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All reviewsfree mini barcarousel restaurantorchard roadthe royal club loungenespresso machinepremiere roomfar east plazaion orchardfree wifireplenished dailyshopping districtnon smokingexcellent locationhalal foodbuffet breakfastcentral locationrain shower
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Reviewed December 19, 2012

Upon entering the Hotel Lobby i was impressed by how the decor are well placed, have gone there during December so the decor are of Christmas theme. The front desk ladies were so accommodating it makes you really feel at home.

Their breakfast buffet is huge giving you selections on asian or american style breakfast, you can actually mix and match so that is another plus. Their fruits bar is also something worth trying out when you take your breakfast.

Our room was so clean and so cool, i love their welcome gifts and their dulce coffee maker. The beds are just right and the pillows so soft.

The in-room service was also something worth trying although food is a bit expensive. The staff delivering your food are really so accommodating and very helpful.

As for the location it is just near a bus station, it has its own taxi stand and it is near orchard road where most of the big shopping malls are located.

My stay in Singapore was made really special by the Royal Treatment given to me by Royal Plaza on Scotts.

Room Tip: Ask the staff to get you a taxi so you won't be waiting for a long time outside the hotel.
  • Stayed: December 2012, traveled with friends
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1  Thank Vince T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

You couldn't find a better location in Singapore. Orchard Road with all it has to offer is on your doorstep. The MRT is 2 minutes away and the free bus to Universal Studios/Sentosa is across the road. The SAEx (Singapore Attraction Express) busses leave from right outside the hotel. You can get a direct service to the Zoo, Night Safari ect for $4.50. You would be hard to find a better value Hotel in this location. The service can't be faulted from the minute you arrive to when you are escorted to your taxi on departure. The rooms are clean, very comfortable and usual to a hotel of this standard. The breakfast is well worth it and if possible get it included in your Hotel Deal. It,s more like a brunch and sets you up for the day. Free Wifi in your room is very handy and the free minibar although basic is a nice touch. The only downside to this Hotel is the small pool, but then you don't go to Singapore to sit around the pool. Hotels with big lagoon style pools arent usually in this location. So it's a trade off.
This was our second visit to the hotel and we were again pleased with our decision. We have recommended it to friends and family and will continue to do so. Enjoy

  • Stayed: December 2012, traveled with family
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2  Thank Skibuni5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

The only reason why we chose this hotel is because I've previously stayed here and had a really good experiences. Heck, we're even signed up for their loyalty program.
The reason why I WON'T EVER stay here again is because their customer service has dropped significantly since my last stay.

>Do not expect to check in on time (at least 2 hours delay). But expect to be forced to check out on time.

>Expect the staff to try to force you to accept a different room arrangement than requested (we requested connecting rooms specifically to better take care of an 80 year old elderly. They told us the rooms aren't ready yet so if you want to check in, shut up and take one room first and they'll give you another room at a different floor)

>Expect rude and passive aggressive staff at your service (we were told to come back in an hour for our rooms, so we went for lunch and came back then was told that they haven't even STARTED cleaning the rooms yet and to come back in another hour or two if we insist on the connecting rooms and they tried to force us to take different rooms again.)

>Expect your room's air conditioning and mini-bar fridge to malfunction and the staff to shrug at your notification. (Fridge was leaking and temperatures can't be controlled. Your options were too warm or too cold.)

>Do not expect that their free wifi is stable.

>Expect staff to treat you differently if you don't speak Manadarin (as observed on multiple occasions)

Positive:
>Do expect food to be excellent at Carousel.

  • Stayed: December 2012, traveled with family
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8  Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

One of the nicest hotel I've stayed. Very strategically located in Singapore's city centre. 5min walking distance to Ion Orchard, Far East Plaza and many other shopping malls. Staff were very polite and courteous at all times. Modern, simple and clean room with comfy beds. Plus the mini bar refreshments are free! Will definitely come back

  • Stayed: December 2012, traveled with family
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1  Thank maltraveller07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

I congratulate Royal Plaza or being one of the best hotels in Singapore. Thank you for providing great service during our stay. The location of this hotel is very convenient, especially the walking distance towards MRT, shopping malls, etc.

The efficient manner that they handle check-in / check-out services were great.

We look forward to stay at Royal Plaza again.

  • Stayed: December 2012, traveled with family
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1  Thank ReeMz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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