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“Another great stay”

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Royal Plaza on Scotts
Ranked #46 of 312 Hotels in Singapore
Certificate of Excellence
Scotland
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Another great stay”
Reviewed April 28, 2014

This was out second visit to this hotel. We were on a 2 night (1 - 3 April) stay before our cruise but were originally offered a different hotel by cruise company but requested this one instead as we knew it would be good. This time we were given an upgrade. Cannot really fault anything. Would have liked to try buffet at night but it was rather expensive. Work ongoing at front did not really cause any problems during our stay. Would return if back in Singapore.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eibmorcreba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, April 30, 2014
Dear eibmorcreba,

Welcome back to Royal Plaza on Scotts!

I am heartened that you insisted on staying with us despite being offered an alternative in line with your cruise package and you are definitely welcome back anytime. Our dinner spread at our award-winning buffet restaurant, Carousel, is one of our many guests’ favourite and I do hope you will give it a try during your next stay – perhaps for a special occasion! We promise it will be worth it.

We look forward to your return on your next visit to Singapore.

Kind Regards,

Patrick Fiat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (801)
Date | Rating
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English first
Jakarta, Indonesia
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 28, 2014

i haven't had such a nice service at any hotel in singapore. staff gives you attention, explains everything in detail and go the extra mile to make your stay a pleasant one.
the checkin and check out was fast and smooth. breakfast is not to be missed.
if you can spend a bit extra then take the club floor as it gives you access to club room with complimentary food and drinks.

Room Tip: dont miss the breakfast and pay a bit extra to take a room on club floor
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yasirriraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, April 30, 2014
Dear yasirriraz,

Thank you for your lovely review!

I am extremely pleased to hear that the service we rendered during your stay exudes excellence. We aim to allow guests to view our hotel as a “home away from home” and I certainly hope your stay was one of a similar nature. Please return to stay with us again soon – the Royal Club team looks forward to taking care of you once more.

Kind Regards,

Patrick Fiat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 28, 2014 via mobile

The hotel is great for first timers or those who occasionally visit Singapore
Great hotel location wise. Great breakfast. Rooms dated but clean.

But for those loyal visitors who come two or three times a year in the past seven years with husband and staying with parents since my childhood days, no acknowledgement was ever made with an upgrade or free breakfast. So my six day booking was cut short to one day and we went across the road to the hyatt for the first time. And they immediately upgraded us from a room only rate to a club room rate with all the benefits. Yes very hurt by the fact that the Royal Plaza never did this! (More so when I see fellow trip advisors commenting on their upgrade!)

So in essence great hotel only when you get their special offers. Dont be loyal, shop around when best offers are made by any hotel in Singapore.

The rooms although clean were very dated and very contradictory to their very modern soon to be finished facade. I hope they do the rooms to match this facade soon after.

For irregular visitors great hotel. Business visitors would appreciate the free internet. But for those with children possibly not the best option as their pool is not kiddy friendly, with the shallowest depth at 1.5 metres.

Sadly we won't be booking the Royal plaza again, only because of the fact they didn't acknowledge loyal visitors who used to recommend this hotel to their family and friends.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank atheniancat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, April 30, 2014
Dear atheniancat,

Thank you for your valued feedback.

I regret to hear that you had a disappointing experience with our hotel and that we failed to make you feel that you were a valued loyal guest. I am particularly concerned that no recognition was made to your family despite your frequent patronage to our hotel in the past years.

Room upgrades are subject to availability and hotel occupancy, although priority is given to members of our loyalty program. We regret that your feelings as a loyal guest were hurt when we failed to accord the room upgrade you were hoping for.

Please allow me to assure you that our loyal guests are all valued and important to us. We have received your private message about your stay and are looking into it.

We do hope you will be able to give us a chance again for us to show you that we can do better.

