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“Just Splendid” 5 of 5 bubbles
Review of The Ritz-Carlton, Millenia Singapore

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The Ritz-Carlton, Millenia Singapore
Ranked #5 of 308 Hotels in Singapore
Certificate of Excellence
Petaling Jaya, Malaysia
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Just Splendid”
5 of 5 bubbles Reviewed December 3, 2012

It's our second time at the Ritz and have to say they have up, the game.

The moment we arrived, i was with my son while hubby was busy parking our car, we were swept off our feet to check in by Jacob Suresh, the hotel staff....he handled everything for us until we were given our security card to the room! I thought this is a very nice touch...he deserved to be named here as he does not justmade our checking in a breeze but also kindly showed our way around to our room. We thought he deserved a tip but he politely declined. He should be named the staff of the year!!!!

Anyway, the staffs are so well trained, we just loved it and felt so at home.We are even called by our family names. I love the bathroom,my tot just loved it as well and the bed is so comfy, you just sink into it. The trundown service is excellent, they never failed.

This time,we didn't opt for the breakfast buffet as Millenia Walk and Marina square is just 1 minute away. Location is just superb...MRT station is also just 1 minute walk away.

The view from the room is just awesome......we sleep with our blinds open everyday we were there.

Maybe just one tiny complain is that there's no kid's pool at the hotel...but my son is just happy splahing at the edge of the pool.

A suggestion to improvise is to have those tablet type-coffee (like the dolce gusto) in the room. Iknow the Royal Plaza on Scotts have it in their room. It's great for coffee lovers like us.

Really,know complains here, the staffs are just the best, so very friendly and they certainly made us feel at home!

Room Tip: One facing the river
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FadzlynFarid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Singapore
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed December 3, 2012

I had a company dinner at the Ritz Carlton Millenia recently. It was the worse banquet of my life and conversations with my colleagues reaffirm this sentiment.

It was a 1200-plus person banquet and as the ballroom could not fit all the tables, they dumped some tables outside. This caused the guests outside to feel marginalized. What added to the wound is that the tables inside the ballroom were so close together and every single dish would be punctuated by an "excuse me coming through" person. They could have easily placed more tables outside so that the people outside could have more company while also not cramping up the space on the inside.

The food was lousy as it arrived cold and the portioning was pathetic. For example for the fish dish, i was first given a fish head for my portion. I returned it in disgust and they returned with a 5x5x1cm fish mangled fish slice. Well it is not so bad considering that my colleagues had a 5x5x1cm mangled fish slice which is dried from the dish's sauce and my Malay colleague had a pathetic stick of satay.

The planning was a disaster as they clearly have insufficient staff for the amount of tables. They made it worse by asking the staff to portion the dishes into individual plates, hence doubling the amount of trouble the staff had to go through. The food portioners were amateurs too by the way.

This lack of service staff made the food service slow thus all the pathetic portions arrived cold. The staff did not have the time to serve the drinks too and when the beer ran out, we were left parched as there was no tea or soda although we have repeated out request countless times.

We felt that the banquet cheated our money too. As described above, our food portions were really small and we ALL had to go for our own suppers afterwards. However as we were walking around during the event, it is unbelievable that there were still much food left unportioned!

I strongly do not recommend having weddings here or company events. We expected much more as it is the Ritz Carlton but clearly they are not very good in these banquet things. Congratulations to the banquet team as 1200 people will now remember your banquet as the worst ever.

  • Stayed December 2012
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
2 Thank AdrianLooi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 1, 2012

The staff at this hotel could not be more helpful. Very smooth and welcoming check-in and attentive throughout my stay. The rooms are excellent with extremely comfortable beds and everything you could need available of your use. The view from my room (and even my bath) was spectacular!

Food wise, there is a very wide choice in the restaurant and the quality is good.

