not expect such a lovely hotel - booked at the airport in London as we were afraid that we would not make the flight out from singapore to Australia. Rather disappointed that this turned out to be the case.
We took out a two day pass for the tour bus - Botanic Gardens were a treat, visited the church that had been struck twice by lightening - needing to be completely rebuilt. Restaurants excellent - great choice of local dishes and a great variety of really good steak restaurants. Raffles hotel was impressive - Requested that we may be allowed to have a look around - all the staff were very accommodating. Would love to be able to stay there. They had their own "London Eye" but larger.More