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“Excellent and Fantastic.....if your going to Singapore stay here!”

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Pan Pacific Singapore
Ranked #14 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed May 17, 2010

MB&SB Oswestry UK

Stayed here for 4 nights at the end of April. From the moment we arrived to the moment we left we could not fault this hotel at all. After a long flight via Dubai we arrived and booked in which was an easy process. You then get taken up to your room and shown where everything is, down to the remote to open and close your curtains.

We had a slight issue which wasnt a problem as soon as we were unpacking. We had a knock at the door and room service came in with a complimentory anniversary cake for us...... This would have been great if it had been our anniversary!!! Apparently there was another guy and his wife staying in the hotel with the same name as me. We told them there had been a mistake and he apologised and took the cake to its rightful owner. We then had a knock at the door some twenty minutes later and the same guy from room service came in with a big bowl of fresh fruit, fresh fruit juice and a box of chocolates to say sorry for the misunderstanding. We couldnt believe it. We said they didnt need to apologise but they were having non of it. We were thrilled. Great start to our stay.

The room was amazing. Huge comfy bed. Lots of space to store our things, lovely big bathroom with big double headed shower. Room had a desk plus all the wires and cables you would ever need to attach to your laptop to launch the space shuttle! The attention to detail was amazing. One thing I would say is that if you are going to use the mini bar make sure you want that can of tiger beer or that bars bar because as soon as you lift it out of the fridge your room gets billed immediately as the fridge is linked to the hotel billing computer.

We didnt eat at the hotel but had snacks in the Atrium bar which was great but just like the rest of Singapore, pretty expensive. £9 a pint made me raise my eyebrows. The actual atrium inside the hotel is very impressive. Its the highest in Asia.

The pool area is great. Fresh towels are put out on the loungers all day long. There is no kids club but the pool is basically split into a very shallow area for children and a deep area for adults. We used the pool twice and it was great in very relaxing surroundings.

When we are next in Singapore we wont choose any other hotel. This one was just fantastic. We will be back.

  • Stayed: April 2010, traveled as a couple
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4  Thank MB123England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,562 - 5,568 of 7,540 reviews

Reviewed May 16, 2010

We stayed at Pan Pacific after staying at Lebua in Bangkok and Nora Buri in Koh Samui and were not disappointed but were not impressed. It is a good hotel but did not have any wow factor. The rooms were a reasonable size, clean and well-equipped. Complimentary bottled water was useful but sporadic. However, plenty was available from the fitness centre. The lifts were a good experience to view the city. Compared to staying at Lebua in Bangkok with the sky bar and restaurant overlooking the vibrant city we found Singapore slightly dull.
We were recommend the Pan Pacific but would not recommend Singapore unless you wanted to spend your time shopping.

  • Stayed: April 2010, traveled as a couple
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1  Thank EmmaGardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2010

Booked this hotel through the internet and intitially booked a panoramic double room which included breakfast.
A swift check in and after being shown how to use the lift we were upto our room on the 31st floor. We walked into the room and realised we had been given a panaromic executive business suite. All the attributes of a 5* hotel were there and we were blown away with the views of Singapore.

The location of this hotel is great...near to Marina Bay and connecting to the mall. We did not use all the hotel facilities but they were there to use.

We had an American breakfast which was included in the price....this was very nice and the service was excellent.

The hotel will store your luggage after check out until you need to pick it up for your next destination.

Overall a excellent hotel which is highly recommended.

  • Stayed: May 2010, traveled as a couple
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1  Thank ellibobbers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2010

Had a great stay, close to malls and transport, great service and really nice rooms with great views. The external lift gives good views also and something different. Thanks to thereviews it made my choice more reliable and I wasnt dissapointed. Oh and great pool too. Plus some rooms have balconies if your a smoker.

Stayed: May 2010, traveled on business
Thank kaahu5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2010

We've stayed at this hotel 4 times now and can't wait for another excuse to have a luxury weekend, also we have our friends and family stay here when they come to Singapore and they rave about it too! The hotel is beautiful with great rooms and stunning views. We were on a high floor this stay and it was great to watch the lights of Singapore. The staff are always attentive and really friendly. With the opening of the circle line the hotel is right by the MRT which makes it very convenient for getting around. Also you can walk through Marina Sqaure and Suntec which have coffee shops and stores with whatever you need. It's also an easy (albeit hot & humid) walk to Raffles, Chijmes and Arab Street. Whether for a romantic weekend or a full blown holiday this is the hotel!

  • Stayed: May 2010, traveled as a couple
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1  Thank AdventureSparrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2010

Personally, nothing really blew my mind with the hotel. Expected good service and room throughout my stay.
The hotel is connected to the mall,however in terms of shopping, not much interesting shops there. Would rather take the train and go to Orchard and the likes.
Swimming pool and gym was great though. The pool attendant was friendly and gave complimentary drinking water, and the pool is great for doing laps. Gym was also fully equipped.
In a nutshell, I'd stay again at this hotel, but if there's another hotel at the same price at a better location (near to mrt,places of interests), I'd go for the latter.

  • Stayed: September 2009, traveled as a couple
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Thank missyaliaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Guest Relations Manager at Pan Pacific Singapore, responded to this reviewResponded May 16, 2010

Dear missyaliaa,

It was a pleasure to have you as our guest on your recent trip to Singapore.

We recognize the preferences of our guests in staying in proximity of distinct shopping areas like Orchard Road or near train stations for the convenience. We would like to take this opportunity to share that Promenade MRT station had recently been unveiled which is within a 5 minutes walk from the hotel. You may too wish to consider Pan Pacific Orchard, located stategically at Orchard Road.

Nevertheless, should your future trips to Singapore bring you to the Marina area, please feel free to contact us directly. We look forward to welcome you back to Pan Pacific family.

Regards,
Jennifer Wong
Manager, Guest Care Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2010

This is the second time i stayed here. The first time was not pleasant at all but i decided I would give it another try.The room is adequate. The air conditioning in the room and public areas is not adequate. The elevators are way too slow. It is as if only one elevator is capable of running at one time. The internet is also slow. The wireless in the room was not working most of the time.

The staff are pleasant and very cordial. Yhis makes up for a lot of the hotel shortcomings. The executive floor lounge was the highlight of the stay. Otherwise the hotel is over rated.

  • Stayed: May 2010, traveled on business
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Thank intlman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Guest Relations Manager at Pan Pacific Singapore, responded to this reviewResponded May 16, 2010

Dear intlman,

Thank you for giving us another opportunity in view of the less than satisfactory experience on your first visit.

We recognize the challenges we faced on the cooling system, elevators and internet quality. Please be assured that measures are being taken to improve these areas.

Pan Pacific Singapore prides itself in creating memorable hotel experiences and we remain committed to correct our shortcomings. Please do not hesitate to contact me directly at jwong@panpacific.com to allow me to personally render my assistance for your future stays.

Regards,
Jennifer Wong
Manager, Guest Care Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range: $204 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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