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“Great Buffet ...” 4 of 5 bubbles
Review of Pan Pacific Singapore

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Pan Pacific Singapore
Ranked #14 of 308 Hotels in Singapore
Certificate of Excellence
Sydney
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Buffet ...”
4 of 5 bubbles Reviewed May 14, 2013

While not paying for this out of my own pocket (business trip) I did find this hotel to be of a high quality standard. I hadn't stayed here for 7 years (according to their records) and they had since renovated the whole place from top to bottom.

The rooms were great but the highlight was probably "The Edge" breakfast buffet. Probably one of the best i have experienced. (although the coffee was a little disappointing). The lunch buffet was also of a high standard too.

it's a great location and you can walk all the way up to Raffles Hotel via underground shopping malls through Marina Square (and cool air conditioning!)

Definitely my preferred choice of hotels when in SGP

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pato136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, May 17, 2013
Dear Pato136,

I am pleased that you have enjoyed the stay and the great dining experience at Edge. Thank you for recognising our effort by sharing your experience with us here. We certainly look forward to welcoming you back for another Refreshing Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,715 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Cairns
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed May 14, 2013

Was very disappointed in our stay at this hotel ... Found staff not very helpful ... When we inquired as the easiest way to the closest stop to join the Hop On Hop Off bus we were sent thru the front doors and it was only on our return and by accident that we found a more convenient (and definately shorter) route thru the Marina Square shopping complex. The buffet breakfast food that was supposed to be hot was almost cold!

  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank bron4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, May 17, 2013
Dear bron4,

It was our pleasure to have you as our guest and we appreciate your constructive feedback. Please accept my apologies for the inconvenience you had. We will be sure to take it on board as an invaluable lesson to learn upon. The team at Pan Pacific Singapore looks forward to having another pleasure of welcoming you in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

This was by far the best hotel experience we've ever had in our years of travelling.

We're not really frequent travellers but with our limited experience with hotels, we'd still prefer to choose hotels with club facilities and pay a bit extra to enjoy the club benefits. So when we planned for our Singapore trip, naturally we decided to go with the club rooms.

Upon arrival, we were quickly escorted to the top level where club guests check-in, and guess what, we just arrived at the right time for sunset cocktails! We were seated and offered many choices of cocktails and intricately made canapes. The bartender Richard was friendly, polite and easy-going and this was the start to our many days of conversations throughout our four day stay. Our room was very spacious and the best was really big and comfy. The bathroom was also very big and no expenses were spared in providing top quality toiletries.

Breakfast at Edge had so much variety that it is probably the biggest I've ever seen. On top of that, most of the counters were attended by staff so that you're free to ask questions and ask anything to be made fresh just for you. We were so spoilt for choices that we didn't end up getting a chance to check out the Champagne breakfast at the club lounge upstairs.

As club guests, we also had the privilege of enjoying any soft drinks and snacks from the in-room bar which really was a refreshing change. I know this is a common club benefit, but most places I've been to in the past had a really limited selection which made me not want to take anything from the bar anyway. The afternoon tea was equally as refreshing, and oh, did I mention the beautiful selection of flavoured teas you get to enjoy any time, 24-7 at the club lounge?! We ended up going to sunset canapes most nights and met a lovely co-guest and a few other staff members, and it is no rocket science to see why everyone was so happy to be here. We also made full use of the complimentary two pieces of drycleaning/laundry per day and our clothes have not been so crisp in a very long time. :)

I don't remember all the staff members who had served us their names, but I just want to thank them for everything they did for us and for demonstrating such professionalism and high standard of care. This was our first trip to Singapore but now I know that it'll be the start of many in the near future, and this will definitely be our hotel of choice again.

Room Tip: Make sure you choose the club rooms!
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jerrizhao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, May 14, 2013
Dear jerrizhao,

It was our great pleasure to have you as our guest and it is such a delight to learn of your GREAT review on TripAdvisor! Pan Pacific Singapore prides itself in creating memorable hotel experiences through having great relationships with our guests. The team at Pan Pacific Singapore joins me in thanking you for acknowledging our efforts. I trust your commendations will spur them to continuously strive towards excellence. We certainly look forward to welcoming you again for another Enriching Pacific experience when you next visit the Lion City!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasig
Level Contributor
154 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

It's right in the middle of where you want to go in Singapore. The location is excellent as it is near the train station, you can easily get a cab to go anywhere plus it's walking distance to the Skypark of the Marina Bay Sands, the Esplanade, Singapore Flyer, Merlion and Fullerton plus the nearest Hawker - the Makan Sutra Gluttons Bay near the Esplanade - is walking distance from the hotel.
It's also linked to different malls like Marina Square and Suntec. The atrium is great with an interesting design concept - it actually is like an old fish trap that fishermen use to catch fish. The rooms are great with a fantastic panoramic view. The staff were friendly and very quick to serve you so I definitely will go back to this hotel again!

