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“Love this place”

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Pan Pacific Singapore
Ranked #13 of 315 Hotels in Singapore
Certificate of Excellence
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Love this place”
Reviewed March 29, 2014

We have stayed here twice now and both times it was nothing short of fantastic. The staff are so friendly, polite and accommodating. It has the usual dining options you would expect in a 5 star hotel but if you want to eat equally as impressive Asian fare you can't beat a stroll through one of the two shopping malls located below the hotel. Dining options galore and the ability to walk it off back to the hotel while staying in air conditioned comfort.
Our favourite hotel eating was the pool side bar. Good prices and tasty snacks.
If you're visiting Singapore for the first time take a walk all the way around the bay, especially at dusk and watch the city light up. It is truly a beautiful city and safe. Maxwell street satays on your way around and past the merlion heading back to the hotel is great for sightseeing.
When we stayed at the Pan Pacific the second time they organized a birthday cake sent to the room and a nice card for my birthday. We will never stay anywhere else when visiting Singapore.

Room Tip: Join the frequent travellers programme when booking on line for cheaper upgrades.
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank MerriBeauchamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 1, 2014
Dear MerriBeauchamp,

Thank you for your great support to Pan Pacific Singapore and I am pleased that you have thoroughly enjoyed your stay. We look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
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Traveler tips help you choose the right room.   Room tips (1,564)
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Petaling Jaya, Malaysia
Level 6 Contributor
176 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed March 29, 2014

There was a long queue for breakfast this Sunday morning at around 9.30 am - at least 40 people were waiting to be seated.
Breakfast was excellent with friendly waiters and waitresses.
Overall, a very pleasant and comfortable stay.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 1, 2014
Dear ibnibatutta,

I am delighted to learn that you have enjoyed your stay despite the long breakfast queue at Edge. Due to the extensive breakfast spread at Edge, our guests are enjoying their breakfast longer than usual during the weekends. We also offer breakfast at our Pacific Marketplace as an alternate venue to minimise any inconvenience.

Thank you for your sharing and we look forward to welcoming you again for a refreshing Pacific experience with us in the near future.

Regards,
Jennifer Wong
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 29, 2014 via mobile

Love the free wifi everywhere. You do not have to login. It's slightly unstable at times but mostly works well in rooms, function rooms, dining areas.
The breakfast spread has a large variety and above average.
Service is good.
Very central location and right next to Suntec city which you access by covered walkway.

Stayed March 2014, traveled on business
Helpful?
Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 1, 2014
Dear Alan T,

It was our pleasure to have you as our guest and thank you for sharing your experiences here on TripAdvisor. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed March 29, 2014 via mobile

Fantastic five day stay on the 33rd floor loved the champagne breakfasts, the afternoon tea and most of all the evening cocktails!!! Celebrated our wedding anniversary with a lovely bottle of champagne and strawberries courtesy of the hotel! Would never stay anywhere else in Singapore!

Stayed March 2014, traveled as a couple
Helpful?
Thank ORMum1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 1, 2014
Dear ORMum1963,

Thank you for choosing Pan Pacific Singapore as your preferred accommodation to celebrate your wedding anniversary. I am pleased that you have thoroughly enjoyed your stay and we look forward to welcoming you back for many memorable hotel experiences with us.

Regards,
Jennifer Wong
Operations Manager
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Shanghai, China
2 reviews
Reviewed March 29, 2014

Based on excellent reviews below and a high score in the "Hotels for families" rating, I have spent the last half hour trying to book this hotel using the promotion code featured on Tripadvisor. Though the hotel's website recognizes the code and describes an attractive deal, their booking system doesn't. I tried to call, but (am living as an expat in Shanghai) their Chinese phone number only gives a tape (Chinese only) and then I get disconnected. Just tried sending an email, let's hope this works.

So far, I'm still tempted to book but quite disappointed by how difficult it seems to get a room in this hotel..

Stayed March 2014, traveled with family
Helpful?
Thank KJH123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 1, 2014
Dear KJH123,

Thank you for sharing your reservation experience with us here on Tripadvisor. I sincerely apologise for your experience thusfar and would like to invite you to contact us directly at reserve.ppsin@panpacific.com to facilitate your reservation. We will look forward to hearing from you and of course, welcoming you to Pan Pacific Singapore soon.

Regards,
Jennifer Wong
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 28, 2014

Really handy location in Singapore, especially if you are working from one of the Suntec Towers. Chinese restaurant is excellent, staff are friendly and helpful plus the wifi is super fast. Amenities are as you'd expect.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Killian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 1, 2014
Dear Killian O,

We are glad to learn that you have enjoyed your stay and we thank you for recognizing our efforts by sharing the experience here on TripAdvisor. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunsborough
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 28, 2014

This hotel offered the best service I have yet to experience in a 5 star hotel. From start to finish the staff here excelled in every way, customer service was exceptional and the property itself was incredibly well designed/presented. Our check in took all of 3 minutes, we were greeted with a glass of champagne and were lucky enough to get upgraded to a beautiful harbour view suite on the 33rd floor.

The room was immaculate, complimentary soft drinks, fresh fruit, newspaper etc all included. Each night our towels were replenished and a turndown service offered.

We had a club lounge package and it was definitely worth it, the lounge is on the 38th floor, 360 degree views of Singapore. Breakfast, afternoon tea and evening drinks and canapes are all included in the room rate. We dined at 2 of the hotels restaurants, both were exceptional. I can honestly say the only disappointment was when it came time to go home!

Well done Pan Pacific, we will certainly be staying with you again in the future, a big thank to all of your staff who made our stay in Singapore such a memorable one

Room Tip: Club Lounge option is definitely worth it, great value for what you get added on.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bill_boyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 1, 2014
Dear bill_boyle,

It was our pleasure to have you as our guests and I am pleased to learn that you have thoroughly enjoyed your stay. Thank you for sharing your positive review here on TripAdvisor. We certainly look forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Pan Pacific Hotels Group, Travelocity, Expedia, Ctrip TA, Hotels.com, Orbitz, Cancelon, TripOnline SA, Hotwire, Agoda, Cheap Tickets, Evoline ltd, getaroom.com and HotelQuickly so you can book your Pan Pacific Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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