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“Not as good as expected”

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Pan Pacific Singapore
Ranked #13 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed May 27, 2014

Stayed in Pan Pacific for 4 nights in May'14. Firstly maybe i went wrong in expecting too much from the hotel. However, my overall experience was less than satisfactory:

Cons:
1. Check in: I paid the entire 4 nights stay in cash as advance. The lady checking me in was more bothered about telling me that i cant make calls from my room OR use the minibar rather than welcoming me to the hotel. Not a smile on her face as if she was doing me a favour
2. Noone bothered to even help me with my luggage. Had to drag it myself all the way to my room
3. Noone even showed me my room or its features
4. The room itself was facing some buildings and not the bayside. Was clearly told i need to pay 'X' dollars extra to get a room the other side
5. For a hotel charging such a bomb, no bathtubs in the deluxe rooms
6. The pillows were smelling (was replaced later after i complained)
7. Only 20-25 TV channels. Not one Indian news channel. This at a time when the Indian election results were being declared
8. Every single morning during the bfast, there would be a lady stopping you entering the restaurant till you gave your room no. Then she would manually write my name before letting me in. They should have a system in place. God bless you if you have a name like Saptarshi Bhattacharya :) Took me a couple of minutes to 'dictate' it

Pros:
1. Hotel infrastructure is excellent
2. Wifi was awesome
3. Location is great
4. Bfast buffet spread was nice
5. Upon complaining, i did receive a mail apologizing about everything, thought it was already late

Overall experience as i said was less than satisfactory. Hotels like Westin charge similar rates and i am told are much better.

Room Tip: Try your luck with a room facing the bay
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  • Stayed: May 2014, traveled on business
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1  Thank Sapta1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eGCC, Manager at Pan Pacific Singapore, responded to this reviewResponded June 3, 2014

Dear Sapta1234,

Thank you for choosing to stay with Pan Pacific Singapore on your business trip and for taking time to share your feedback here and via email. We have replied to your email regarding your concerns and we apologise again for your less-than-positive experience with us. On a positive note, we are glad that you have enjoyed the complimentary wireless internet access, location and accessibility to the places you needed to be for your business commitments and lastly the extensive selection from the Pacific Rim via our seven live kitchen theatres at Edge. We are committed to improving our guests’ experience with us and we hope to welcome you back soon.

Best regards,
Isaac Ong
Guest Care Services Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,498 - 3,504 of 7,676 reviews

Reviewed May 27, 2014

Stayed for three nights in May 14. The rooms are spacious and well maintained. We opted for a
Club room which entitles you access to the Club area on the top floor overlooking the bay. 360 degree views, great nibbles and drinks at happy hour. The pool is first class and the pool attendants are excellent

  • Stayed: March 2014, traveled as a couple
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1  Thank Gus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eGCC, Manager at Pan Pacific Singapore, responded to this reviewResponded June 3, 2014

Dear Gus C,

Thank you for choosing to stay with us and your kind compliments about our Pacific Club and Poolside. At the Pacific Club lounge, we offer a unique 360⁰ viewpoint of Singapore city skyline, spanning across to Marina Bay and beyond. In addition to the breathtaking views, for a little extra indulgence champagne is offered during breakfast, a selection of cakes and pastries for afternoon tea and the opportunity to enjoy sunset cocktails with canapés. All this and more while providing round the clock service to our guests. I am glad that you have enjoyed your time by the pool and our pool offers a relaxing experience by providing underwater acoustics while you swim. We look forward to welcoming you back for another enriching experience with us.

Best regards,
Isaac Ong
Guest Care Services Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Being greeted at the taxi, and offered a glass of wine in the lobby while checking in was a very welcoming experience. Thanks Murphy! And thank you for the helpful advice too. Our room was clean and well appointed, and the bathroom shower deserves a special mention. We were on the 20th floor, accessed by the internal glass lifts, which were sometimes slow in coming. The higher floors are accessed by external glass lifts. Seeing the instructions for using the Nespresso machine, we were puzzled to not find one in the room, especially when we checked our booking later to find it should have been included.
Breakfast buffet was complimentary as we had Singapore Airlines boarding passes, and it was very impressive. The choices were such that we ate different food each day.We enjoyed the pool several times, and the service there was very attentive. The lobby area was lovely, and the drinks good, though expensive. There was easy covered access to several shopping malls, and the wonderful MRT was not far away.
We would choose to stay here again if we return to Singapore.

