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The Ritz-Carlton, Millenia Singapore
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Reviews (5,116)
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2,607 - 2,612 of 5,116 reviews
Reviewed December 20, 2013

what an amazing view if the harbor! we arrived early and the staff did everything they could to check us in...great customer service! the staff , the door men/women were excellent. the christmas decor was amazing, beautiful...the conceirge did everything to secure us a reservation at some top class restaurants and finally worked out something in our favor...BUT the problems began when we attempted to reserve a table at the greenhouse for buffet dinner. Not sure what the problem really was; however, we were given the complete run-around. We were initially told it was a 30 minute wait, and that they would receive a call to our room. Well, there was never a call and every time we checked back after the initial 30-min wait time, it became just '15 mins more!' We watched groups of people seated, couples, singles, whatever....'immediately', no reservation, no name given....at one point, it was obvious that we were not going to be seated, despite being hotel guests, so we simply gave up trying...disappointing to say the least. We are long-standing Ritz customers, but no more. The worst service in a hotel ever, they could not even lie to us about the circumstances with a straight face....we will not be return guests and do not believe there is anything the hotel can do to change our disposition. What a loss!

Room Tip: if you choose to stay here, a high floor with the marina view is best!
  • Stayed: December 2013, traveled with family
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8  Thank fire4efect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

Everything great! especially the view from the room, guest can enjoy city view day and night, looking on the Marina Bay Sand, Helix bridge, Singapore flyer, what a very special view.
Breakfast was one of the best among other 5 stars hotels i ever tried.
A little up grade on the speed of service especially when we asked for a room assistance it takes sometimes until the staff come to the room, but for the rest of service was great.

Room Tip: Kallang view
  • Stayed: December 2013, traveled with family
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Thank StefanieAugustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

Wow, this was just another level up. very spacious room with a massive attention to detail. Staff, facilities, service - just 5 star. Stayed 2 nights and was simply just so impressed. Breakfast buffet was for rockstars - loved it.

Room Tip: Not on the Marina Bay sands side, but didnt matter Ended up on a corner suite so had a wonderful view.
  • Stayed: November 2013, traveled on business
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Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

I decided to treat my self and spend a few nights at the luxurious Ritz-Carlton. The Ritz is the epitome of top notch service and ultimate luxury. The hotel grounds are well kept and the staff, simply amazing! My room was located on the 8th floor facing the Marina Bay Sands and the Helix Bridge - as you can imagine, the view was to die for! The bathroom itself is massive. The huge soaking tub and massive rainfall shower left me exhausted as I spent nearly half my morning deciding which one to use first. One of the hardest task was trying not to spend all my time in the room and actually go out and explore the island. Yes, the hotel is that great!

Room Tip: A room with a view is a must at the Ritz!
  • Stayed: November 2013, traveled solo
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1  Thank Nathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2013

Just spend a night there after staying in Sentosa. This is my third time there. Travel with my wife and young kid. The service is simply excellent. The location is also convenient. I chose the Marina Bay view room and the view is really spectacular. Always my first choice when stayed in city center.

Stayed: December 2013, traveled with family
Thank HongKongSimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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