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“Beautiful Hotel”

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Holiday Inn Singapore Atrium
Ranked #76 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed March 4, 2013

Stayed here for one night before flying to Sydney. Hotel is lovely. As a Platinum Rewards member I was upgraded to and Executive Club Room. These rooms are lovely. Beds are very comfortable too. I ate in the main restaurant and the food was ok. Again as a Platinum Member I received a discount on my food. Not sure its great value without this though. Overall would definitely recommend this hotel and for the quality of the hotel it was a great price.

  • Stayed: December 2012, traveled solo
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Thank TravalMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded March 5, 2013

Dear TravalMonkey

Greetings from Holiday Inn Singapore Atrium. It's wonderful that you're sharing your experience with us on Tripadvisor. Thank you for your support as a Priority Club Rewards member and we're glad to hear that you enjoyed your stay with us.

We look forward to welcoming you back to the hotel soon for an even greater experience.

Kind regards,
Linda P. Executive Office

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1,462 - 1,468 of 2,562 reviews

Reviewed March 2, 2013

My husband & I stayed here with our 2yr old son for two nights, in Feb 2013. Overall we were pretty unimpressed with this hotel. The atrium looks amazing, especially at night, so our first impression was good, although our "welcome" by the reception staff was very lack lustre.
Our room was spacious and had a good view & the hotel location was decent. However these things were over shadowed by the downfalls that included paying $40 for the worlds worst club sandwich and potato skins (room service), a terrible buffet breakfast (all the food was cold & soggy) and finally by a broken light in our cupboard (that wouldn't turn off & lit the whole room!) that we fixed ourselves by wedging tea bags into the cupboard door.
Singapore is generally expensive, but for $200 a night we still expected more from this hotel.

  • Stayed: February 2013, traveled with family
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Thank marishavh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded March 5, 2013

Dear marishavh,

Thank you for taking the time to share your comments regarding your recent stay at Holiday Inn Singapore Atrium. It was unfortunate to read that you encountered a problem with a faulty light. This issue has been noted and discussed with the team for rectification. We are disappointed to learn about the food quality which you experienced which has been brought to the attention of our colleagues and taken care off. Your feedback is valuable and we are currently in the process of reviewing them.

We sincerely hope to have the pleasure of welcoming you back in the near future.

Kind regards,
Linda P.
Executive Office

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Reviewed February 28, 2013

I have just stayed at this hotel. And the first impression is this is very old and out fashioned hotel.
Here is the detail:
The interior: very old, out fashioned, rounded rooms location. The lift is old and slow.

The bed room: old design. There is wardrobe next to bed precisely. It's really bad idea to put mirror at wardrobe door next to the bed. We could not sleep well, decrease sleep quality :(
Perhaps the designer would like to have wide looked impression. But it is really bad idea.
Scare us, when you suddenly wake up during your sleep and look at your face at the mirror.

The bath room: same as the hotel, it was so old, with many spots on the mirror. Fortunately the towell is clean and they change it and clean up the room every day.

The restaurant: the glass they put next to the drink was awfull. I take the first glass, it was still dirty. The second glass and the other next is wet. Did the hotel didn't have dryer?

The food: is not good taste. There is no speciall food at this hotel.

The staff: the good point for this hotel is only the staff, they are friendly and helpfull.

  • Stayed: February 2013, traveled on business
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Thank Indah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded March 5, 2013

Dear Indah S.

Thank you for your review on your recent stay with us.

It was unfortunate to read that you did not enjoy the quality of the hotel. We value your feedback and have discussed them with the team as we are constantly looking into areas of improvement.

We are glad to be of service to you and will continue to strive for service excellence. We trust you will give us the opportunity to welcome you back to Holiday Inn Atrium Singapore.

Kind regards,
Linda P.
Executive Office

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Reviewed February 27, 2013

Lovely Hotel.
Spacious Rooms
Friendly Staff.
Had a 3 Night Stay at this Hotel On Our recent family Visit to Singapore.
A special mention for Friendly staff at the Hotel'
Got an Early Check inn at the Hotel'
There is a South Indian Take Away Restaurant Just Opposite This Hotel on Outram Road'
It serves Dosa, Omlette , Parantha n all'
For Indian dinner ' You can easily take a cab and travel to Little India Khansama Restaurant'
It would just take 10 minutes by cab'
Clarke Quay Is Just opposite the Hotel'

  • Stayed: June 2012, traveled with family
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3  Thank ATUL_DELHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded March 5, 2013

Dear ATUL_DELHI

Thank you for taking the time to share your review with us on TripAdvisor. We are happy to hear that you enjoyed all the aspects of your stay in particular the service of our staff and hotel quality. We will definitely be sharing your comments with our team as reinforcement to continue their efforts in making the Holiday Inn Singapore Atrium a leader in service excellence.

We look forward to welcoming you back to the hotel soon for another great experience with us.

Kind regards,
Linda P.
Executive Office

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Reviewed February 27, 2013

Lovely hotel. Spacious room and friendly staff. We love the breakfast choices too. Very close to Clark Quay so we can basically walk and enjoy the bars around for a good beer or coffee. The lift's design is very interesting. We also love the bar because they play good music. The gym is awesome too and the pool is nice.

