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“Fantastic!!”

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Pan Pacific Singapore
Ranked #13 of 306 Hotels in Singapore
Certificate of Excellence
Sydney, Australia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Fantastic!!”
5 of 5 bubbles Reviewed April 9, 2013 via mobile

Stayed here for 2 nights. It is quite central to restaurants and the MRT. All customer service, from the concierge to the wait staff to the door men, was exceptional. They couldn't do enough for us. TJ, who was a concierge had a wealth of information for us and was very knowledgable. 

Our room didn't have a balcony or a view, but was lovely. It had a big tv with audio input for my phone and power sockets for all types of devices.

The buffet breakfast was huge and elaborate. Both days I had the Asian noodle soup and my partner had crepes and omlettes. all the food was fantastic.

It was our first visit to Singapore, we can't wait to go back. When we do, we will definitely stay at the Pan Pacific again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aeriana_and_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 11, 2013
Dear Team T,

It was our pleasure to have you as our guest and we are glad that you have enjoyed a fantastic stay at Pan Pacific Singapore! Thank you for sharing your experience with us and we certainly look forward to welcoming you again when you next return to the Lion City!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,871 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,453)
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English first
Bangor, United Kingdom
Level Contributor
151 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 bubbles Reviewed April 9, 2013

I spent 5 nights at the Pan Pacific and was overall very impressed. Originally I had wanted to stay in the Marina Bay Sands but I'm glad I stayed here. Having spoken to a few people who had previously stayed there said Pan Pacific was a better choice. Staff were very helpful from check in to room service. I stayed in a panoramic room on the 30th floor (and no it didn't take forever in an elevator - they are so quick). The views are amazing, I enjoyed looking at all the city lights before I went to sleep.
There is a reasonably priced mini bar in the room. 4 bottles of water are complimentary every day as is tea and coffee. The bathroom was spacious and they provided all necessary toiletries (Shampoo, Conditioner and Shower Gel - All elemis). I used the pool a few times during my stay, pool area was kept clean, loungers were comfortable and they offer towels. The gym facilities look modern however I didn't use them. I didn't eat in the hotel during my stay but they offer a wide range of food to suit all.
Hotel is walking distance to a few attractions but I recommend you either pick up a cab or get the SMRT (metro).
If I return to Singapore in the near future I'm confident that I would stay here again.

Room Tip: Panoramic rooms are situated on higher floors so pay a little extra for a great view
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank armedwithamind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 11, 2013
Dear armedwithamind,

It was our pleasure to have you as our guest and I am pleased that we have created a memorable hotel experience for you! Thank you for recognising our effort and for sharing your positive experience here on TripAdvisor. The team at Pan Pacific Singapore looks forward to welcoming you again for another Refreshing Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

This hotel is the best hotel I have ever stayed in, the service is amazing; the staff are so helpful with helping us to get around, telling us where to go and grabbing us taxis. I've never experienced such service, it's spectacular! It was worth every penny we paid. We got upgraded to the room with balcony, we got a complimentary cake for our anniversary and we had free buffet breakfast every morning (as part of a Christmas promotion). The rooms are clean, modern and beautiful with an amazing view.

The breakfast buffet was just amazing, we wouldn't eat anything else for the rest of the day after that breakfast, it has a huge variety of amazing food and we looked forward to it every single morning in fact it's what we miss most about Singapore! They would make us any drink we wanted (including smooothies) as part of the buffet and clear our table as soon as we left so we can get more food. The staff are so friendly, I think about 5 people said "thank you have a great day" on our way out from breakfast! There is nothing I could complain about with this hotel. We used the pool as well which was a bit too cold at times but it was a relief from the heat.

Highly recommended!

Room Tip: Choose a room on the top levels to get a great view, and get breakfast included it's definitely...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReinaAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 15, 2013
Dear Rue A,

It was our great pleasure to have you as our guest and I am thrilled to learn that you have enjoyed the most memorable hotel & breakfast experience with us! We thank you for recognising our effort and for sharing your GREAT review on TripAdvisor! The team at Pan Pacific Singapore looks forward to welcoming you again for another Refreshing Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

First stay post the refurbishment, and what a change that has made! Truly stunning room with everything you could possibly dream of ready and waiting - nespresso, large tub, silent and comfortable rooms - the list goes on. Wonderful gym and hotel reception area. Breakfast was included and really, the size of the buffet is simply staggering. Having stayed at the Intercon, Marina Bay Sands and the Ritz Carlton, this is the best value, and most enjoyable, by far.

