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“Highly Recommended”

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Pan Pacific Singapore
Ranked #13 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed May 13, 2014

This is a great hotel for many reasons. The staff friendly and attentive, the foyer was an amazing and huge space to sit on the couches and relax and the rooms were very clean and well maintained. It's centrally located and close to a couple of underground rail stations, its connected to a shopping mall (which wasn't obvious and you wouldn't know unless you stumble across it). Gym and pool were both great and the buffet dinner in the restaurant was an unbelievable range of international cuisines. One thing to note is that its not cheap to eat or drink within the hotel but that is normally the case in most hotels. We would certainly come back and stay again, highly recommend it.

  • Stayed: April 2014, traveled as a couple
    • Value
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1  Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded May 14, 2014

Dear Caroline H,

Thank you for your lovely review here and we are glad that you have enjoyed your time with us. On a side note, our hotel linkways to the two shopping malls are located on the second floor, next to the tailor or the exit via the double glass doors opposite it. If there is anything that you might wish to look for in particular, please do not hesitate to speak with our associates at the concierge. We look forward to welcoming you back for another enriching Pacific experience.

Regards,
Jennifer Wong
Operations Manager

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3,633 - 3,639 of 7,810 reviews

Reviewed May 12, 2014

Great hotel, this is my 4th time here, I am use to come every year in may for business and for this porpose it is great, perfect service, well located in the business area but no far from down town, they take care of all details. I love the view, you have a perfect view of the bay and of the Marina Bay Sands, amazing breakfast!. There are three Pan Pacific hotels in Singapur, i know the orchard and this but in my opinion this is nicer and moré confortable, the pool is nice too and the gym just in front of it...no doubts that I will keep coming here

Stayed: May 2014, traveled on business
Thank Gustavo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded May 14, 2014

Dear Gustavo M,

Thank you for making the Pan Pacific your preferred choice when you visit Singapore. We appreciate your reviews here on TripAdvisor and we certainly look forward to welcoming you back for another memorable Pacific experience soon.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

I have stayed here several times and cannot recommend it highly enough. From the wonderful food, superb comfort, stunning views and perfect location. Helpful, approachable staff. A lovely large swimming pool...perfect after a long day shopping or sightseeing.

Stayed: April 2014, traveled as a couple
2  Thank travelledaround26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded May 14, 2014

Dear Travelledaround26,

Thank you for your kind recommendations and we are glad that you have enjoyed your stay at the Pan Pacific Singapore! We certainly look forward to welcoming you back for another enriching Pacific experience with us in the near future.

Regards,
Jennifer Wong
Operations Manager

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Reviewed May 12, 2014 via mobile

We have been lucky to stay in some wonderful hotels. However, Pan Pacific is my utmost favorite. You are treated with respect from the minute you arrive until you leave. Every member of staff is friendly, approachable and knowledgeable. The food is superb. Views from the rooms are breathtaking. Fantastic location in a wonderful country. We have stayed at Pan Pacific 6 times over the years and I can't wait to visit my favorite country and hotel again.

Stayed: April 2014, traveled as a couple
2  Thank liz n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded May 14, 2014

Dear liz n

Thank you for your glowing reviews here on TripAdvisor. It is with pleasure that we have learnt from you our level of facilities offered is only matched by the service standards of our staff. Thank you for choosing Pan Pacific Singapore as your preferred destination to stay when you are here in sunny Singapore. We look forward to welcoming you back for another memorable Pacific experience.

Regards
Jennifer Wong
Operations Manager

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Reviewed May 12, 2014

Briefly:
- at 4 p.m. the room booke 1 month in advance was not ready... After 14 hours in the plane, it's not what you would expect
- elevators - their operations seems to come from the last century: I have never waited for an elevator for 8 minutes (!!!)
- and the cleaness of the rooms could be better
+ good restaurants and the bar
+ reasonable price

  • Stayed: May 2014, traveled on business
    • Value
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Thank Evgeny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded May 14, 2014

Dear Evgeny M,

I appreciate your reviews and the constructive feedback that you have given us. Please allow us to look into it and also, we look forward to hearing from you in our separate conversations.

You may wish to know that our lifts are designed as observation lifts to allow guests to view the exterior while travelling in them and are operated under optimal travelling speed. Understanding that there is a wait especially during the morning crowd, we are looking into it with the upgrading of the lifts that currently taking place in the hotel to ensure our guests' comfort.

Regards,
Jennifer Wong
Operations Manager

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Reviewed May 11, 2014

Stayed the several times and it is my favourite hotel, besides the Raffles, in Singapore. The employees (front desk, housekeeping, restaurants) are professional, charming, discreet and the pool is great. Nice breakfast. Great views and panoramic lifts. Would recommend it for business or for a stopover to /from Australia. You can walk the whole city from there or take a taxi / the tube to the orchid gardens, Sentosa, the bird park, etc.

Stayed: June 2013, traveled on business
Thank Nelda68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded May 11, 2014

Dear Nelda68,

It was our pleasure to have you as our guest and we thank you for sharing your great review here on TripAdvisor. The team at Pan Pacific Singapore joins me in thanking you for recognizing our efforts and we look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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Reviewed May 10, 2014

Centrally located, rooms are spaceous enough...breakfast is excellent...but the only negative is that the workers don't speak a good English. All in all very good hotel located in the Ginza area.The hotel is near the metro which is great.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank Yusselfavel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded May 11, 2014

Dear Yusselfavel,

It was our pleasure to have you as our guest and we thank you for sharing your experience here on TripAdvisor. It will be our pleasure to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price Range: $199 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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