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Excellent hotel, but as all hotels nowadays, they use keycards.
Just make sure that you open the door of the room when you leave, BEFORE removing the keycard, as the lights go out IMMEDIATELY. No delay. The 1st time this caught me off guard and I dropped the card. Had to fumble round in the dark to find it. The only other problem is that there is no direct street access to the lobby or room floors. One has to go through either the garage or shopping mall.
Stayed at the Concorde for four nights in February 2011. Situated at the end of Orchard Road this hotel does not look very appealing but don't let that fool you. The rear of the hotel especially looks grim but thats just a cosmetic hicup.
Inside the hotel it is very nice. Rooms are excellent and one of the most comfortable beds I have ever slept in. The facilities are good and pool (we were the only people around it) is clean with poolside service for drinks and snacks. The only thing that lets hotels like this down is the cost of breakfasts. With such a choice just outside the hotel you would think they'd make meals a little more competative. Everything is close by and within walking distance if you want to. If you don't want to, taxis are cheap. We would definately stay again.
Stayed for a period of 4 nights at this hotel.
Arrived at 12 pm but however was told to wait till 2pm(time stated on booking as well) in order to check-in as room was not ready. Tried once more at 1 pm and was told the room is yet to be ready. At 2+ pm, was told by the friendly staff(lady with specs) that we'd be given a free upgrade to the Premier floor (executive room I believe, which provided us with free Newsweek mag, and also a working desk). A great start to our stay!
Big plus : Location! At basement, there is a typical Singaporean foodcourt. At the side of the hotel, there is another similar one. About 3 mins walk away, there is Starbucks, 24 hrs Mac Donalds and a whole lot more food outlets. It is basically situated right at the start of Orchard Road (Right next to the Istana). Besides this, it is conveniently situated(5 to 10 mins walk, if you include time needed to wait for pedestrian lights to turn green.) between 2 MRT stations (i.e. Somerset and Dhoby Ghaut). As Dhoby Ghaut is one of the major interchanges in the MRT network, it certainly saved us so much time and hassle. Only 2 stops away from Chinatown. 4 stops from Vivocity(Shopping mall/entrance to Sentosa Island/Universal studios), 1 stop from Clarke Quay. 4 stops from Promenade(Suntec City shopping mall) .. we had access to all these places without having to switch between lines in between. Such convenience!
Other plus: Friendly staff. Nice amenities provided (body & hair shampoo, lotion, dental kit, and whole lot more), Really comfortable bed. Great rates considering its location on Orchard road!
Cons : Entrance to hotel. Need to walk through a quiet mall(just a couple of shops though) in order to gain access to hotel, through the lift. Noticed that there bar girls waiting outside their bars at night. Besides this, the air-con wasn't working really well. At times room was really warm even though temperature was set to its lowest.
Overall, a great place to stay. If location is your main concern, you should book this place without any further hesitation!
Right up there as far as service & quality is concerned. We opted to pay a little extra and stay in a Club Room. Well worth the extra few $$'s for all the bonuses you get. Would like to see more and better quality bathroom linen. Staff, restaurant and all hotel facilities of very good standard - well done.
We visited the hotel on 28th August 2010 and stayed for three days. The outlook was impressive with nice lobby and helpful staff.But when we checked in, the rooms we ordered were not available and what was immediately available were of a higher grade,expensive ones.I had to agree as we had a child who needed some sleep.We had to pay extra to checkin.
A travel agent kept on troubling us using the in hotel intercom phones.His company was named Luxury Tours & Travel.The office was near the lobby.
The agent who promised us a pickup vehicle at the airport,never turned up and was trying to pursue us into a travelers package,and called us to our room number several times.
The room which was offered was having a ac leak.Water kept dribbling with thudding noises throughout the night.We were awake.
when it came to breakfast, food was of very average quality.The same breakfast menu was offered for three days.And we were kept in a Que as the tables were full.we had to stand outside the restaurant.
Overall i would not advice this place for any person.
Dear Hima2009,
At Concorde Hotel Singapore, we value all Guest feedback received, as these reviews help us to improve the standard of service and facilities offered to all our Guests.
We have noted that your review of our Hotel is based on a stay in August 2010, and whilst many improvements have already been made during the past twelve months, please rest assured that we will continue to work with our team and review our procedures in an effort to find more opportunities for further improvements based on your experience at the Hotel.
Concorde Hotel Singapore is responsible for the management and operations within the Hotel premises, but please rest assured that we will also share your comments with the Tour Operator who handled your reservation and Airport transfer arrangements, and we will address your concerns directly with them accordingly.
Our hotel is committed to providing gracious hospitality and care to all our guests, and we thank you for taking the time to highlight these shortcomings to us.
We hope to have an opportunity to welcome you back to Concorde Hotel Singapore in the not too distant future.
Always at your service,
John Pang
Executive Assistant Manager
Concorde Hotel Singapore
