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“Not Again” 2 of 5 bubbles
Review of Holiday Inn Singapore Atrium

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Holiday Inn Singapore Atrium
Ranked #75 of 308 Hotels in Singapore
Certificate of Excellence
England
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Not Again”
2 of 5 bubbles Reviewed January 30, 2010

Tried this hotel because it offered free internet facilities and I felt that I should use a different hotel from normal. BIG Mistake.

Booked a non-smoking single business room and felt being a Platinum member I would be offered a decent room. How wrong could I be, the room smelled of smoke, the desk was 60 cms from the television and the room was so dated that I felt I had gone back 10 years+.

Some of the lights didn't work from the swtich, and when I mentioned to the bellboy about this he said he didn't think the switch worked, I later found that it did, but surely one of their staff should have been able to sort this out.

Breakfast was a farce. The buffet was constantly running out and not being replenished, and despite the number of staff getting coffee was a matter of persistance, 2, 3 or even 4 requests went unoticed.

I had a meeting in in the lounge and ordered coffee with customer and ordered coffee. After I signed the check I heard my name yelled three times around the lounge by the waitress, why I'm still to find out, but this is not the service you expect from this type of hotel.

The staff as already commented need training in customer service, during my three day stay, the only exception was a waitress at dinner called Jenifer, who was cheerfull and attentive, I would suggest to the management that they promote this girl immediately.

Would I stay here again, NEVER!

  • Stayed January 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank Sedgley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,388 reviews from our community

Traveler rating
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    387
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (477)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Montreal, Canada
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed January 27, 2010

I like this hotel but they overcharge for everything. There is no free internet access and it will cost you $24 per day to use it. Crazy! Washing machines and dryers are $9 per load. Also crazy. This hotel really loves to gouge people. It made me sick. I've been traveling all across Asia since September, including Japan and Hong Kong, and this is the worst hotel for value. By the way, the location isn't good.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank malmn1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Punjab
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 21, 2010

According To me this is the best hotel to stay in singapore. this hotel gives you the value for money. Also if you stay there ask for the rooms above 20th floor to have a great of the city. The Best house keeping service and delicious breakfast. The staff too is very friendly.Rooms are also spacious. It was just Home away from home. Me and my wife just loved this hotel. Next time we are in Singapore undoubtedly it will be Holiday Inn attrium

  • Liked — Spacious Rooms and friendly staff
  • Disliked — POOL Area
  • Stayed November 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hi_Ricky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denmark
Level Contributor
194 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed January 11, 2010

Very shabby hotel compared to their prices. The location is not that great, as there is quite a walk to the nearest metro stations.

We stayed in one of the oldest rooms, and everything seem to fall apart. The cleaning staff were very lazy. One day the cleaner forgot most of this cleaning products in our room. When our trash bin was emptied, half of our bin was laying in the corridor. Nothing was dusted off. Very poor performance. We know that our room, was one of the ones, they were getting ready to renovate, but still... we paid to stay there. Paid alot it seemed.

Had trouble with their shuttle bus service too. Spoke to the conceigre about it, and was told that manager would come and speak to us. We waited and waited in our room. Nothing happend. The next day we carefully asked again, and waited a long time, before manager would speak to us and explain the mishap with the shuttle bus.

I would not recommend staying here. We were very disappointed.

  • Stayed January 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MinistryOfTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
2 reviews
4 of 5 bubbles Reviewed January 6, 2010

Great hotel. Rooms are spacious. Buffet was part of the package but gets boring as they don't change menu. They do provide a shuttle, but it's not anywhere in 6 kms area but only to two points i.e. clarke quay and orchard street. MRT is some distance from the hotel. Taxis are cheap so we used those most of the times. Concierge is really helpful. Right now they seem to be on a major cost cutting drive. So you need to place a special request for changing towels, linen or bathroom accessories. Gets kind of tiring after one or two days.

  • Stayed December 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dholax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
taiwan
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed December 30, 2009

the location is not in the shopping centre area, but they have free shuttle bus. my booking is not shown in their system so it takes a long check-in time. the room is clean but small. hotel offeres pillow selections which is very nice.

  • Stayed December 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank rubytaiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed December 29, 2009

Friendly efficient staff - excellent concierge, they couldn't do enough for us. Rooms are very big and clean and beds also big. Free shuttle into Orchard Rd and Clarke Quay is handy, otherwise a bit of a walk to shops or food. Taxis are very cheap though. The restaurant is quite expensive but the food was fine. Internet was available wired or WIFI in the room but fairly expensive. Pool area was great. The lobby is certainly spectacular.

  • Stayed December 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 6outofoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Singapore Atrium

Property: Holiday Inn Singapore Atrium
Address: 317 Outram Road, Singapore 169075, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#51 Business Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Singapore Atrium 4*
Number of rooms: 512
Official Description (provided by the hotel):
Holiday Inn Singapore Atrium is one of the leading hotel along the Singapore River. With 512 well-appointed guest rooms and friendly service, stay relaxed with accommodation that will meet your needs. Centrally located, it is in the heart of all Singapore's attractions and shopping including Great World City which is a short 5 minutes' walk away. Nestled along Havelock and Outram Road, you are just steps away from waterfront dining and entertainment from the lines of Robertson Quay, Clarke Quay and Boat Quay. Located at the gateway of the Central Business District (CBD) and financial hub, getting to meetings and company events are quick and hassle-free. Take time to experience and explore Singapore's culture diversity as Holiday Inn Singapore Atrium is situated close to the bustling notes of Chinatown, Tiong Bahru and the various ethnic areas. Tantalise your taste buds with an array of dining options available within the hotel. Atrium Restaurant, an all-day dining restaurant, serves both ala-carte menu and international buffets at breakfast, lunch and dinner. Set in a contemporary ambience, Xin Cuisine Chinese Restaurant exudes warmth and vibrance for your dining pleasure and business entertainment. Enjoy the culinary artistry of innovative Cantonese cuisine that will delight your eyes and palate. Unwind and chill out with family, friends and business associates at Lobby Lounge, a perfect enclave offering a wide selection of drinks and snacks. Stay relaxed at Holiday Inn Singapore Atrium. ... more   less 
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Also Known As:
Holiday Inn Atrium Singapore Hotel Singapore
Holiday Inn Singapore Atrium
Singapore Holiday Inn

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