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“Good hotel with some flaws.”

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Pan Pacific Singapore
Ranked #14 of 312 Hotels in Singapore
Certificate of Excellence
Kristiansand, Norway
Level Contributor
122 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Good hotel with some flaws.”
Reviewed April 1, 2012

This is a high end hotel with excellent location. Service level is of course very good. Location is Suntec City and 5 min. walk to Mandarin Bay convention center/shopping mall/casino. The breakfast is one of the best I have ever tried. The rooms is very spacious with windows from wall to wall, floor to ceiling.

Some flaws like very slow internet connection in the room (going off and on), and believe it or not even slower elevators and you need to settle down for a queue at peak hours at breakfast.

My next upcoming stay in Singapore I´ll try the Marina Mandarin.

Room Tip: Ask for room facing the bay, it´s a very nice view with you windows from floor to ceiling.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kennethtravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 2, 2012
Dear Kennethtravelling,

We appreciate your constructive feedback with regard to our internet facility and do apologise that it has not met your expectations during your stay. We recognize that this facility has become an essential or a ‘must have’ for hotel guests, on business or leisure visit. With this said, we are working closely with our independent operator to improve upon our internet facility and, in one of our recent upgrades to the internet server, we witnessed some blind spots amongst our guestrooms that have left weak to no signals. To mitigate this situation, extensive work to the infrastructure will be carried out during our upcoming transformation.

The hotel will cease normal operations on 16 April and we will be fully open in September 2012 We are confident that this enhancement will bring a great improvement to our current internet facility. We look forward to presenting you with a refreshing surfing experience thereafter.

Regards,
Jennifer Wong
Manager, Guest Care Services
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deenajan4
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 31, 2012

Singapore is very expensive. This hotel is not a 5 star... but all the hotels here are just average unless you spend $400-$500/night. The bathrooms need updated. They told us our room would have a panoramic view of the city & it wasn't. The location is close to shopping & restaurants. It's about a 10 minute cab ride to Marina Bay Sands.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deenajan4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 2, 2012
Dear deenajan4,

It was our pleasure to have you as our guest and we appreciate your constructive feedback on our guestroom facility. We are pleased to share that the hotel will be embarking on a multi-million dollar refurbishment and the enhancement includes work on the infrastructure and design of our guestrooms and suites, the entire lobby and an entirely new ‘dining destination’. We are excited to embark on the transformation journey ahead of us and look forward to presenting our guests with enriching and refreshing Pacific Experiences thereafter!

Regards,
Jennifer Wong
Manager, Guest Care Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Oakley
Level Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
Reviewed March 31, 2012

We had the pleasure in staying at Pan Pacific for four days at the beginng of March. The stay was enjoyed and hope one day to return .My review is taking into consideration the refurbishment that will take place over three months commencing April. Hotel is nicely situated within walking distance to many places of interest or if the legs have no desire for exercise the highly efficient MTR is never too far away . There is a walkway from the hotel to Sun Tec City and Marina Square if you are in need of some retail therapy. Also about a ten minute walk there is an open air hawkers market in Glutons Bay, where various Singaporian dishes can be purchased at a very reasonable price.Parasols if raining or just to shelter from the sun .
Now Pan Pacific itself , The welcome we recieved was very professional and like a breath of fresh air after our long flight from the UK. Must admit we were quiet disappointed with the room which i might add was spotless, and was provided with all the necessary additions you would expect from a top end establishment .The room in my eyes was souless, just another hotel room with no wow factor. I mentioned this to a member of front of house team and this was escalated to a senior member who's name I'm afraid has been forgotten .We were very generously offered a bigger room which due to the fact we had unpacked declined. Complimentary drinks were delivered to our room which we thought was a nice touch when you think of how many other guests were staying at the hotel . I'm sure after the needed refurbishment that the rooms will be brought back to past glory .
All staff without exception were a credit to the company. Breakfast although some mornings very busy was well organized and the food on offer was first class with all palates provided for .
All in all a great stay and look forward to a return visit.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank seafarers62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 30, 2012

an ideal place to stay if you are on business. The location is quite central, I was there for a conference and I just had to walk down the hotel as it was connected to the venue. The restaurant has a huge buffet breakfast spread with both local and international fares. Nothing outstanding and nothing to complain!
I stayed March 2011!

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ajmba06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 2, 2012
Dear Ajmba06,

It was our pleasure to have you as our guest during your business trip to Singapore. I am pleased that we have met your expectation and the team at Pan Pacific Singapore looks forward to welcoming you again should another opportunity bring you back to the Lion City!

Regards,
Jennifer Wong
Manager, Guest Care Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 30, 2012

Great location. fabulous staff. Immaculately clean. Pool was so refreshing and clean. Rooms really spacious. Fab view overlooking Marina Bay Sands Hotel. Just brillinat!!!!!!

Room Tip: All the rooms are great especially the suites.
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  • Stayed January 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank melekmam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 2, 2012
Dear karshan,

Thank you for staying with us and we are thrilled that you have thoroughly enjoyed your stay! Taking your positive feedback on board, the team at Pan Pacific Singapore will strive towards achieving excellence in our effort to create memorable hotel experiences for our guests. We hope to welcome you again in the near future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemyock, United Kingdom
Level Contributor
112 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed March 29, 2012 via mobile


This place was fabulous, close to Sun Tec City & Marina Square malls, a short metro ride or 20 to 30 mins easy walk to Orchard Road, Clarkes Quay & Marina Sands. We used the exec lounge which was split into two, Sunrise & Sunset lounges on the 33rd & 34th floors, providing 24hr very light snack, soft drinks & even ice lollies plus fantastic views plus evening canapés & alcohol in the evenings plus a very acceptable breakfast in the mornings. On arrival our original room had an electrical failure so they upgraded us to a two storey 'loft room', 172sq metre of space with equally good views spread over 34th & 35th floors including a kitchen, lounge, huge bathroom with spa bath & a balcony. The hotel uses outside lift pods which go up the exterior of the building for the higher floors which take some getting used to, so beware. Lower floors use inside lifts. We avoided the hotel bars & restaurants due the usual high cost in such places except once, glass of wine was $18. Hotel Absolutely recommended without question. Staff very attentive. We could not fault this hotel.

Stayed March 2012
Helpful?
2 Thank rob3066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 2, 2012
Dear rob3066,

Thank you for choosing Pan Pacific Singapore as your preferred accommodation in Singapore. I am delighted to learn that you have thoroughly enjoyed the stay with us. The team at Pan Pacific Singapore joins me in thanking you for acknowledging our effort in creating memorable hotel experiences. We look forward to welcoming you again for another refreshing Pacific Experience in the not too distant future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
179 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed March 29, 2012

The Pan Pacific continues to be on of the best hotels in Singapore. Their service is excellent and it is over-the-top on the Club Floor. The Club Floor breakfast is perfect and the evening cocktail period is well done.
The hotel will be closing next month for an extensive 3 month remodel. I am looking forward to seeing the new presentation.

Room Tip: The Club Floor is worth the extra charge!
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DonR_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, April 2, 2012
Dear DonR_09,

Thank you for staying with us and for sharing your positive experience with us here on Tripadvisor! We are thrilled to learn that we are one of the best hotels you have experienced in Singapore. We look forward to presenting you with an Enriching and Refreshing Pacific Experience after our ‘Transformation’!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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