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“Atrium has a good vibe and very friendly staff”

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Holiday Inn Singapore Atrium
Ranked #74 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed May 2, 2014

Holiday Inn Atrium is in a great location if you like to walk along the river or frequent the many restaurants or bars in that tourist area. Otherwise, the location is not too close to public transit.

The lobby is huge, with several pod elevators.
The decor looks stuck in the 80's. This impression carries on to the rooms, which look in need of a refurbish.

My room (on a very high floor) was functional and clean, with a nice city view.
The bed was very comfortable and the room was very sound-proof.

There was a large safe. TV channel choices were ok.
In the clothes closet, there is an automatic light that is supposed to turn off when the door is closed. It didn't work. Maintenance staff fixed it, but the fix only lasted one day.

The air conditioning, although adequately cold, was way too humid. There must be a problem with this air con because other hotels I stayed in on this trip did not have this problem.

The buffet breakfast was excellent - plenty of choices, including many healthy ones. Staff in the restaurant and ever where else in the hotel were very friendly and helpful. A small point, the chairs in the restaurant are small and not comfortable (quite old design).

The gym on the roof was not very big for the size of the hotel, however the adjacent pool and lounge chairs was quite nice

What I liked:
+ Staff friendliness and helpfulness
+ Buffet breakfast
+ Bed comfort
+ Room very quiet

To improve
- Needs upgrade / refurbish to push it to 4 or 5 stars
- Maintenance issues like cupboard light stuck on
- Improve comfort of restaurant chairs

  • Stayed: April 2014, traveled on business
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1  Thank deathracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded May 7, 2014

Dear deathracer,

Thank you so much for sharing this balanced review with us. Guest feedbacks like yours, are invaluable to us as we consistently seek for improvements to deliver greater stay experiences. I'm glad to hear that you were satisfied with the comfort of the room, variety of the breakfast spread and will definitely pass on your kind compliments to our service team. On the other hand, we hear your suggestions with regards to the room maintenance and restaurant chairs, which we will definitely take into serious consideration during our next upgrading plan.

Thank you once again for your time. We look forward to hopefully welcoming you back on your next trip to Singapore, to deliver a greater stay experience.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,528)
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1,112 - 1,118 of 2,528 reviews

Reviewed May 1, 2014

We stayed at this hotel as part of an Imagine Cruising package. The service and the room were excellent. Located close to the Robertson Quay and a walk through to Clarke Quay we found it convenient. A short walk to the Hop on Hop of bus stop was also handy. Staff were attentive and very helpful. A pleasant stay and the beds and pillows were wonderful.

  • Stayed: April 2014, traveled with friends
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1  Thank MOdjaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded May 7, 2014

Dear MOdjaji,

Thank you for taking the time to share a review on your recent stay. I'm glad to hear that we have surpassed your expectations in all and the hotel proximity to Singapore River Precinct and Hop On and Hop Off Bus pick-up point have brought about great convenience to your travel needs. It is great to know that you have enjoyed your stay with us and we hope to see you next time you are in Singapore, be it for business or leisure.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

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Reviewed April 30, 2014

This hotel is not far away from Chinatown - but I would still recommend a taxi if you want to go down there to eat dinner.

Check in was fast and friendly.

The breakfast room was messy and they were very slow to clear away tables and I was told by someone who was staying at this hotel, that the service was not up to much. During my breakfast experience, I totally agreed with her.

The rooms were comfortable enough - but do not use this hotel if you want a "room with a view"!

I had to vacate my room by 11am and my taxi was not coming until 12 noon. There is a huge lobby area, but it is not attractive and does not have anywhere to sit in comfort.

Check out was somewhat of a nightmare.

Handy for convenient stores and gifts if you are just there overnight in transit. This hotel does has a decent gym and a very small swimming pool.

I would recommend staying somewhere else if staying longer in Singapore. There are so many to choose from. This is def. a budget hotel!

  • Stayed: March 2014, traveled solo
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1  Thank diarykeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded May 7, 2014

Dear diarykeeper,

Thank you for taking the time to share your candid review with us. Please accept my apologies that we have fallen short of your expectations during your recent stay. I'm disappointed to hear your encounter this occasion which I'd like to assure you that this is not reflective of our usual service level and the standard checkout time is by 12pm. Your feedback is invaluable to us thus we would like to invite you to share more details by writing in to hiatrium@ihg.com. Thank you once again for your review and we hope to have the opportunity to serve you again.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

We spent 4 days at this hotel on our way to Australia. The staff at the hotel were very friendly and helpful. The location was very good. It was just out of the centre of the city and was a lovely stroll along the river to Clarke Quay where we would access the public transport. The hotel has a pool on the 5th floor and was very private and relaxing. The barr food was very good. We happened to be back early one evening and really enjoyed the entertainment. I can't remember the name of the band but they were very friendly. Overall our stay at this hotel was very good.

