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“Centrally and good hotel”

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Concorde Hotel Singapore
Ranked #78 of 315 Hotels in Singapore
Certificate of Excellence
Tokyo, Japan
Level 6 Contributor
182 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“Centrally and good hotel”
Reviewed July 6, 2013

Stayed here for 3 nights on business. The hotel is conveniently located on Orchard road towards one end. The room was spacious and clean. Thanks to the haze, spent most of the time in the room when not working. There is a convenient store next door if somebody needs something. The breakfast at the hotel was good with a good mix of continental, Indian, Chinese and Japanese food. The hotel is located on the 3rd floor upwards. The shops on the 2nd floor give it a shady appearance and the only reason I was not too happy.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonyrajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Breda, The Netherlands
Level 3 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 5, 2013

The Concorde Hotel at the Orchard Road is a hotel I visit for being in the city centre. It is right in the city centre close to all major shopping malls and restaurants. The hotel room I booked was 522 and had a view to the court yard and swimming pool. The room had all what I needed to spend 7 days most comfortably. The restaurant provides the option for choosing a small breakfast, however, you need to mention it otherwise you get this massive calorific breakfasts for which you need to go to a gym in order to work the surplus off.

The taxi service is as always excellent and you should not wait longer than 5 minutes to start your journey to the airport or visiting other parts of the city.

If I may provide critique then it is the Business Centre: the printing is with the concierge and you depend on queuing guests before he can assist you with printing services. Although they mention wifi services it is not speedy enough (1Mbs) to facilitate good skype calls.

I cannot complain about anything - I had always a pleasant stay at the Concorde ... and this time there was no difference. The price is fair - the services are friendly and helpful.

Room Tip: room 522 and room 521 facing court yard and swimming pool.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dutch4847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Level 6 Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 3, 2013

Excellent accommodation right on orchard road. After a very long flight back from Europe, we were glad to be landing in Singapore to revive ourselves. We were greeted in a very elegant foyer by wonderful staff and a much needed complimentary cold drink. Our room was organised very efficiently and quickly with an upgrade. Staff are very helpful, courteous and response time was immediate for any enquiries. Our room was clean, comfortable, exceptionally quiet and wifi included. Breakfast and dinner at their inhouse Spices restaurant was brilliant. Shopping on Orchard Road is very close and convenient. We even managed to find a brilliant Tailor just a few doors down who delivered right to our door. Will definitely recommend highly and use again

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nonnacookbooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 1, 2013

Friendly, helpful, professional staff. Excellent facilities in the room (Executive) and very comfortable. Good food with a good choice. Great location with many restaurants very close by and easy access to public transport. If I was to take any points from it, it would be having to pass the message parlours and dodgy night club when one walks in from the street. However this does not apply when using a taxi.

Room Tip: Higher floors (I stayed on floor 7) have no noise from the night clubs below.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ànthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed July 1, 2013

I visit here on21-24june 2013. Everything is fine till night there is a guy trying to enter my room but my sister scream. Then he said that he is house keeper and went out. I phoned operator. They called me back and explained that is a guest from other room (that guy use key card and can open my room). I asked about key card. Then duty manager came to explain that there is a mistake from hotel engineer. My sister sure that guy didn't carry any tools to fix anything. That was my horrible night ever !!!

Stayed June 2013, traveled with family
Helpful?
Thank byenaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chs-response, General Manager at Concorde Hotel Singapore, responded to this review, July 3, 2013
Dear Byenaka,

Thank you for choosing to stay with us at Concorde Hotel Singapore, and please accept my sincere apologies for the unfortunate incident that disturbed your sleep on the night of 23 June. It is also regrettable that the initial information given to you by our staff was incorrect.

Following an internal investigation, I can now confirm that the person who opened your door was indeed a staff member of our maintenance department, who was using his master key to access what he thought to be a vacant room where he was half-way through a job. Instead of returning to the same room where he had left his tools, to complete the job, he accidently opened the wrong door as he failed to double-check the room number, before opening the door.

This was a careless lapse of attention on his part, but please rest assured that it was an unintentional mistake. Nevertheless, the staff member concerned has undergone counseling and further training to prevent any similar incident from happening again.

