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“Perfect- everything was spot on!”

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Pan Pacific Singapore
Ranked #13 of 314 Hotels in Singapore
Certificate of Excellence
London, England, United Kingdom
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Perfect- everything was spot on!”
Reviewed October 26, 2013

Stayed here for 3 nights and I must admit it was a brilliant stay. The property and the service is brilliant.

Great rooms and good location. Most of the big hotels in Singapore are within a 5-12 min walking distance, including Ritz Carlton, Marina bay sands, Mandarin Oriental etc.
Hotel is located in a very safe area
10 min walk from the marina bay
Street food market- 7 mins walk.
Shopping mall, literally 3 mins from the reception
Clean, new, big spacious rooms
Good size swimming pool and a great spa.
Breakfast is fab- great selection- Japanese, Chinese, Indian, American- you name it they have it
Good food for in house dining as well
Helpful staff- Nisha, the concierge is very helpful, speak to her if you need any info.
Orchard road is about 15 mins walking or 5-7 cab, cabs are relatively cheap. £5 for most of our travels.
Gardens by the bay is about 10 mins in the cab, cost around £4.

Great hotel- we had a perfect stay.

Only disappointment- they promised to deliver a cake and I had to ask for it, eventually delivered on the 3rd night. (it wasn't a concern really)

Otherwise a perfect stay. I would definitely return to the hotel. Thank you.

Found a really good deal on asia rooms, much better then the one displayed on the hotel website. Whatever you spent will be worth it, it's definitely 5 stars.

Room Tip: Ask for a city view room, anywhere above 12th floor and it will be good.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pavneet_S_Khurana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, October 28, 2013
Dear Pavneet_S_Khurana,

It was our pleasure to have you as our guest and I am most pleased that you have thoroughly enjoyed the stay. The team at Pan Pacific Singapore joins me in thanking you for recognising our effort in making a memorable hotel experience for you. We certainly look forward to welcoming you again for another Enriching Pacific experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ivybridge
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 25, 2013 via mobile

We stayed here for 3 nights. We had an offer through Kuoni for a complimentary upgrade....non were available? However we were pleased with the room we had....on the 20th floor . Great views day & night. Room was clean and well presented with free wifi.However the bathroom doors were a very strange design and impossible to close. Breakfast was superb a little expensive but had every type of food to suit all nationalities. Staff were very friendly attentive and efficient. The lift security system takes some getting used to especially if you get separated!!! Easy access to the mall directly attached via an escalator or door.

We returned here 9 days later after visiting Langkawi. We got our upgrade but were very disappointed. The only thing the upgrade had to offer was a balcony. The room was smaller and had a major damp issue. The decor was well passed acceptable. The views again were spectacular but the room itself was very disappointing.

Stayed October 2013, traveled as a couple
Helpful?
Thank Lyn27Ivybridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, October 28, 2013
Dear Lyn27Ivybridge,

It was our pleasure to have you as our guest and we appreciate your sharing the stay experience here on TripAdvisor. I am regretful that the return visit was of a disappointment and would like to extend my apologies. We take constructive feedback as a learning lesson to improve upon current service and facility and will be sure to take your review on board as such. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD and NYC
Level 5 Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed October 25, 2013

Very nice people, great service and accomodations. It's hot there so hallways with less A/C which makes sense economically especially considering the height of the ceiling since the center goes all the way to the upper floors. Hospitality of staff great. Rooms are very nice. Akin to Hyatt Regency level for US travelers. Modern. Convenient. I stayed there for business but with pool would be a nice place to stop for a couple or families I imagine. Attached to a mall that is adjoining convention center and multiple restaurants in the hotel and mall to choose from. The breakfast included with the room is excellent. If you have it as a non guest it is $48(Singapore dollars) or $30 if you bring a guest and you are staying at hotel. Overall I was very pleased.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlennBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, October 28, 2013
Dear GlennBaltimore,

Thank you for choosing Pan Pacific Singapore and I am delighted that you have enjoyed the stay. Taking your positive review on board, we continue to strive towards excellence in service. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 25, 2013

Wonderful view from the Panoramic room. Excellent front desk staffs. Extremely convenient, located just next to the marina square mall. After a midnight show, we can easily walk back to the hotel.

The only negative about this hotel is the breakfast timing. It is fully booked for the sunday breakfast for most time slot except the 6-7am slot, the hotel should always reserve a part of the restaurant for hotel guests. No point having a room with breakfast if it is fully booked.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TY L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, October 28, 2013
Dear ELee87,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the stay. I also note of your comment on the breakfast and wish to share that our guests no longer require to reserve tables during breakfast. It will be on first come, first serve basis. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 25, 2013

Booked staycation package last September at The Pan Pacific. What can I say…simply wonderful. We booked the Pacific Suite which comes with a living room and dining area. We celebrated my daughter's 6th birthday with our close family and friends and its was awesome.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nazhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, October 28, 2013
Dear Nazhan,

It was our pleasure to have you as our guest and we are pleased that you have enjoyed your staycation at Pan Pacific Singapore. We look forward to welcoming you and your family again for your next staycation with us.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 25, 2013 via mobile

Good, well appointed rooms. Extortionate add-ons, particularly food.

Internet is free but very slow.

Pan pacific has recently started the rather annoying habit of some other chain hotels of attempting to accost you on arrival for not-so-well priced upgrade packages etc.

Stayed September 2013, traveled on business
Helpful?
Thank Terekus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, October 29, 2013
Dear Terekus,

It was our pleasure to have you as our guest and we thank you for sharing your experience with us. We note your constructive feedback on the wireless internet facility and continue to seek for improvement upon current facility in ensuring we provide up to standard facility to our guests. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 5 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 24, 2013

This hotel was one of the highlights of our trip. Our room was clean, tidy, and well presented. A balcony over looked the Marina Bay Sands area. Management were aware in advance that our stay was a special one so on arrival in our room, sitting waiting was a lovely cake and bottle of champagne. Pretty special. Staff were excellent, check in easy, room service great, and the dining room staff almost became friends!!!! The hotel itself is well placed just minutes away from the Singapore Flyer, easy walk to the tube stations, and right next to a large shopping mall. The experience here was well above average and would most definitely stay here again.

Room Tip: Try and get a room facing the Bay Sands area - great to sit out on the balcony and watch the harbour...
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, October 28, 2013
Dear daer1,

It was our great pleasure to have you as our guest and I am pleased that you have enjoyed a memorable hotel experience with us. Thank you for recognising our effort by sharing your GREAT review here on TripAdvisor. We certainly look forward to welcoming you again in the not too distant future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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