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“Excellent location”

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Royal Plaza on Scotts
Ranked #46 of 315 Hotels in Singapore
Certificate of Excellence
Loughborough, United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent location”
Reviewed July 31, 2013

This hotel is extremely well-positioned for the better part of Orchard Road, located as it is almost a stone’s through from it. Given it is a three-minute walk to the Orchard MRT, it is clearly convenient for Singapore generally. Its location is its key selling feature, although its rooms are well-appointed and very comfortable and I liked the Nespresso machine and complementary minibar (obviously with limited drinks/snacks, but nevertheless appreciated). However, I found that staff - other that on reception - didn’t often say anything or look at me in passing, which I found to be unprofessional (compared with other good-quality hotels in Asia) and in need of remedying. Still, a very good hotel overall, and I’d happily return.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, August 13, 2013
Dear James P,

Thank you for your feedback. I am glad that your stay was comfortable and that you especially liked the Nespresso coffee machine and complimentary mini bar.

Having said that, I’m concerned that our staff gave you the impression that they were unfriendly and lacked warmth. Please know that I will bring this up with them so that they will be reminded of how important this is to guest experience. And we’ll make sure that this is addressed on your next visit.

See you again soon!

Sincerely,
Patrick Fiat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,398 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (820)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Jakarta, Indonesia
1 review
Reviewed July 31, 2013

The cleanliness and services in this hotel is the best and the pricing is so low for a quality like this. The location itself is so near to Orchard and its MRT station. So, for me is the best hotel to choose for business and leisure.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diansbudiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, August 13, 2013
Dear diansbudiman,

Thank you so much for sending in a review.

We are glad that you had a great stay with us and that you managed to book a promotional rate that was a good value for you.

We hope to have you back again soon!

Best regards,

Patrick Fiat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 31, 2013

A hotel steps from transport facilities and amenities at the junction of Orchard Road and Scotts Road. 24-hour food nearby if you need. All rooms are smoke-free. Everything you'll expect from a top hotel, Good bed, good showers, spacious rooms, nespresso coffee machine with complimentary coffees. Everything edible inside the room is complimentary :-D

Room Tip: Rooms at higher floors are bigger.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, August 13, 2013
Dear tonyteokk,

Thank you for writing in your feedback.

It’s good to know that you had a wonderful stay with us and that you enjoyed the hotel’s amenities, and especially found our location second to none!

We hope to see you again soon.

Kind regards,

Patrick Fiat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bordeaux, France
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 31, 2013

At 2 minutes from Orchard road and Ion mall, a really good Hotel with :
-very nice room, not noisy
-very good room service (from cleaning to mini bar)
-in room nespresso caps

Huge breakfast buffet @ carrousel restaurant

Room Tip: no smoking hotel you can order food till 3am
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NicolasH33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, August 13, 2013
Dear NicolasH33,

Thank you for sending us your feedback.

It’s great to know that you had a nice stay with us and that everything was accessible for you.
I am happy to hear that you loved the huge spread of our breakfast. We’re very proud of Carousel!

We look forward to your next visit!

Kind regards,

Patrick Fiat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 2 Contributor
3 reviews
Reviewed July 30, 2013

The Royal Plaza was the last stop of our month long holiday in Asia. The location was great, close to all the shops and eateries. The doorman and housekeeping staff were amazing and always full of smiles and a friendly greeting. Would definitely return.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phyllis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 30, 2013

From arrival to departure, efforts in providing assistance and services by the hotel and staff were more than superb. Attention were given to the littlest of details. Requests made were handled promptly and seamlessly. Most important, the atmosphere exuded warm hospitality. Highly recommended.

Room Tip: Well furnish, fresh and clean. The amenities were of quality and well replenished.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqueline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne Australia
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 30, 2013

We stayed for a couple of nights on our way home from Sri Lanka. We stayed in a Premier Room on the 11th Floor. While it was not a huge room it was very comfortable and had everything you would want. The internet was fast and reliable. The complimentary mini-bar was a nice touch. The buffet breakfast had a nice range and good quality. The customer service was excellent.

I had one little hiccup which was frustrating but ultimately resolved. I accidently left a bottle of tablets on the table after having breakfast. When I realised about 15 minutes later, I returned to the restaurant hoping to find them put aside. Despite a search they were not found and the staff insisted that they could not have been thrown out and questioned whether I was sure they had been left on the table. I told them I had definitely left them on the table. As they could not be found I had to find a nearby pharmacy to try and replace the medicine. Later in the day upon returning to the hotel I received a note in our room that the medicine had in fact been found. A customer service manager apologised but if the staff member who cleared the table had only put them at the restaurant reception as was the normal practice (as advised by the restaurant manager) all this hassle would have been avoided. As I said, a small hiccup but an unneccessary one.

Overall I believe that the RPOS is in an excellent position for both shopping and transport and offers excellent value for your money. What you save on accommodation costs compared to some nearby hotels can be spent on shopping and eating!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DWL888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Plaza on Scotts

Property: Royal Plaza on Scotts
Address: 25 Scotts Rd, Singapore 228220, Singapore
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Singapore
#22 Family Hotel in Singapore
#29 Business Hotel in Singapore
#46 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Royal Plaza on Scotts 4.5*
Number of rooms: 511
Official Description (provided by the hotel):
Royal Plaza on Scotts is a deluxe Singapore hotel offering free WIFI and high-speed wired Internet to cater to your business needs. The rooms are also equipped with free Nespresso gourmet coffee, minibars that are replenished daily and free local calls. Delight yourself with meals at award-wining buffet restaurant, Carousel or try out our delicious Artisan cupcakes by Gourmet Carousel. Enjoy exclusive access to 24 hour facilities such as the Internet Lounge and the gym. Our excellent location in Orchard Road means that we are steps away from iconic shopping malls such as ION Orchard, Paragon and Takashimaya and a 10-minutes' drive to the main business and financial institutions like Marina Bay, Shenton Way and Suntec towers. Upcoming events in Singapore: Food & Hotel Asia 2016, Great Singapore Sale and CommunicAsia 2016 ... more   less 
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Also Known As:
Royal Plaza On Scotts Hotel Singapore
Royal Plaza On Scotts Singapore

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