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“Possibly the worst hotel we have used in Asia” 1 of 5 stars
Review of Concorde Hotel Singapore

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Concorde Hotel Singapore
4.0 of 5 Hotel   |   100 Orchard Road, Singapore 238840, Singapore (Orchard Road)   |  
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30% off room rate
Ranked #68 of 305 Hotels in Singapore
north wales
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Possibly the worst hotel we have used in Asia”
1 of 5 stars Reviewed November 3, 2012

We had checked on trip advisor and were worried about seediness of area (explaining about sex shops and massage rooms as we exited or entered hotel to our daughter wasn't ideal!!)
On our arrival we checked in and were pointed? in the vague direction of the lifts, we had booked a superior room but on entry to room (with view of aircon system!) asked (and paid for) upgrade to a suite, which at best could be described as dated with flourescent lights above the main bed and dated furniture. To be fair the club lounge was actually nice!!
The cleaning of rooms however left an awful lot to be desired, the bathroom wasn't cleaned during our three night stay (think the cockroach we found may have frightened the cleaners off!!!) and the main area wasn't cleaned properly either (even after complaining on two separate occasions in person at reception!!).
Breakfast was poor and the worst of our 3 week vacation.
Overall would suggest seeking alternative accommodation in Singapore as there are much better areas and hotels.

Room Tip: Not cheap and there are much better alternatives
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank tim_linda_molli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chs-response, General Manager at Concorde Hotel Singapore, responded to this review, November 20, 2012
Dear tim_linda_molli,

Please accept our sincere appreciation for taking the time to let us know of your experience at Concorde Hotel Singapore. We are sincerely concerned about your perception of our hotel, and are sorry to see that we fell short of your expectations.

We understand your concerns regarding the cleanliness of the room, please rest assured that we have addressed this situation with the Executive Housekeeper, so that corrective action can be taken to prevent recurrence.

Your helpful comments are much appreciated, and your feedback will help us to improve the standard of facilities and services offered to all our Guests. We are grateful for your support and hope that this particular experience has not affected your positive views of the Hotel.

We hope that you will stay with us again on your next visit to Singapore and allow us the opportunity to serve you better. We look forward to welcoming you back to Concorde Hotel Singapore in the near future.

Always at your service,
Leo Llambi
General Manager
Concorde Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,507 reviews from our community

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Kuala Lumpur, Malaysia
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed November 2, 2012

Concorde is situated along Orchard Road, and so you are in a great location, with a variety of shopping malls and eatery outlets nearby. MRT station is just a short 5-10 mins walk (both to Dhobi Ghaut and Somerset). For the price you are paying, it is definitely cheaper than some of the other hotels along Orchard Road.

Gym facilities was good and wifi was provided free.

One thing to note though is that the walls and doors could be a bit thin, as we could hear the piano music, people talking and karaoke sounds from the lobby (our room faced the lobby). It didn't really bother us as the karaoke sounds stop by 11+ but it could be a problem for people who want to sleep early.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank ytravel18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lae, Papua New Guinea
Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 31, 2012 via mobile

We regularly stay in singapore but across the road which was not cheap but was cheap and not good but so central
Concorde is fantastic value for money and still so central
We will be using this place for years to come, rooms were very quiete and service was brilliant-small issue was breakfast was packed out this may have been due to only one restaurant being opened Still we got in with a minimal waiting time and am sure it is not going to stop us staying again and again

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Colinsands99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hobart
Level Contributor
177 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed October 31, 2012

Our group of 3 shared a triple room, and even though there was a roll away bed, it proved to be extremely comfortable. The hotel is ideally located, and the staff demonstrate exemplary professionalism. Our room was well appointed with a large bathroom, although (and this is a gripe with so many hotels) the lighting was not adequate for reading. Our room backed onto the pool area but it was nonetheless very quiet and private.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank agrippina1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Moresby, Papua New Guinea
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 28, 2012

