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allisonTFremont
Fremont

This is a true four stars only hotel.

4.0 of 5 bubblesReviewed Aug 22, 2012
We stayed at the Royal Plaza last week and here is my review:
1. Do not book for Club Level. It is not worth 60.00 per day. No shorts and children are
allowed during Tea time ( although the front desk told us children were allowed) and .
Cocktails time, very kids unfriendly hotel.
2. Room is small and the decor is not up to date.
3. Must walk outdoor to reach to other shopping malls for MRT station, near by.
4. Not a great location for family with young children and old folks

I would rather stay at the Marriott across also on Scotts.
Date of stay: August 2012
Room Tip: Ask for the corner room which has a true European King Size Bed.
Trip type: Traveled with family
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review
Responded Aug 26, 2012
Dear AlllisonTFremont,

I am very saddened with the experience you had with Royal Plaza. Please allow me some time to clear the misunderstanding. We do allow children in the Royal Club Lounge till 5pm, after which, children are not allowed due to the cocktails served in the Royal Club Lounge. Please accept my humble apologies for the experience you had. I have personally highlighted this matter to my team involved and will take further action to prevent a recurrence.

I hope that this experience will not stop you from coming back to Royal Plaza again.
This time, we hope to create wonderful memories for you and your family.

Patrick Fiat
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 20, 2012

Stayed here for 4 nights on business trip to Singapore. Room was small, but very clean and modern. Location is good as it is right around corner from Orchard Road. Therefore, many restaurants and bars in the area. Would not hesitate to stay here again.

Date of stay: October 2011
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Buffalo93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded August 24, 2012

rpcrm, General Manager at Royal Plaza on Scotts, responded to this review

22 August 2012

Dear Buffalo93,

Thank you for taking time to share your thoughts. Indeed, Royal Plaza has a very strategic location that gives all our guests the convenience of being surrounded by the massive shopping malls and numerous restaurants. Being few minutes away from the train station also provides our guests the comfort of going around not just in Orchard but also in Singapore.

I am very much looking forward to having you again!

Patrick Fiat
General Manager

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Reviewed August 17, 2012

Travel to Singapore in the month of Ramadan. Its very convinient since the hotel's kitchen offer halal food. The best thing was the kitchen opens in the morning from 3-5 a.m for muslims to have their meal before starts fasting. Stayed there 2 nights & i must admit its very convinient for me to have my food there.

I stayed in 2 bed room. Room is spacious & the price at the higher side. But i think it is because of its location & its halal Kitchen.

Pros :
Good for muslim travellers since it offer halal food & convinient during fasting month. Walking distance to nearby mosque.
Free wifi, free minibars & free cofee..

Cons :
Pricewise at the higher side!

Date of stay: August 2012
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Timbermad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded August 21, 2012

Dear Timbermad,

I am very pleased to know that you were able to enjoy your stay with us. We try to make each guest’s stay convenient and since it’s the Hari Raya season, we have specially adjusted our breakfast timing for our Muslim guests.

Thank you for a wonderful review and we are very much looking forward to your next visit!

Patrick Fiat
General Manager

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Reviewed August 17, 2012

We stayed in the Royal Plaza for just over 3 weeks. The hotel is in a great location for the city. There are endless shops and restaurants of varying degrees, from basement eateries to more up-market restaurants.

The rooms are clean and the staff are really helpful and friendly. Wifi is included in the cost. Choose a de-luxe room if the budget allows, there is a nespresso machine if you like good coffee.

I would stay there again.

Room tip: Go for a de-luxe, there is far more space and a Nespresso machine!
Date of stay: July 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank debbie_williamswood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded August 21, 2012

Dear Debbie_williamsw,

I certainly agree with you that Royal Plaza is situated in a very strategic location. It is just a few minutes away from Orchard Road and the train station. It is also surrounded by mid-class to posh restaurants and shopping malls which gives our guests a very convenient stay. As you have mentioned, wifi is complimentary and is accessible within the hotel. For a cup of good coffee anytime during the day, nespresso machines are available in all rooms to give you the perk you need.

Thank you so much for recommending Royal Plaza on Scotts! We are very much looking forward to having you again.

Patrick Fiat
General Manager

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Reviewed August 15, 2012

Stayed 7 most dissapointed nights at the Royal Plaza recently. The hotel needs a major overhaul. The rooms are tired & stuffy the staff ordinary. The pool bar/restaurant on the 5th floor took 45 minutes to deliver a order of club sandwhich and a cold. When it finally arrived the sandwhich/fries stone cold and the beer warm and flat. Supposedly 5 star I would rate it best 3.5. Great location is the only positive. For a few extra dollars the Grand Hyatt across the road is the way to go!!!!

Date of stay: August 2012
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Walter A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded August 21, 2012

Dear Walter A,

We are very sorry for the unexpected disappointing experiences you had with us. The hotel is currently planning to renovate but in the meantime, we are focusing on providing excellent service.

With regards to your club sandwich, I truly apologize. I am very sure that no one from my team would like this to happen and I will definitely investigate so as not to let this incident happen in the future.

Thank you so much for your honest feedback. We will continue to strive our best to be able to reach our guest’s expectations. I hope that this will not deter you from visiting us again.

Patrick Fiat
General Manager

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Reviewed August 15, 2012

This hotel is truly amazing. The location is ideal and for those that don't mind splashing out, then this place is for you. I stayed here for 2 nights at the beginning of August 2012 and upon arrival, I left my mobile phone in the back of the taxi. The bellboy managed to jot down the number plate and the hotel managed to recover my phone back to me within 3 hours. How's this for service?

Upon check in, everything was simple. We were given an upgrade to two rooms above our initial booking. The room was relaxing and everything simple to follow. The free minibar is a bonus but let's be honest, you're not going to use everything they provide for free unless you really enjoy the fizzy drinks, alcohol, water and chocolates!

I can't thank the hotel staff enough for making my stay memorable. I will definitely use this hotel again should I require a stopover in Singapore again in the future.

Date of stay: August 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mlee21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded August 21, 2012

Dear Mlee21,

Capturing moments to serve our guests at our best! Here at Royal Plaza on Scotts, we aim to provide all of our guests the best of what we can offer – excellent service. I am looking forward to sharing this to my team. They will be very inspired.

Thank you so much for recommending Royal Plaza and I am sure that this will help other travellers decide which place to stay. We are very much looking forward to your next visit!

Patrick Fiat
General Manager

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