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Reviewed June 13, 2019 via mobile

Stayed for a week with my husband, mother and 3 year old. Can't commend the front office staff enough for their kindness and attentiveness during our stay. From allowing early access to our rooms after an overnight flight, to going out of their way to personalise service throughout our stay, management of this hotel should be very proud of their team.
Great pool area we used every day with our little water baby, nice serviceable and clean rooms and a fantastic location close to the MRT. We were in walking distance of several amazing hawkers centres as well as big ticket tourist locations like Gardens By the Bay, Orchard Road etc.

Definitely recommend this hotel for its affordability and quality. Special thankyou to Honey for going above and beyond. Traveling with a 3 year old isn't always easy but the hotel certainly helped ease the way.

Only slight issue would be that the water pressure in the shower was a little low and the amount for deposit was a little surprising but no issue, had my credit card there, just waiting for the refund to come through.

Thanks for a great stay!!

Date of stay: June 2019
Trip type: Traveled with family
Thank Emily E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justuslim30, Front Office Manager at 30 Bencoolen, responded to this reviewResponded June 16, 2019

Dear Emily,
Thank you for the great review, I am delighted you were well looked after by the front office team throughout your stay. We are glad your stay was enjoyable and convenient with our well-connected location to the many places of interest. Your special mention of Honey has been conveyed to her and she is pleased she was able to make your travels with your child a little bit easier.
We greatly appreciate you choosing to stay with us and look forward to welcome you back again!
Kind regards,
Justus Lim
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019

Great location! Bencoolen MRT is right next door. Hotel is also very near the National Museum, and is walking distance to Chijmes and Orchard Road. Rooms are spacious and clean, with terrace. Staff is very friendly and attentive. They have a good breakfast buffet in the hotel. There is also a nearby food court and convenience store. Wifi connectivity is strong. Enjoyed my stay here and will definitely return.

Date of stay: June 2019
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank rschav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justuslim30, Front Office Manager at 30 Bencoolen, responded to this reviewResponded June 14, 2019

Dear rschav,
Thank you for the great review I am glad you liked our well-connected location and attentive and friendly service.
We look forward to your next stay with us!
Kind regards,
Justus Lim
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019

Our family of 11 stayed for 7 nights in this hotel in 2 triple rooms and 2 deluxe king rooms. The triple rooms had 2 queen beds per room which was great for 3 adults and 2 adults 2 children.
The hotel kindly put us all on the same floor (13th) and we had a great stay there.

The location of this hotel is fantastic.
It is walking distance from 3 different MRT stations on different lines - Bencoolen station (across the road, literally!), Bras Basah (1 minute) and Dhoby Ghaut.

In actual fact, it is walking distance from pretty much anywhere in central Singapore. 20 minutes to Little India, Clarke Quay, Esplanade, City Hall and 10 minutes to Bugis and Rochor. I appreciate many people won't want to walk around Singapore in the heat.
There is a bus stop right outside the hotel and on Bras Basah Road to get you anywhere.
There is a 7 eleven next door as well as a food court.
As a vegetarian, there is also a massive vegetarian restaurant complex (Fortune Centre) a 5 minute walk away which was very handy.

Breakfast had a mixture of continental breakfast and fried rice/noodles, roti pratha, noodle soup and sausages, bacon etc.
As a vegetarian the cooked breakfast was limited but the roti pratha was always good and the fried rice was fine.

The rooftop pool was really nice and the hotel had a small gym and laundry facility which we had no problems with.

One negative however, - one room (1315) had a minor problem with ant-like insects and although this was mentioned at the front desk, it did not solve the problem. None of the other rooms had this issue.

That's why I give it 4 stars rather than 5.

I would happily stay at this hotel again.

Room tip: higher floors will probably be quieter
Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank pretind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justuslim30, Front Office Manager at 30 Bencoolen, responded to this reviewResponded June 12, 2019

Dear pretind,
Thank you for the good review, I am glad you had a comfortable and enjoyable stay. It is fantastic that you were able to take advantage of our central and convenient location to explore the many places of interest. Your feedback is important to us and will be communicated to the relevant department.
We look forward to your future visit to 30 Bencoolen!
Kind regards,
Justus Lim
Front Office Manager

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Reviewed June 11, 2019

We didn't get to the hotel until after midnight, but were met with smiling faces. The room was clean and very quiet, although the bed was not comfortable (too hard for us). The location was great, we walked to a lot of places (Bugis Mall, Little India, etc). The MRT is right by the hotel, which makes for easy transport all over the city. We didn't enjoy the breakfast buffet, but there are plenty of other options near by. Would definitely stay here again.

Room tip: We stayed in 1313 and it was extremely quiet.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank kkipes975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justuslim30, Front Office Manager at 30 Bencoolen, responded to this reviewResponded June 12, 2019

Dear kkipes975,
Thank you for your great review, I am pleased that our friendly staff made you feel welcome. We are glad you enjoyed our location and quiet rooms. Your feedback is important to us and will be communicated to the relevant departments.
We look forward to your future stay with us!
Kind regards,
Justus Lim
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

Excellent hotel and very friendly staff. Room comfortable and quiet and service promptly.
Transport MRT right next door and Taxi stand across the road, and good food available next door as well.
Bugis shopping mall Raffles city and Orchard rd all close by

Room tip: Room above 8th floo and at the back of building
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Service
Thank JimandSylvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justuslim30, Front Office Manager at 30 Bencoolen, responded to this reviewResponded June 11, 2019

Dear JimandSylvia,
Thank you for your excellent review, I am pleased your stay was comfortable and pleasant with our helpful service and well-connected location.
I hope to welcome you back soon!
Kind regards,
Justus Lim
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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