On the down side, the main bar is at the ground floor level. With such great views available, somewhere near the top of the hotel would be a much better choice. It's also not that safe to walk from the hotel due to the total lack of pedestrian space to the street.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JandLLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
195 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

In the last two years I have also stayed at the Mandarin Oriental, the Grand Hyatt and the Conrad in Singapore but the Ritz Carlton is the clear winner in terms of the quality of the rooms. They are large, well-equiped and furnished, with quite high ceilings. Finished in blonde woods they have a strongly fresh and clean feel. There are huge picture windows in both the bedroom and bathroomwith great views. There are a good selection of restaurants and I enjoyed a first class if expensive dinner in the Chinese while breakfast is also good. Service is generally highly attentive in typical Ritz Carlton fashion with lots of staff in the lobby area who are quite good at remembering your name. There are occasional lapses such as it took me several attempts to persuade the service desk that I wanted the Financial Times in the morning rather than the Herald Tribune. The concierge desk is very helpful and there is an attractive pool.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PJW22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

This was the third time I have stayed here, always with club room and lounge access. Theview is spectacular if you are able to get Marina Bay view. The location is ideal. Rooms are spacious and very nicely appointed. Same for bathrooms.
Service in the club lounge has slipped noticeably since my last visit. It was difficult to get a second cup of coffee or glass of wine. Dirty breakfast dishes were not cleared from my table for a long time. In prior visits the attendants were constantly checking to see if you needed anything. It felt like Ritz service. This time it fell far short and was quite frankly annoying.
Also, be aware that this is one of the only Ritz Carltons that does NOT give credit for your stay under Marriott Rewards program. If this is important to you then there is a nice Marriott not too far from here. It's not the location or view of the Ritz, but you will get your points there.
If club lounge experience is not important then I would recommend this hotel for its location and overall experience.
Myself - I may try the Fullerton Bay Hotel next time.

Room Tip: request Marina Bay room on high floor for grew view
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  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 27, 2012

We recently spent one incredible day and night in a suite at this hotel. The view was breathtaking - the casino on Marina Bay from the lounge and the Cloud Park, and Singapore City from the bathroom. We stayed on the 27th floor and the hotel interiors were incredibly thoughtful, and in a word, stunning. It felt like no expense had been spared with beautifully crafted cabinets featuring ipod docks and other hi-tech accessories. The bathroom is breathtaking - to behold the expansiveness of it, including a sumptuous tub, and then gaze out of the window at an incredible view is something I'll remember for a very long time. The toiletries were great quality and generous...and matched the yellow and black color scheme of the bathroom.

The service was polished and professional.

I had the best night's sleep of our 10 day holiday here; the bed was incredibly comfortable and the airconditioning effective yet non intrusive.

I hope that we can return in the future!

Room Tip: The suite is incredible and would highy reccomend
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed November 27, 2012

We had stayed in the Ritz Carlton before refurbishment and were eager to see how it had changed. The decoration has improved and the atmosphere is of a subtle luxury whilst keeping the nice wooden floors. Air conditioning was comfortable and the new arrangement for the window blinds very effective. When up the view of the city was spectacular and we could see the roads. The bed is comfortable and the room is spacious. Try to get a breakfast included package if you can - the breakfast is excellent though not as extensive as before. Noticeably it seems that the hotel is cutting back on small extras - previously they provided free bookmarks for example. Service is impeccable with friendly and helpful staff. Links to the city are good and this is a superb place to stay.

Room Tip: Ask for a quiet room - you get a nicer experience
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ckal0916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Millenia Singapore

Property: The Ritz-Carlton, Millenia Singapore
Address: 7 Raffles Avenue, Singapore 039799, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Singapore
#4 Family Hotel in Singapore
#4 Business Hotel in Singapore
#5 Luxury Hotel in Singapore
#5 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Millenia Singapore 5*
Number of rooms: 608
Official Description (provided by the hotel):
Minutes away from some of Singpaore's most iconic attractions including the Marina Bay and Singapore Flyer, The Ritz-Carlton, Millenia Singapore provides privileged access to one of the world's most vibrant cities. While the panoramic glittering views of the city skyline and Marina Bay invites exploration, the centrally-located hotel has some outstanding reasons for guests to stay in, ranging from the stellar collection of 4,200 contemporary art pieces including works by Frank Stella, Dale Chihuly and Andy Warhol, as well as the lush idyllic pool perfect for enjoying the tropical warmth at. Guests enjoy a multitude of shopping, dining and entertainment options at three shopping malls accessible via covered skybridge as well as public transportation options within walking distance. Dining Indulgences: Colony - A true taste of Singapore. Summer Pavilion - An intimate and sophisticated Cantonese dining experience. Chihuly Lounge - Linger over light meals and afternoon tea or sip cappuccinos and cocktails in the presence of Dale Chihuly's stunning glass sculptures. ... more   less 
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Also Known As:
Ritz-Carlton Millenia Singapore Hotel Singapore
Ritz Carlton Singapore
Ritz Singapore
Singapore Ritz-Carlton
The Ritz-Carlton, Millenia Singapore

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