  • Stayed: December 2012, traveled as a couple
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Thank May Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Executive Office at Holiday Inn Singapore Atrium, responded to this reviewResponded March 4, 2013

Dear May Z,

Thank you for your positive review of your stay at Holiday Inn Singapore Atrium..

Your comments will be shared with our entire staff, as reinforcement to continue their efforts in making the Holiday Inn Singapore Atrium a leader in service excellence.

We look forward to welcoming back soon.

Kind regards,
Linda P - Executive Office

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Reviewed February 26, 2013

Had 2 night stopover in Singapore,typical holiday inn hotel,clean,excellent choice of breakfast,free wifi in lobby only,housekeeping a bit shoddy,had to ask for replacement towels and bathroom mat.usual expensive room bar items.A bit impersonal but ok for 2 nights.elevators in atrium quite a focus of interest point.hotel standard room smelt a bit damp,musty.large king size bed with good firm mattress and choice of pillows. Cost reasonable for expensive Singapore.£200 bed and breakfast for 2 nights for 2 people.would probably use this hotel again for brief stopover.

Room Tip: Was offered executive room upgrade on arrival for extra 70 Singapore dollars per night but not reall...
See more room tips
  • Stayed: February 2013, traveled as a couple
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Thank smithches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Executive Office at Holiday Inn Singapore Atrium, responded to this reviewResponded March 4, 2013

Dear smithches,

Thank you for taking the time to share your comments regarding your recent stay at Holiday Inn Singapore Atrium.

We are very happy to know that there were a few positive aspects to your stay such as "typical holiday inn hotel,clean,excellent choice of breakfast".

However, we are disappointed to learn about the inconveniences you experienced with our housekeeping services. Your feedback is receiving our attention and actions are in place for areas of improvement.

We sincerely hope to have the pleasure of welcoming you back in the near future.

Kind regards,
Linda P. Executive Office

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Reviewed February 25, 2013

A very interesting hotel structure. Spectacular inside view looking up or down and very interesting travelling in the lifts which run outside the lift core. In selecting the HI Atrium for a three night stay on our return to Oz, we were a bit concerned that the location would be a bit remote, but actually found it to be very good. Although the free shuttle bus into the city, which serves a number of the "River Hotels" is great, it could be very much improved by increasing the number of trips. However, we don't mind walking and the hotel is located within comfortable walking distance to many tourist activities - China Town, The Arab and Indian Quarters. The hotel is over the road from the river where there are many restaurants and it is great to walk along the river. Taxis are quite inexpensive. So plenty to do. There are a couple of convenience stores and a post office in the attached "Atrium".

Accommodation was excellent. Our room was clean,comfortable and well appointed. Check in and out was completed professionally and efficiently. The Concierge staff was very friendly and helpful. The hotel was very full, so breakfasts was quite crowded with several queues, but the food was plentiful and fresh.

Would we return - most certainly!

Room Tip: Because the hotel is circular, all rooms have views.
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  • Stayed: December 2012, traveled with family
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1  Thank rockyj837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded March 4, 2013

Dear RockyJ,

Thank you for taking the time to share your review with us.

We are happy to know that you enjoyed all the aspects of your stay so much. Your comments will be shared with our entire staff, as reinforcement to continue their efforts in making the Holiday Inn Singapore Atrium a leader in service excellence.

We hope to welcome you back for a greater experience.

Kind regards,
Linda P - Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Singapore Atrium

Address: 317 Outram Road, Singapore 169075, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#51 Business Hotel in Singapore
#69 Luxury Hotel in Singapore
Price Range: $126 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Singapore Atrium 4*
Number of rooms: 512
Official Description (provided by the hotel):
Holiday Inn Singapore Atrium is one of the leading hotel along the Singapore River. With 512 well-appointed guest rooms and friendly service, stay relaxed with accommodation that will meet your needs. Centrally located, it is in the heart of all Singapore's attractions and shopping including Great World City which is a short 5 minutes' walk away. Nestled along Havelock and Outram Road, you are just steps away from waterfront dining and entertainment from the lines of Robertson Quay, Clarke Quay and Boat Quay. Located at the gateway of the Central Business District (CBD) and financial hub, getting to meetings and company events are quick and hassle-free. Take time to experience and explore Singapore's culture diversity as Holiday Inn Singapore Atrium is situated close to the bustling notes of Chinatown, Tiong Bahru and the various ethnic areas. Tantalise your taste buds with an array of dining options available within the hotel. Atrium Restaurant, an all-day dining restaurant, serves both ala-carte menu and international buffets at breakfast, lunch and dinner. Set in a contemporary ambience, Xin Cuisine Chinese Restaurant exudes warmth and vibrance for your dining pleasure and business entertainment. Enjoy the culinary artistry of innovative Cantonese cuisine that will delight your eyes and palate. Unwind and chill out with family, friends and business associates at Lobby Lounge, a perfect enclave offering a wide selection of drinks and snacks. Stay relaxed at Holiday Inn Singapore Atrium. WeChat Pay is now accepted in the hotel. ... more   less 
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Also Known As:
Holiday Inn Atrium Singapore Hotel Singapore
Holiday Inn Singapore Atrium
Singapore Holiday Inn

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