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“Just Average”

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Bayview Hotel Singapore
Ranked #193 of 314 Hotels in Singapore
Yogyakarta, Indonesia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Just Average”
Reviewed January 16, 2013

Stay for one week with the same menu everyday for breakfast. Noise from MRT construction right in front of the hotel, local government build a new MRT station at Bencoolen street. The good thing was they give free internet access with a good speed bandwidth.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adminSMY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSingapore, General Manager at Bayview Hotel Singapore, responded to this review, January 31, 2013
Thank you for sharing your feedback on Trip Advisor. We have noted your comments on the breakfast menu which we will be working with the department concerned for improvement. Regarding the noise from the MRT construction, we are working closely with the Authority to minimize the inconveniences. The MRT construction is part of Singapore upgrading to provide more connectivity for the residence as well as overseas visitors in the future. This MRT line is directly connected to Singapore Expo and Changi Airport. We are glad that you have enjoyed the free internet access with a good speed bandwidth.
We look forward to having another opportunity to welcome you back to Bayview Hotel Singapore

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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723 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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English first
London, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 12, 2013

Stayed at the Hotel for three nights from 7th January, checked in around 9am after leaving a cruise ship. Although check in was from 2.00pm they were able to offer a twin room immediately but stated that a double room that I had requested would be available later so I decided to leave by luggage and return. The room was a little tired but the bed was very comfortable and since I was out during the day and was allocated a room along the side of the hotel I was not affected by the construction work which was being carried out outside the hotel.
However I was concerned by the standard oh housekeeping especially in the bathroom, the bath was dirty and there was mold on the ceiling and around the soap dish and overall could have done with a good deep clean, No bathmat was provided and a light did not work. In the room the fridge was in urgent need of defrosting and was dripping water. Finding an opened bottle of water in the fridge and a shower cap hanging on the shower curtain rail from a previous occupant rather confirmed by views on the housekeeping.

Overall the Hotel was in a good location and near a metro station, If I were return to Singapore I would probably want to check out the competition first but would not rule out a return to the Bayview.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graham R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSingapore, General Manager at Bayview Hotel Singapore, responded to this review, January 31, 2013
Thank you for taking the time to write about your recent visit. We appreciate very much for your comments on our good location and near the MRT station. On another note, we take your constructive feedback on the current level of service of our housekeeping issues. We will be sure to seek for improvement on those areas to meet and exceed our guests' expectations.
We look forward to having another opportunity to welcome you back for another Bayview experience in the near future.

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 4, 2013

We stayed at the Bayview from 22nd to 30th December while visiting Singapore for a short break.

The good -

1. The bed was extremely comfy and I slept like a log on it.
2. There was always bags of hot water for showering etc and the water pressure was excellent so if you are like me and enjoy a shower that pins you to the wall then you'll enjoy the Bayview.
3. Staff service - extremely courteous and obliging.
4. The pool on the roof - hardly gets used and there are also coin operated washing facilities on the roof.

The not so good -

1. The rooms are tired and the hotel needs refurbishment.
2. We found holes in the towels and bed linen. They need replacing.
3. As the shower is great so is the amount of steam produced and the extract system mcannot cope - small gripe!
4. Breakfast is not the best with the dining room looking like a battleground as the staff cannot clear quickly enough.

I have seen reviews that give the hotel a tough time especially regarding the Bencoolen Street MRT Station Construction. Nothing to be done about this and unless you are a shift worker it shouldn't give you are hard time. Starts at 8am and finishes at 10pm.

Overall - I liked my stay at the Bayview and would stay again. It's a good hotel and well located just two blocks from Raffles if you want to stay in Singapore on a budget. Don't bother with breakfast unless you really want to get in the dining room early.

Room Tip: Try to get a room on the left hand side as you get out the lift as this is away from the constructio...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSingapore, General Manager at Bayview Hotel Singapore, responded to this review, January 31, 2013
Thank you for choosing Bayview Hotel Singapore as your preferred choice and I am glad that you have enjoyed the stay with us. We thank you for acknowledging our effort in providing excellent facility and extremely courteous and obliging staff service.
Your positive review is certainly encouraging for us to move forward towards achieving service excellence!

Taking your positive & constructive feedback on board, we will be sure to seek for improvement upon current facility and service. Thank you for your sharing and we look forward to welcoming you back for another Bayview experience on your next visit.

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 29, 2012

We stayed in this hotel from Dec 1-7, 2012 and we thought it was great value for a family of 4 with 2 small children under 4. We paid $SGD 276 per night (Superior room) nett inclusive of buffet breakfast for the whole family. We travelled with 2 other families with 2 children under 5 and overall, we had no problems with the hotel.

The hotel and lobby itself is nothing to look at but we knew that when we made the booking. We were also aware of the big construction happening right in front of the hotel but all of this didn't discourage us as we had read about the great location and facilities near by, which mattered more to us.

Pros:
24hr Kopitiam (food court) and 7Eleven less than 10 mtrs from the hotel
Around the corner from Bras Basah station which is about 3 stops from Orchard
Use of washing machine and dryer for SGD$12
Clean
Free internet connection in the room - bring a laptop (network cable provided)
Free wifi in the lobby
Nice pool - 1.2 mtr deep (no shallow end), very clean
Close to Marina Bay and Orchard road
Buffet breakfast good

Cons:
Construction in front of the building, completion due 2017
Sofa "bed" was a small chaise-like bed - my own misunderstanding as I had expected a fold-out sofa bed.
No linen provided for the sofa bed.