Kind Regards,

Patrick Fiat
General Manager
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Perth
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 28, 2014

This was our second trip to Singapore and this time we stayed at Royal Plaza for a week's holiday in January 2014 in a Deluxe Room. We only have good things to say about this hotel. The room itself was quite large (32m2) which for Singapore is a decent size. The bed was extremely comfortable and there was an extra armchair in the corner to chill out in. Free nespresso coffee in the room and free snacks and drinks was a great money saver as it meant we didn't have to buy coffee at a cafe everyday. Our room was right at the end of the hallway, which meant we were quite far from the lift so it was very quiet and couldn't hear a thing from anyone else. Staying on a higher level for the Deluxe room was definitely worth the extra few dollars. The cost of this hotel isn't cheap but neither is most of Singapore. You pay for what you get and it was worth the money.

The breakfast buffet was amazing each day and there is a huge variety of foods to pick from. This restaurant is rated as one of the best in Singapore so to have it free in our room price was a bonus and also very convenient. We looked forward to eating breakfast everyday.

Hotel facilities were also great, loved sitting by the pool and relaxing. And the main hotel foyer is just gorgeous.

The location of the hotel suited us to a tee. The hotel is very close to MRT Orchard Road and there is a Meida-Ya next door if you need any groceries or goods from the chemist. Shopping right at our doorstep, great restaurants around and having the MRT so close by made travelling around Singapore so easy. This part of Singapore is right in the hustle and bustle so if you don't like crowds then this isn't the place for you. But we loved it. Would stay back again here for sure and recommend it to everyone.

Room Tip: Upgrade to the Deluxe Room, you'll get to stay on a higher level where it's that little bit...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, April 30, 2014
Dear Jessica S,

Thank you for your kind and generous feedback.

It was lovely having you back on our sunny island, and thank you for choosing to stay with us at Royal Plaza! I am delighted that you enjoyed your room as well as our complimentary nespresso coffee and minibar. We aim to bring as much value to our guests as possible, and I do hope it made for a more convenient stay.

How heartening to hear that our buffet breakfast was something you looked forward to everyday. Our culinary team will be very pleased to hear that.

I hope you enjoyed shopping in Orchard Road! The hustle and bustle isn’t for everyone, but we welcome our guests to relax with us at the hotel just to get away from it all – be it in between shopping trips or simply just to enjoy a cooling drink by our swimming pool.

Our opportune location makes for more convenient commuting in the town areas as it is very central. Should you wish to visit further attractions on your next visit to Singapore, our friendly concierge team would also be happy to arrange a taxi for you to take you wherever you may wish to go.

I am humbled that you loved your stay with us. We appreciate your recommendation and look forward to hosting you again soon!

Kind Regards,

Patrick Fiat
General Manager
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Adelaide, Australia
1 review
Reviewed April 26, 2014

My mum and I stayed here for 1 week over Easter. It was fantastic we booked early which meant free mini bar and breakfast everyday. The staff were very welcoming, friendly and polite. They made you feel important and went the extra mile to make sure you were taken care of. It is only a few minutes walk to the nearest train station (orchard) and buses leave from outside the hotel. There are huge shopping centres within a 5 minute walk. Lots of places to eat around there too. We had the buffet dinner one night, it was expensive but worth it. The food was fantastic. The service in the restaurant was fantastic as well. I would recommended this hotel to friends and family.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kurka001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, April 30, 2014
Dear Kurka001,

Thank you for such a heart-warming review. We are delighted that you had a fantastic experience and felt well taken care of during your recent stay with us.

First of all, your recognition of the team’s service is very encouraging and has affirmed the hotel’s commitment to excellent service. We are committed to go the extra mile to take care of all our guests.

It is heartening to know that our prime location in the Orchard Road district has served you well for your trip with plenty of shopping and dining options, especially since we are a few minutes’ walk from Orchard MRT station.

We're delighted you enjoyed your stay here, as well as your experience at Carousel. Your compliments and recommendation are truly appreciated. We look forward to having you here with us soon.

Kind Regards,

Patrick Fiat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
424 reviews
218 hotel reviews
common_n_hotel_reviews_1bd8 467 helpful votes
Reviewed April 25, 2014

My niece, his parents and I visited Singapore during the past Easter holidays, I had done a thorough research before going. I looked for a large room accommodating all of us or alternatively 2 interconnecting rooms. I found this one luckily which had promotion at the time (it's 4 months in advance).