Me and my husband stayed here for 3nights to attend a training course. Lobby is impressive. I'm sure my children would love to ride the lift :)
Staffs are friendly.
Room was comfortable but the lights are dimmed. The toilet size is huge.
Location..it's convenient to everything - shopping, transport, and restaurants.
Food choices are good. The chefs are nice.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank hkhu31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 28, 2012

Concorde hotel is in such a great location, this was our first spot on our family holiday, we are a family of 6 (4 kids) so really needed the location to be right.
Service was good as was the room service food, a little hard to get though to them that it was a little hard to sleep 6 people in 2 rooms with only 4 beds !!, but got through at last and all ended up with the right amount of beds.
Found the tour desk lady so friendly and helpfull with everything we asked her, which ended up being daily. We booked our trip to Universal studio's and the zoo with her and also got her help getting us around to where we wanted to see. Fantastic service and can not speak more highly of her assistance.
The rooms we found to be more than big enough, really comfy beds and keept so neat and clean.
Overall a very positive stay at Concorde and would stay there again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sonya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 27, 2012

We stayed at the Concorde Hotel in a Premier Room for 9 days with access to the Premier Lounge.. Check in was very prompt and we well looked after. The room was very much like the photos that were shown on their website. We were not disapointed at all. The bed was very comfortable and was cleaned to an excellent standard each day.
We ate breakfast in the shared dining area as well as the Premier Club. The staff in the Premier area were very attentive, recalled us by name and even our preferences in how we had our tea/ coffee etc.There was a variety of food and nothing disappointed especially during the cocktail hour. One of the staff were so fantastic we noted this on our checkout feedback form.
The location on Orchard Road was perfect to get to the MRT or to walk to other venues.
The only down side is the entrance off Orchard Road is not the most appealing. The shops at the front of this are very dated and if not somewhat tacky in one particular place. Once you have passed this , the hotel itself was fantastic and great value for money.

Room Tip: Premier Club Rooms are great value for money as they include buffet breakfast and 2 items of laundry...
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jaydee1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Concorde Hotel Singapore

Address: 100 Orchard Road, Singapore 238840, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Romantic Hotel in Singapore
#60 Luxury Hotel in Singapore
#63 Business Hotel in Singapore
#71 Family Hotel in Singapore
Price Range (Based on Average Rates):
Hotel Class:4 star — Concorde Hotel Singapore 4*
Number of rooms: 407
Official Description (provided by the hotel):
An internationally renowned business class hotel in Singapore. Location Strategically and conveniently located on the world famous Orchard Road and in the heart of the commercial and shopping district of Singapore, Concorde Hotel Singapore (former Le Meridien Hotel) is just minutes away from major tourist attractions such as Suntec City, The Esplanade, Gardens by the Bay, Clarke Quay, and Chinatown. Accommodation Recently revamped, the hotel's 407 rooms and suites have been thoughtfully designed to meet the needs of both business and leisure travellers. All guestrooms are equipped with a work area and other modern amenities including complimentary Wi-Fi connectivity to ensure our guests a comfortable stay. Dining For an unforgettable dining experience, embark on a gastronomic journey when you visit our newly refurbished Spices Cafe. The extensive menus will spoil diners with a wide variety of tantalising meat, seafood, vegetables and desserts, as we present you with an interesting mix of local and Western cuisine. Meetings & Events Our dedicated Events team will put your ideas into action. Be it a seminar, banquet, workshop, gala dinner, birthday, wedding, family reunion, dinner and dance or simply a business meeting in Singapore, we can offer unparalleled meeting and event facilities catered to your requests. Rest assured that our Hosts will deliver impeccable service to ensure your event a success. Transportation Concorde Hotel Singapore is conveniently situated near Dhoby Ghaut and Somerset MRT station, and a mere 25 minutes away from Changi International Airport by car or taxi. ... more   less 
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Also Known As:
Le Meridien Singapore
Singapore Concorde Hotel
Concorde Hotel Singapore

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