Overall, we absolutely enjoyed staying here and would definitely stay again. The noise did not bother us one bit as most of it went on during the day and after being out all day, we were sound asleep by night. Usually, construction noise stops by 10pm.

Room Tip: For families with toddlers and babies - one of our friends we were travelling unfortunately got give...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VIN55A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSingapore, General Manager at Bayview Hotel Singapore, responded to this review, January 3, 2013
Thank you for sharing your feedback on Trip Advisor. It’s been our honour to have you as our guest. We are most delighted to learn that you are happy with our facilities and hotel’s surrounding despite some disruption causing inconvenience from the MRT construction.

As far as possible, Bayview Hotel Singapore tries to accede to customers’ preferences/or requests and special requirements.

The Management is constantly looking into areas of improvements in the best of our efforts. Assuring you of our best attention and service at all times.

We look forward to having another opportunity to welcome you back to Bayview Hotel Singapore.

Kind regards,
Francis Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 29, 2012 via mobile

Bencoolen Rd where Bayview is located is currently being ripped up to make the new Bencoolen MRT station so be prepared to walk around construction hoarding, construction workers and listen to the mechanical banging of digging equipment 7 days a week. Luckily the construction stops at a fairly reasonable time of 8-9pm, which is fine if you're not an early sleeper. However, it starts around 7am so expect to be woken up by the pounding if on lower floors. The rooms themselves are in good/ average condition. Ensure you get a non smoking room/floor unless you're fine stepping out of the lift into an overpowering smell of cigarettes. The pool on the roof is nice but small. The breakfast buffet is missable-go to the nearby Kopitiam for a much better meal/value. All in, I'd stay again as the construction didn't bother too much, we got a good deal on the rooms and the location is excellent to Orchard, Bugis, Marina Bay - pretty much anywhere is easily accessible via the nearby Bras Basah MRT in only a few stops.

Helpful?
Thank RJW2012
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BHSingapore, General Manager at Bayview Hotel Singapore, responded to this review, January 3, 2013
Thank you very much for taking time to review your experience at Bayview Hotel Singapore. We have taken note of your comments and apologized for the inconvenience caused. We are most delighted to learn that you are happy with the room condition and location despite some disruption causing inconvenience from the MRT construction. We are working closely with the Authority to minimize the inconveniences. The MRT construction is part of Singapore upgrading to provide more connectivity for the residence as well as overseas visitors in the future. This MRT line is directly connected to Singapore Expo and Changi Airport.

We wish to inform that all our guest rooms will be converted to non-smoking with effect from 31 January 2013.

We look forward to welcoming you back for a greater experience.

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
United Kingdom
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 13, 2012

Ok. Decent basic room. Well positioned for all major sights. Was put off when arrived as major building works directly outside hotel for new metro station. Asked to be moved to room at rear but only at third change did we get what we had originally asked for, a twin room. Wherever your room there is either building works or air con works. I wouldn't use again but would look to the well known chain hotels.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank babyboomer12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSingapore, General Manager at Bayview Hotel Singapore, responded to this review, January 3, 2013
We thank you for taking time to write in which allow us to address the shortcomings. As our valued guest, we appreciate tremendously your feedback and apologized for the inconvenience caused. We will be sure to take your valuable feedback on board to seek for improvement whenever possible.

The Management is constantly looking into areas of improvements in the best of our efforts. Assuring you of our best attention and service at all times.

We hope to welcome you back in the not too distant future.

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cairns
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 10, 2012

The hotel is right next to a noisy construction site and because of this taxis have trouble finding the hotel ( We had to call one twice before we were picked up) Our booking was also mixed up and my boyfriend and I firstly were given a room with 2 single beds. When we went downstairs to get the room changed the only option given was a king bed on a smelly smoking level floor. The rooms are very average and the sheets had some sort of stain on the side of them, the carpet is old, and the bathroom is dated. However the free wifi in the lobby is good and it is in a good location, a short walk to orchard road, MRT station and the raffles hotel, a 7/11 and 24 hr food court.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aimeejane21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHSingapore, General Manager at Bayview Hotel Singapore, responded to this review, January 3, 2013
We thank you for taking time to write in which allow us to address the shortcomings. As our valued guest, we appreciate tremendously your feedback and apologized for the inconvenience caused.

The Management is constantly looking into areas of improvements in the best of our efforts. Our upgrading programme is in the pipeline in line with the MRT completion. We hope that the experience you have had does not deter you from staying with us at Bayview Hotel Singapore where we look forward to welcoming you back soon

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayview Hotel Singapore

Property: Bayview Hotel Singapore
Address: 30 Bencoolen Street, Singapore 189621, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #193 of 314 Hotels in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bayview Hotel Singapore 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
Bayview Hotel Singapore shall be closed for major renovation from 25 Sep 2016 till mid July 2017. Contemporary Fifteen-story Hotel located 4 km from train station & 22 km from airport. ... more   less 
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Also Known As:
City Bayview Hotel Singapore
Singapore City Bayview Hotel
City Bayview Singapore
Bayview Singapore
Bayview Hotel Singapore

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