Stayed March 2013, traveled on business
Helpful?
Thank bobbi567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 11, 2013
Dear bobbi567,

I am thoroughly delighted to learn of your GREAT review and we would like to extend our gratitude for your acknowledgement towards our effort. Taking your positive feedback on board, we continue to endeavour to seek for improvement upon current service and facility. It will be certainly our pleasure to have another opportunity to welcome you to Pan Pacific Singapore soon!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
383 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

We enjoyed our stay at Pan Pacific - The room was large and spacious and on higher floor.. The coffee shop had a good spread for breakfast and the the convenience of travel was walking distance to the metro and nearby mall. The staff was friendly and courteous and were attentive to our every need and detail. Singapore hotels particularly in this category are not cheap and we did not mind the price we paid considering the excellent service and comfort we got at this hotel.. Will definitely stay again..!!

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pervin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 11, 2013
Dear Pervin D,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed a memorable hotel experience at Pan Pacific Singapore! Taking your positive review on board, we continue to seek for improvement upon current facility and service. The team at Pan Pacific Singapore will look forward to welcoming you again for another Refreshing Pacific experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenwood, California
Level Contributor
133 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

This hotel just went through an $80 million renovation and just about every detail has been thoughtfully considered. The circular pods in the lobby create intimate spaces in the soaring atrium. The higher floors have amazing views of the Singapore skyline and a visit to the Pacific Clubroom on the 38th floor displays a dizzying 360 view of cityscape. For the business traveler this is an excellent location, with a sky bridge to the Sun Tec Convention Center and being close the financial hub of Singapore. Other visitors will also find the location convenient, as the hotel is within walking distance of shopping centers, Gardens by the Bay and an MRT rapid transit station.

The guest rooms are tasteful with very comfortable beds and luxury linens. I appreciated the free Wi-Fi. large, moveable desk and plenty of obvious outlets that take different plug sizes. There is even a plug in the safe so electronic items can be charged even while locked up. A separate bar has been added, with a Nespresso machine and electric teakettle. The bathroom has an oval standalone tub and separate shower.

Restaurants are top notch including the Edge Restaurant, taking the concept of an international buffet to an extreme called “food theater”, where no chafing dishes will be found—each food station has its own kitchen manned by a chef who continually puts out freshly created dishes.

Technology was a big focus of the renovation, which can create some interesting moments while one determines which of three remotes to use to close the curtains and necessitating donning of glasses for the over-40 set to figure out how to turn the lights out. Luckily a ‘room manual’ is provided that walks through each piece of technology.

Service is at a very high level with a personal welcome upon arrival and a great deal of attention to detail. The Pan Pacific provides a luxurious respite in a very busy city, whether the guest has traveled there for business or pleasure.

Room Tip: There are great views from the high rooms facing the financial district.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IngasAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 11, 2013
Dear IngasAdventures,

It was our great pleasure to have you as our guest and we are most delighted to learn of your GREAT review! The team at Pan Pacific Singapore joins me in thanking you for recognising our effort and this will certainly spur us further to strive towards achieving service excellence. We certainly look forward to welcoming you again for another Enriching Pacific experience in the not too distant future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
5 of 5 bubbles Reviewed April 8, 2013

We booked the Panoramic king and given a room at level 29. The room have a selection of tea and coffee. I was surprise to find wine glasses and wine opener also in the room (I had to request for them for some other hotel in singapore.)

I was planning to read a book but find myself enjoy our time looking far out into the city from our room with a glass of wine, tea or coffee.

The location of the hotel is great with Marina square, millenia walk, esplanade, suntec city, city link, raffles city, marina bay link and etc... Lots of shopping and F& B options with the only limiting factor is time. Garden by the bay is also in walking distance.

The breakfast at edge have fruit juice, salade counter, japanese food, western food, asian flavours, bread and etc.. We were allowed to even have a pot of tea of our choice. Totally like having afternoon tea during breakfast. Lunch at Hai Tien Lo was awesome too.

I had a swim and must say that it is rare to find a hotel with a 2.5meters deep pool. Hotel service is excellence. I would love to be back again and hopefully I would be able to access pacific club on my next visit.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kunikatsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 11, 2013
Dear Kunikatsu,

What a pleasure to learn of your GREAT review here on TripAdvisor! Thank you for sharing your experience and for recognising our effort in providing excellent service and facility. The team at Pan Pacific Singapore looks forward to welcoming you again for another Refreshing Pacific experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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