They perfectly meet my request of 2 interconnecting rooms one with a king size bed and another of twin bed. Mini bar here is free having about 6 cans of drinks and 2 biscuits, refilled everyday. All we need were well provided in the room. It has a beautiful coffee machine too.

One thing can be improved is that it lacks of lower pillows for children.

The lobby is beautiful and nicely decorated. Staff diligent. The buffet dinner in its award-winning restaurant Carousel looks good but we didn't try it as we think our home Hong Kong already has the best buffets of the world. We just had buffet breakfast in Carousel, quite good.

The location is good in Orchard area. 5 mins walk to MRT station with many shopping malls around.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissHK2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, April 30, 2014
Dear MissHK2009,

Thank you for staying with us and posting this detailed and thoughtful review. We hope you and your family had a good Easter holiday in Singapore.

We're delighted to learn you enjoyed all aspects of your stay. Our complimentary minibar and in-room Nespresso machine are aimed at bringing convenience and great value to our guests – I am glad that you enjoyed these little gestures on our part.

We will take note of the comment regarding lower pillows for children. Thank you for bringing this to our attention and we will be sure to review it.

You are very fortunate that Hong Kong is home to many wonderful restaurants. That said, I still hope you give our buffet dinner a chance the next time you are here. We are very proud of our award-winning buffet restaurant, Carousel, and are confident its dinner spread will impress your family. I am sure you will all get the chance to enjoy the wide variety of local and international cuisine that may be less accessible in Hong Kong.

Once again, thank you for staying with us and we look forward to taking care of you and your family soon.
Kind Regards,

Patrick Fiat
General Manager
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Melbourne, Australia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 25, 2014 via mobile

I booked a Club Room as I was travelling alone on a stopover from London to Melbourne. I could not fault anything, the service was outstanding, the staff friendly, I would recommend to anyone to spend an extra few dollars to gain access to the lounge. In service comforts for all rooms included nespresso machine and minbar .I would certainly stay here again.

Stayed April 2014
Helpful?
Thank RobynH19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, April 30, 2014
Dear RobynH19,

Greetings from Royal Plaza on Scotts!

Thank you for taking the time to leave us this lovely review. I am pleased to hear you had a wonderful stay during your stopover in Singapore.

Thank you for your compliments on the Club Lounge. It was our pleasure to have you with us at the Royal Club, and I am glad that you enjoyed the club benefits and found it to be of value. Indeed, the afternoon tea and evening cocktails offered in the club lounge is a privilege many of our guests love!

Your compliments and recommendations are truly appreciated. Please visit us again should your travels bring you back to Singapore and we look forward to seeing you soon.

Kind Regards,

Patrick Fiat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Plaza on Scotts

Property: Royal Plaza on Scotts
Address: 25 Scotts Rd, Singapore 228220, Singapore
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Singapore
#22 Family Hotel in Singapore
#29 Business Hotel in Singapore
#46 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Royal Plaza on Scotts 4.5*
Number of rooms: 511
Official Description (provided by the hotel):
Royal Plaza on Scotts is a deluxe Singapore hotel offering free WIFI and high-speed wired Internet to cater to your business needs. The rooms are also equipped with free Nespresso gourmet coffee, minibars that are replenished daily and free local calls. Delight yourself with meals at award-wining buffet restaurant, Carousel or try out our delicious Artisan cupcakes by Gourmet Carousel. Enjoy exclusive access to 24 hour facilities such as the Internet Lounge and the gym. Our excellent location in Orchard Road means that we are steps away from iconic shopping malls such as ION Orchard, Paragon and Takashimaya and a 10-minutes' drive to the main business and financial institutions like Marina Bay, Shenton Way and Suntec towers. Upcoming events in Singapore: Food & Hotel Asia 2016, Great Singapore Sale and CommunicAsia 2016 ... more   less 
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Also Known As:
Royal Plaza On Scotts Hotel Singapore
Royal Plaza On Scotts Singapore

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