Stayed: May 2014, traveled as a couple
2  Thank wetwoSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eGCC, Manager at Pan Pacific Singapore, responded to this reviewResponded June 3, 2014

Dear wetwoSydney,

Thank you for making Pan Pacific Singapore your hotel of choice. We are delighted that you enjoyed our recently refurbished rooms with the extended bath area and three shower heads offering the options of a rain shower, spa option and regular shower head. Our lifts are specially designed as observational lifts offering our guests views of either the hotel’s interior or a scenic view of the Singapore skyline. The lifts have been programmed and optimised for our guests’ safety as such. We have noted that they may run slower during peak periods and we are working with our engineers to improve on it. At this time, I would like to apologise for the miscommunication, our Nespresso machines are only available in rooms from the 23rd floor onwards. We are glad that Murphy ensured that your check-in experience was seamless in providing a glass of wine and helpful advice while travelling around the city. Our central location allows our guests’ easy access to the four shopping malls located nearby and convenient transport routes provide easy access to locations in and around Singapore as well. We look forward to welcoming you back soon.

Best regards,
Isaac Ong
Guest Care Services Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Spent 2 nights here for a citical high level business meeting. An ideal senario , the rooms were spacious and well stocked for every kind of business meeting. The Harbor studio gave me the needed privacy and tranquility for intra meeting introspection. The added club facility with a private round table saw to it that we were able to conduct out business in complete privacy , the club had excellent staff and our meeting never ran out of food and much needed water and drinks.
We were able to end the 10hrs hectic non-stop meeting with come good quality champain arround at 730pm again compliments to the club. To sum it all up , it was worth every penny.

Room Tip: Harbor Studio Room with Club facility is the ideal combination for Critical deal making meetings and...
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  • Stayed: May 2014, traveled on business
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3  Thank varun_vc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eGCC, Manager at Pan Pacific Singapore, responded to this reviewResponded May 30, 2014

Dear varun_vc ,

We highly value your compliments, especially coming from a seasoned traveler such as yourself. We are delighted that you have made Pan Pacific Singapore your hotel of choice. Our Pacific Club Lounge was refurbished two years ago, creating the space and the overall ambience to provide for our guests’ needs, be it a place for private meetings or a location with a great view for a celebratory glass of champagne. In addition, Pacific Club Lounge also provides stunning 360⁰ views of the city and marina barrage along with round-the-clock club service to cater for our guests’ requests. Thank you for choosing to stay with us and we hope to welcome you back again soon.

Best regards,
Isaac Ong
Guest Care Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Recently I stayed at this beautiful hotel. The room is excellent and spacious. However I have to wait for almost 2 hours to get into my room due to heavy occupancy rate that day. My friend have to wait for 5 hours! Though the hotel gave me free drinks as I waited for my room, it is still not acceptable because we already booked the rooms at least one week earlier. However I'm satisfied for the overall stayed here.

Room Tip: I liked room with king size bed and asked for higher floor room for good view of Singapore.
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  • Stayed: May 2014, traveled on business
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Thank Wan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eGCC, Manager at Pan Pacific Singapore, responded to this reviewResponded May 30, 2014

Dear Wan N,

Thank you for your review here on TripAdvisor, we are glad that you have enjoyed your stay with us. Our hotel’s original design by John Portman has been expanded upon during our transformation two years ago and we took this opportunity to improve on our rooms as well. I truly apologise for the wait during your check-in as our hotel is running at a high occupancy on the day of your arrival and we also had a high volume of guests checking in and out with us. We seek your kind understanding and patience as we look towards streamlining and improving our guests’ arrival experience. We look forward to having you back soon.

Best regards,
Isaac Ong
Guest Care Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Was my first stop of my holidays and it was a perfect one. The hotel is easy to reach from airport, check in was fast and good, friendly staff. I reached there very early, around 8 am already but with a small extra i got an updated room right away. Was great after a 24 hrs journey ofcourse. I was on the 28th floor that can only be reached by the outside elevators..all windows..so what a view. The room was spacy, clean, big comfortable bed and again a great view of the skyline of Singapore. Bathroom...clean, big, everything was there. The breakfast buffet, one of the biggest and most complete i ever had. There are like 6 stations where they make different food and drinks. Tasty, fresh, good service, nice view...in one word...perfect. Restaurants..there are 3 big restaurants..i tried the Indian one (Rang Mahal)..delicious, star level, also went to the Edge restaurant ( where breakfast is also served)..they have big buffet in evening..again, everything is there and its good. Theres also a Japanese but didnt go to that one..maybe a next time.. Downstairs in the lobby you have a great place to sit and have a drink. Good service, comfortable seats, nice atmosphere..perfect for an after dinner drink and chat. The hotel is at Marina Bay, some shoppingcenters there like Marina square, Suntec city,.. and town centre can be reached easily and fast. You get what you paid for...value..definatly will go again.