Room Tip: Harbour view
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  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ArtSax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, May 14, 2013
Dear ArtSax,

It was our pleasure to have you as our guest and I am glad that you have enjoyed the stay. Thank you for sharing your GREAT stay experience with us and we look forward to welcoming you again for a memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

Very happy with this hotel. We arrived for our honeymoon on a Wednesday for a 10 night stay. The service was excellent right from the front door and couldn't be bettered.

I think arriving mid week was better for us as they were not full and could give us some upgrades. Being enrolled with the free GHA Discovery program seemed to help a little bit too. I couldn't remember when I'd joined but they had it on there computer. A one night stay in Perth Australia 6 years earlier.

Definitely worth shopping online for a room with breakfast included. We found it for the same rate offered on many sites for a room without breakfast. It will save you a lot and set you up for the day. Ours was at the Edge Restaurant. A great deal of choice for all nationalities and excellent coffee. I went for the hot English breakfast buffet but found the food to be just warm. I really prefer it hot but with all the air con they have to have running I guess it's not so easy to keep it that way. If you like eggs they cook them on the spot for you so at least they were hot.

Good to have free wifi in the room but the service dropped out or slowed down from time to time which is frustrating. They did check it for us but it didn't make a difference.

The hotel is connected to shopping malls with restaurants. Taxis are cheap. We just stuck to them to go everywhere.

Room was always clean, quiet, comfortable and well serviced. It was nice to find a hotel so big where absolutely everyone has the right attitude and goes out of their way to help you as much as possible. It's a credit to the group and its dedicated staff.

Room Tip: Join the free GHA Discovery program before you go. When you check in tell them if it is a special oc...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BeenThere55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, May 14, 2013
Dear BeenThere55,

Thank you for choosing Pan Pacific Singapore as your preferred choice and we are pleased that you have enjoyed the stay with us. Taking your positive feedback on board, we will continuously seek for improvement on our current experience. We also note your experience with the wireless internet facility in our guestroom and will seek for improvement. It will be a great pleasure to welcome you again for another Enriching Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
80 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

We booked based on recommendations by Trip Advisors' guests and were not disappointed. Hotel came up beyond our expectations. Everything was perfect from the time we arrived. The foyer is amazing and the design very aesthetic and appealing We had a panoramic room on the 32nd floor. Loved the room. The attention to detail makes it surpass most 5 star hotels that I have stayed in. A nespresso coffee machine ensured my husband felt at home. The night light one switches on ensured that the other partner did not wake up as it showed just enough light to make ones way to the bathroom at the same time it switched on a night light in the bathroom.

I commented to my husband that we should move in permanently and in fact, I took some photos of some features which I would like to incorporate in our own apartment.

Breakfast range is absolutely amazing and comprehensive taking into account many nationalities. Lots of tropical fruits and berries which other hotels are stingy with. Also fresh fruit juices available, and a barista. Had to try and curb our desired eating as we were spoilt for choice.

Staff are first class - nothing too much trouble. TJ at concierge very helpful in helping us decide what was available to do in Singapore.

Bottom line: very impressed and will stay here on our next visit.

Room Tip: I booked direct with the hotel which may explain why we got an upgrade.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ploce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, May 14, 2013
Dear Polce,

It was our great pleasure to have you as our guest and I am most pleased that you have thoroughly enjoyed the stay. Thank you for acknowledging our effort by sharing your GREAT review here and this is certainly encouraging for us to continue to strive towards achieving excellent. In particular, thank you for recognising TJ for his helpful service during your stay. We look forward to welcoming you back for another memorable hotel experience with us in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed May 11, 2013 via mobile

Location: linked to Marina Square Shopping Mall. Plenty of shopping and restaurants. Very convenient.
Staff: All staff greet you with a smile, very friendly environment.
Room: Stayed in Panoramic Room on 26th floor. Very clean and nice smell room. Cosy bed and nice view from the room. Automated mini fridge filled with variety of drinks and alcohol. Once drinks removed from fridge for 30s, the charges will be charged to your bill automatically. Only a small compartment available for guest use, enough for two 500ml bottled drink. Choices of coffee and tea are compliment for your use. TV system is great with variety of tv channels. Able to check your room incidental charges via the tv system. Bathroom is great, with a big bathtub, shower room and toilet cubicle. The entire bathroom can be seen from the bedroom but privacy is not an issue as there's an automated blind for your use. Bathroom amenities are great, there're 3 different types of soap for your use, and bath salt is great for a good soak in the tub!
Room price may be steep but overall a great relax stay!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jocuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, May 14, 2013
Dear Jocuda,

It was our pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay. The team at Pan Pacific Singapore joins me in thanking you for recognising our effort. We look forward to welcoming you back for another Refreshing Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
Reservation Options:
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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