Once again, I apologize for this unacceptable experience, as I fully understand your concern and the discomfort it has caused you and your sister.

We sincerely hope that you will choose to stay with us again during your next visit to Singapore, to give us another chance to regain your trust and confidence in Concorde Hotel Singapore.

Always at your service,
Leo Llambi
General Manager
Concorde Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level 6 Contributor
216 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed June 29, 2013

Was in this hotel for 4 days on work assignment. The rooms look new and chic and have pretty much what you expect of a hotel. Internet is not free. The F&B staff leaves a bad impression. When they got the order wrong for one of my guest, they insisted the guest was wrong in placing her orders. The general F&B staff were not friendly too. A shame given the effort to make this a nice hotel along orchard road. Soft skills matters in this industry.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jangtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chs-response, Executive Assistant Manager at Concorde Hotel Singapore, responded to this review, July 2, 2013
Dear Jangtravels,

Please accept our sincere appreciation for taking the time to let us know of your experience at Concorde Hotel Singapore.

Naturally, we welcome guest feedback as valuable information that helps us to maintain and improve the standards of service and facilities offered to all our guests. As such, we do provide a Guest comment card in every room, and we also send out a Web Survey form to all guests a few days after their departure from the hotel.

In an effort to better understand our guest’s concerns, we try to match reviews posted on social media to comments made by guests through one of our internal channels mentioned above.

In this particular case, we are unable to find any guest comments that remotely reflect your experience at the hotel. Your comment about “Internet is not free” is also very unusual, because all guests staying in our hotel enjoy “Free Wi-Fi Internet access”. Indeed, free Wi-Fi has been included in all our room rates and packages for more than one year.

Your feedback and comments with regards to the services provided by our F&B staff are quite general, and so I am not able to address your concerns in detail. Perhaps you could write to me directly about the specific challenges you experienced, and I will certainly try to address them accordingly.

Once again, thank you for your feedback, and please feel free to email me at john.pang@concorde.net if I can be of further assistance.

Always at your service,
John Pang
Executive Assistant Manager
Concorde Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 29, 2013

the foyer was impressive with a cold drink on arrival which was very much appreciated,the room was good,but the bathroom was a bit dated.plenty of shopping in orchard road.Unfortunately our travel agent mixed up our dates which meant the tour operator kept phoning our room while we tried to sleep,eventually one of the receptionists sorted it all out for us.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scotland020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Concorde Hotel Singapore

Property: Concorde Hotel Singapore
Address: 100 Orchard Road, Singapore 238840, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Romantic Hotel in Singapore
#63 Business Hotel in Singapore
#70 Family Hotel in Singapore
#72 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4 star — Concorde Hotel Singapore 4*
Number of rooms: 407
Official Description (provided by the hotel):
An internationally renowned business class hotel in Singapore. Location strategically and conveniently located on the world famous Orchard Road and in the heart of the commercial and shopping district of Singapore, Concorde Hotel Singapore (former Le Meridien Hotel) is just minutes away from major tourist attractions such as Suntec City, The Esplanade, Gardens by the Bay, Clarke Quay, and Chinatown. Accommodation recently revamped; the hotel's 407 rooms and suites have been thoughtfully designed to meet the needs of both business and leisure travellers. All guestrooms are equipped with a work area and other modern amenities including complimentary Wi-Fi connectivity to ensure our guests a comfortable stay. Dining For an unforgettable dining experience, embark on a gastronomic journey when you visit our newly refurbished Spices Cafe. The extensive menus will spoil diners with a wide variety of tantalising meat, seafood, vegetables and desserts, as we present you with an interesting mix of local and Western cuisine. Meetings & Events Our dedicated Events team will put your ideas into action. Be it a seminar, banquet, workshop, gala dinner, birthday, wedding, family reunion, dinner and dance or simply a business meeting in Singapore, we can offer unparalleled meeting and event facilities catered to your requests. Rest assured that our Hosts will deliver impeccable service to ensure your event a success. Transportation Concorde Hotel Singapore is conveniently situated near Dhoby Ghaut and Somerset MRT station, and a mere 25 minutes away from Changi International Airport by car or taxi. ... more   less 
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Also Known As:
Le Meridien Singapore
Singapore Concorde Hotel
Concorde Hotel Singapore

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