  • Stayed: April 2014, traveled with friends
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2  Thank HugoColle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eGCC, Manager at Pan Pacific Singapore, responded to this reviewResponded May 30, 2014

Dear HugoColle,

Thank you for making Pan Pacific Singapore your first holiday stop, we are delighted to learn that it was a positive experience for you. Our hotel’s original design by John Portman was intended to offer our guests stunning views both internally and externally. Taking advantage of this, our hotel lifts are planned as observation lifts providing unrestricted access to Singapore skyline views. Additionally, our Atrium provides our guests with a spacious concept spanning across 35 floors and yet the individual pods are there to provide the right atmosphere for small groups as well. Furthermore, Edge’s firm commitment to our guests is to provide a wide variety of Pacific cuisine via the seven live kitchen theatres ranging from fresh seafood on ice, cuts from the grill to a wide range of desserts available. We are glad that you have enjoyed your time here and we look forward to having you back at Pan Pacific Singapore.

Best regards,
Isaac Ong
Guest Care Services

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Reviewed May 26, 2014

We were in Singapore for a conference at the Marina Bay Sands Expo & Conference Centre & we chose to stay at the Pan Pacific Hotel on Raffles Boulevard.
We managed to get a great deal on a Pacific King Club Room which not only upgraded our room, but gave us Pacific Club privileges. This allowed us access to the Pacific Club on the 38th floor where we could visit for breakfast, high tea in the late afternoon, or cocktail hour in the early evening. Our breakfast was included in our accommodation package & we preferred to eat it in the dining room downstairs, where there was a much bigger choice.
The breakfast was amazing!! One of the best buffet breakfasts we have ever had. There was a huge range of different cuisines to choose from: Japanese, Chinese, Malay, Indian, as well as the all the usual hot & cold options. There was also a large area where you could get pancakes & waffles made for you with every imaginable topping, including lollies( candy ) & ice cream. This certainly made the few children that we saw at breakfast time very happy! We could never go past the fantastic Roti canai with Malaysian & Indian curries. Sooo good!
Most evenings we would attend the cocktail hour in the Pacific club which entitled us to free drinks, including cocktails & also included some hot & cold nibbles. This was a really great inclusion. The price of alcoholic beverages in Singapore is quite expensive, approximately $15 (Singapore) for cocktails & beer, a little cheaper for a glass of wine at the hotel. The Pacific Club had very comfortable chairs & wall to wall windows with fabulous views of the Singapore Marina area.
Club privileges also entitled us to get 2 pieces of either laundry washed or dry cleaned each day! Great if you happen to be there for business! My husband had his suit dry cleaned during our stay & his shirts always came back very well cleaned & pressed.
Our room was lovely with great views. The bathroom was excellent & big. The bed & the pillows were very comfortable. There was a huge amount of storage & the air conditioning worked well. Staff were very friendly & efficient!
It took us 15 to 20 minutes to walk to the conference centre at the Marina Bay Sands, but it was easy flat walking, although it could be very warm in the afternoons. If you don't fancy the walk, the Promenade MRT is just a few minutes walk & you can catch the train for one stop, to the conference centre, or downtown. We found the trains a great way to get around. Cheap, quick & reliable!
Many restaurants & cafes to choose from nearby & there are 3 shopping malls surrounding the Pan Pacific & what I loved about these shopping malls were that they weren't all full of high end designer shops.I felt right at home!
I don't think that there was one thing about the Pan Pacific Hotel that we didn't love & we would stay there again in a heartbeat.

Room Tip: Upgrade to the Club Room is worth the extra cost if you can get a good deal!
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  • Stayed: May 2014, traveled on business
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2  Thank Kat-LakeMaquarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eGCC, Manager at Pan Pacific Singapore, responded to this reviewResponded May 30, 2014

Dear Kat-LakeMaquarie,

We are delighted that you have made Pan Pacific Singapore your hotel of choice. Breakfast is the most important meal of the day, at Edge, we are committed to that by providing our guests a wide range of options for breakfast via our seven live theatre kitchens. In addition, to Champagne Breakfast at Pacific Club Lounge we are glad that you enjoyed our sunset cocktails with tapas while appreciating the panoramic views of Singapore’s city skyline. Apart from what we provide in the hotel, our central location also allows guests easy access to four surrounding shopping malls; convenient transport routes available near the hotel provides access to other locations around Singapore as well. On behalf of the team, thank you for your compliments and we look forward to saying hello to you soon.

Best regards,
Isaac Ong
Guest Care Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price Range: $202 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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