  • Stayed: February 2014, traveled as a couple
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Thank Sunseeker186643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded May 7, 2014

Dear Sunseeker186643,

Thank you for taking the time to share a review on your recent stay. It is most wonderful to hear that you had an enjoyable stay experience which was amplified with the gracious hospitality rendered by our service team. We look forward to welcoming you back in the future and to enjoy another relaxing night at our Lobby Lounge. Thank you and have a pleasant week ahead.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014 via mobile

I stayed here with my family in December 2012 (a while ago) and everything was very clean, modern and well-presented. There was ample space in both the main bedroom area and the bathroom, and both were cleaned immaculately each day. We scored a breakfast buffet deal and ate at the hotel every morning. There was a great variety of Western and Eastern foods alike, and they even had my trusty Nutella! However, one downfall is the location. The hotel was not close to a MRT station (which in Singapore, is the primary mode of transport as it's extremely convenient), and offered few buses that stopped near the hotel. Luckily for us, Holiday Inn offers a free shuttle bus that goes to a number of locations; one being a nearby MRT station and the other was Orchard Road (the primary shopping district in Singapore). This shuttle bus was extremely helpful and altogether, it was a pleasant stay at this hotel apart from the general inconvenience of the location.

Stayed: December 2013
Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded May 7, 2014

Dear Kathy L,

Thank you for sharing your positive review on TripAdvisor. It sounds like you had an enjoyable and memorable experience during your last stay with us. I am pleased to hear that you had enjoyed the room, the delicious buffet spread offered and had taken advantage of the complimentary hotel shuttle service. We do hope to welcome you back really soon, and when you do, visit the nearby Robertson Quay and Clarke Quay which are both must-visit destinations in Singapore. Thank you once again and have a pleasant week ahead.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

I refer another hotel mostly and its by chance that I had to go for the Holiday Inn and I should say quite frankly that I was not disappointed. A not so lavish hotel like the ones I was used to staying during my earlier visits, but nevertheless this is a full value for your money. The only drawback is that this is not very near to any train stations and you need to depend on taxis a lot more.

  • Stayed: August 2013, traveled on business
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Thank jacbinu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded May 7, 2014

Dear jacbinu,

Thank you for taking the time to share your review and photos on TripAdvisor. I'm glad to hear that you had an overall satisfied experience during your recent stay and find the hotel value for money. If you are to visit again, do take advantage of the free shuttle service to various attractions. Simply approach our friendly concierge team for the time schedule. Thank you once again and we do hope that you will consider us as your choice of accommodation for future visits.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

We took a suite on the 26th floor. Stunning views from the windows. A well appointed suite, almost an apartment in size, and access to the executive dining room, which you really ought to try rather than the larger dining area below. Very attentive, polite and smart staff. They will prepare anything you like.
The room was immaculately clean.
Wireless internet worked fast and trouble free.
Very quiet. Makes for a restful night after 12 hours flying.

Room Tip: Pay more for a suite
  • Stayed: March 2014, traveled as a couple
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Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded April 30, 2014

Dear gpholtonk,

Thank you for sharing this wonderful review. It is great to hear that you had enjoyed every aspect of your stay at the hotel. Indeed, all our guest rooms offer spectacular cityscape views and the Executive Club Floor offers exclusive access to the Executive Lounge, serving complimentary food and drinks. Thank you for your compliments on the service rendered by our team of staff which I'll be sure to pass on. We look forward to your next visit to Singapore and hopefully, Holiday Inn Singapore Atrium. Have a pleasant week ahead!

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Singapore Atrium

Address: 317 Outram Road, Singapore 169075, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#51 Business Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range: $138 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Singapore Atrium 4*
Number of rooms: 512
Official Description (provided by the hotel):
Holiday Inn Singapore Atrium is one of the leading hotel along the Singapore River. With 512 well-appointed guest rooms and friendly service, stay relaxed with accommodation that will meet your needs. Centrally located, it is in the heart of all Singapore's attractions and shopping including Great World City which is a short 5 minutes' walk away. Nestled along Havelock and Outram Road, you are just steps away from waterfront dining and entertainment from the lines of Robertson Quay, Clarke Quay and Boat Quay. Located at the gateway of the Central Business District (CBD) and financial hub, getting to meetings and company events are quick and hassle-free. Take time to experience and explore Singapore's culture diversity as Holiday Inn Singapore Atrium is situated close to the bustling notes of Chinatown, Tiong Bahru and the various ethnic areas. Tantalise your taste buds with an array of dining options available within the hotel. Atrium Restaurant, an all-day dining restaurant, serves both ala-carte menu and international buffets at breakfast, lunch and dinner. Set in a contemporary ambience, Xin Cuisine Chinese Restaurant exudes warmth and vibrance for your dining pleasure and business entertainment. Enjoy the culinary artistry of innovative Cantonese cuisine that will delight your eyes and palate. Unwind and chill out with family, friends and business associates at Lobby Lounge, a perfect enclave offering a wide selection of drinks and snacks. Stay relaxed at Holiday Inn Singapore Atrium. WeChat Pay is now accepted in the hotel. ... more   less 
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Also Known As:
Holiday Inn Atrium Singapore Hotel Singapore
Holiday Inn Singapore Atrium
Singapore Holiday Inn

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