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“One night stay was so nice we came back for the fantastic breakfast even though we stayed at MBS...” 5 of 5 stars
Review of Pan Pacific Singapore

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Pan Pacific Singapore
Ranked #15 of 304 Hotels in Singapore
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
74 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“One night stay was so nice we came back for the fantastic breakfast even though we stayed at MBS...”
5 of 5 stars Reviewed September 14, 2013 via mobile

Had to fly in a day earlier to a conference but decided to try the pan pacific instead of Marina Bay Sands where my conference was at and I already booked 5 nights. We did not regret this decision hotel is wonderful cozy friendly luxurious, great staff and fantastic food. Room was not huge but beautifully equipped and decorated. The breakfast was superb ! The best in Singapore in my view, selection is endless quality of food and freshness of produce is commendable especially if you compare it to the factory dining room breakfast you get in Marina Bay Sands! Will stay in Pan Pacific next time for sure !

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Traveling4food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, September 16, 2013
Dear Travelling4food,

What a pleasure that you have thoroughly enjoyed the stay at Pan Pacific Singapore and that of GREAT breakfast experience at Edge. Thank you for sharing your memorable hotel experience with us and we are most appreciative of your recognition of our effort in providing excellent service and facility. It will be certainly our pleasure to have you as our guest again soon.

Regards,
Jennifer Wong
Operations Manger, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,855 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,242)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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Hogn Kong
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed September 13, 2013 via mobile

Room has some sort of pipe problem got woken up by some engine noise at 3am from inside my own room. Took an hour for them to come and move me to a quiet one. Same problem in the new room and can hear people walking above me. Fair to say they did make up afterwards with real good services and amenities, but end up real tired for the rest of the week.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank pmui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, September 16, 2013
Dear pmui,

We appreciate your sharing the experience here on TripAdvisor and I would like to extend my sincere apologies for the inconvenience you had. It is such a relief that the service you received after the incident was up to your satisfaction. Thank you for recognising our effort in correcting our shortcoming and we will be sure to take your experience on board to seek for improvement upon our current facility. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 13, 2013

The Hotel is very central located and priced competitively.

Rooms are spacious and well appointed .Some local friends visiting me were also impressed with the rooms .


Food and service are good to above average.


Would like to go back..

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank R A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, September 16, 2013
Dear R A,

It was a pleasure to have you as our guest and I am glad that you have enjoyed the stay at Pan Pacific Singapore! Thank you for sharing your experience with us and we look forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 11, 2013

Conveniently located with close walking distance to MRT (Promenade & Esplanade) and connected to marina square and suntec convention centre. Stayed in a room with balcony, which had amazing views to the marina. The balcony area did appear to be a bit worn out though. Very spacious and modern bathrooms with top amenities. The buffet breakfast at Edge Restaurant is highly recommended and is one of the best that we have had. Friendly staff with smooth check in and check out process.

Room Tip: Get the buffet breakfast at Edge Restaurant Room with balcony for the view
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cherrya189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, September 16, 2013
Dear cherrya189,

It was our pleasure to have you as our guest and I am pleased that you have thoroughly enjoyed the stay with us. Taking your positive feedback on board, we will continuously seek for improvement upon our current experience. It will be a pleasure to welcome you again for another Enriching Pacific experience in the near future.

Regards,
Jennifer Wong
Operations Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 10, 2013

Stayed at two different hotels within a month on separate trips, and found the Pan Pac exceptional in every way. Beautiful and modern design throughout including the lobby, elevators and rooms. Selection of restaurants and excellent room service. Very good service with easy check in and out.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank goddess230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, September 16, 2013
Dear goddess230,

Thank you for choosing Pan Pacific Singapore as your preferred choice and we appreciate your sharing the positive review with us. We continue to strive towards achieving excellence in service and look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 9, 2013

There is not much to say - we stayed in a Pacific Skyline Suite and it was absolutely stunning.
The hotel has by far exceeded our expectations in every respect.
Perfect customer service, great location, great room, great facilities!
Hotel must have been refurbished completely in mid 2012.

Room Tip: Pacific Skyline Suite is very nice. If it is too large try another Pacific Club Room - the Pacific...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Markus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, September 10, 2013
Dear Markus W,

What a pleasure to learn of your GREAT review here on Pan Pacific Singapore! Thank you for recognising our effort by sharing the experience. This certainly encourages our team to further strive towards achieving excellence. It will be our pleasure to welcome you again for another Enriching Pacific experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed September 8, 2013

This was our first visit to Singapore and I was so glad that we chose this hotel as it simply has a stunning location as it is central to plenty sightseeing activities.

We stayed in the Club Rooms which was a great choice and I can warmly recommend it. The rooms are super, the Club Room service and food is superb and on top of that you have stunning views. Room service was also fantastic.

Dinner we had twice at the Chinese Restaurant. It is expensive but the quality and taste of food was superb. Best Chinese meal we've ever had! Only the service is a bit slow when we ordered the bill. On both evenings we nearly waited 30 minutes. What we appreciated was that they deduct 30% off the bill for hotel guests!

Overall a really excellent stay.

Room Tip: Take a club room
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cape-town-best
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, September 10, 2013
Dear cape-town-best,

It was our pleasure to have you as our guest. The team at Pan Pacific Singapore joins me in thanking you for sharing your review here on TripAdvisor. It will be our great pleasure to welcome you back for another memorable hotel experience soon.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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